If you’re being asked for a password but the one you’re entering isn’t working, the most common reason is that you originally signed up using a social login (such as Google, Microsoft, Facebook, or X). In that case, your account doesn’t have a password yet—you’ll need to create one. This article explains why and walks you through the fix.
Why Your Password Isn’t Working
When you register with a social login like Google, you never set a TinyURL-specific password—you sign in through your Google account instead. So if a screen asks for a password directly and nothing you try works, it’s usually because no password has been created for your TinyURL account yet.
The good news: you can create one in just a few minutes.
How to Create a Password for Your Account
Step 1: Log out first
- Before you begin, make sure you are logged out of your TinyURL account. The reset link works correctly only when you’re signed out.
Step 2: Open the password reset page
- Go to the password reset page here: https://tinyurl.com/app/password/reset
Step 3: Set your new password
- Follow the on-screen instructions to create your password. Once it’s set, you’ll be able to log in with your email and this new password—in addition to still being able to use your social login if you prefer.
Important: Please Be Patient
The reset email may take a little while to arrive. Please avoid submitting multiple requests, as sending several in a row can cause confusion and further delays. Wait a few minutes and check your inbox (including your spam or junk folder) before trying again.
Quick Summary
| Situation | What’s Happening | What to Do |
|---|---|---|
| Password not working | You signed up with social login and have no password yet | Create one via the reset page |
| Reset email is slow | Normal delivery delay | Wait—don’t send repeat requests. Check spam/junk/other folders. |
| Reset link won’t work | You may still be logged in | Log out, then open the link |
