CenturyLink Reviews

If you want a company with good service, Century Link is NOT it. My internet has been out for a week. Tech was supposed to come fix it yesterday....GUESS WHAT? He didn't show up....nor have I heard from them today. PISS POOR service. I have disconnected from them and have gone with another internet company.

Lots of uninformed people, incredible levels of broken English and horrible levels of communication. Zero effort by any human being to provide customer service! They seemingly don’t care about keeping their customers nor do they care about providing any kind of service to help the issue, let alone their poor internet product.

Our residential area has been without any service for over a WEEK! We live in a rural area where the cables hang down. Thieves cut the cable and took the cable. Copper is in the cable which can be sold. The cable is hanging again! second time to happen in less than a month. Placing the cable underground would seem to be the solution. CenturyLink has sent out a text daily to update us of what has taken place. NOTHING has taken place. Every day the date is pushed out to the next day. I called to speak with a superviso. I was told they are working on it from the central office. Nothing is being done. We have zero service. This is beyond poor customer service. Update customers with an accurate date. Don't keep pushing the date out. What is the real solution? And when will the issue be resolved? Thank you.

There was storm damage on the main branch trunk line that runs in back of the homes in the neighborhood. We lost internet and landline. Called CL to report the problem and they said the earliest repair tech available was the following week. No one shows up on the scheduled repair. Called again and they rescheduled. Again, no show. We cancelled our CL in October and moved to another provider of internet and landline. CL continued to bill us and here we are in February and we still are getting a bill CL tells us the disconnect order in October had been cancelled. They reissued another disconnect order and that one gets cancelled as well.

I signed up with CenturyLink for ISP service. They sent me a router which I could not get to work and never got connected to the internet and never used even one minute of service. I called the company and told them I want to cancel whatever I had so far. The rep said okay return the router and I would not be charged. I then had to jump thru flaming hoops of fire to cancel the account - answer about 20 questions, and then they actually made me login to something somewhere and confirm something - The whole cancel process was like pulling teeth and took at least 45 minutes - wasting my time. I returned the router on my dime as instructed. 18 months later I started getting COLLECTION notices which they are now hounding me relentlessly. Of course the collection company cannot supply any real bill or verification of any services. Is this how CenturyLink makes up for all their lost business?

No internet in my home in Kissimmee Florida and CenturyLink can't send a tech for one week. I do work from home and my cell service is not great, so it is causing me numerous problems. Either they need to hire more techs or they are having more problems than they can handle. Regardless one week is totally unacceptable.

I cancelled my Centurylink around October 25th, and was told I can ship back the modem I just purchased and they will refund my $200. I shipped it back and today 11/10 when I called to check on my bill credit the supervisor Darnell refused to refund because I had received a bill credit for an unrelated matter around the same time I purchased my modem and they claim the credit was for the modem which it was not. I finally told Darnell, "Ok if you won’t refund my $200 then I just need the modem returned to me, if I’ve paid for it then I want it." He was very rude and condescending and told me he could send me another modem but I would be charged an additional $200.

I was told by an employee near Christmas Eve my bill would be lowered to an exact amount. To cover this review with CenturyLink was impossible and here is their incompetence x 400 and they LIED and said the man who cut my bill quit. He'd just told me he loved his job and so I verified this was untrue that he quit. They still lied. I said I'll subpoena him. Dead silence. I said I know where he lives. I'll contact him. My calls were never answered. They wouldn't remove the charges I'd been guaranteed would be removed. By never answered calls I mean, they wouldn't answer and IF they did, the lies started all over again. I would have thought these people would have been out of business long before now. Centurylink is ridiculous and if a person chooses to deal with them, please be prepared for a very hot mess. I don't want an apology like you are giving comments. You are not sorry or you'd improve customer service.

When shopping around for internet service in my area, the agent asked all the proper questions to "ensure" I would have exceptional service for my needs. I stated where I lived, how many devices I would have connected, what I mainly use the service for, and she immediately pitched to me the internet services which just so happened to be the least dependable. After a week of having their services, they say there has never been any connection issues because it doesn't show that is has crashed in their system, but on my end I had lost connection to my work applications more than 3 times per day. I had received a warning it was so terrible. I went back and forth with customer support almost every day for a week for them to tell me "nothing was wrong".

I am 92 years old and haven't had phone service for four weeks! Every time I call CenturyLink, they give me a DIFFERENT reason. The last one was that they only had ONE employee in my area that can work on the problem (on the "main box"). This is a national company. Why can't they bring someone else in if they need to??? This is dangerous for me.