This guide explains how to handle three billing requests: getting a tax exemption before purchase, requesting a tax refund after purchase, and updating invoice details. For any of these, contact us at [email protected] with the information below.
Seller/vendor information (needed on tax-exempt certificates):
Paddle.com Inc.,
3811 Ditmars Blvd., #1071,
Astoria, NY 11105
Tax Exemption
If your organization is tax-exempt and you’d like your purchase reviewed, send us:
- The email address associated with your TinyURL account (the account that will be upgraded). Please ensure the account has already been registered on our platform.
- Your tax-exempt certificate or form.
Your tax-exempt certificate or form must:
- Be dated within one year prior to your purchase.
- Include the following seller/vendor information in the designated section:
- Paddle.com Inc.
3811 Ditmars Blvd., #1071
Astoria, NY 11105
- Paddle.com Inc.
Note: If you don’t have a certificate but have other tax documentation (VAT number, GST registration, or similar), send it, and we’ll review it with our merchant of record.
Tax Refund
If you’ve already purchased and want a refund of the taxes charged, send us your tax-exempt certificate or form, dated within one year prior to your purchase and showing the seller/vendor information above.
- Your tax-exempt certificate or form, updated with the seller/vendor information below:
- Paddle.com Inc.
3811 Ditmars Blvd., #1071
Astoria, NY 11105
- Paddle.com Inc.
The certificate or form must also be dated within one year prior to your purchase.
Note: If you don’t have a certificate but have other tax documentation (VAT number, GST registration, or similar), send it, and we’ll review it with our merchant of record.
Invoice Updates
To update billing information on your invoice, send us the details that should appear, such as company name, billing address, VAT/GST/Tax ID, or other corrections. We’ll forward the request to our merchant of record.
- Company name
- Billing address
- VAT/GST/Tax ID
- Other billing details that need to be added or corrected
We’ll forward your request to our merchant of record for processing.
Contact Paddle Directly
If you prefer, you can contact our merchant of record directly for any of the above:
Email: [email protected]
If you have any questions, feel free to contact us. We’re always happy to help.
