1. Object

These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are given in this reservation confirmation document. They govern all the stages necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate available on our booking platform. These general conditions of sale apply to all reservations made online, via our booking platform.

2. Reservation

The customer chooses the services presented on our booking platform.He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and has requested and obtained the necessary and / or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be sought in this regard. The reservation is deemed to have been accepted by the client at the end of the reservation process.

3. Reservation process

The reservations made by the customer are made via the dematerialized reservation voucher available online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher.The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure notably includes entering the bank card in the event of a guarantee or prepayment request, consulting and accepting the general conditions of sale and the conditions of sale of the reserved tariff. before the validation of the reservation and, finally, the validation of the reservation by the client.

4. Acknowledgment of receipt of the reservation

Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay.In the case of online booking, the acknowledgment of receipt of the booking by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the client, the date of reservation made, the information relating to the after-sales service, as well as the address of the establishment of the seller with which the customer can present his complaints.

5. Cancellation or modification by the customer

The customer is reminded, in accordance with article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the consumption. The conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation. Reservations with prepayment may not be subject to any modification and / or cancellation.The sums paid in advance that are the deposit will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow, the cancellation of the reservation can be made directly with the establishment, whose telephone details are specified on the confirmation of the reservation sent by email. All reservations are nominative and cannot in any case be transferred to a third party, either free of charge or for a fee.

6. Consumption of the service

In accordance with the regulations in force in certain countries, the client may be asked, upon arrival, to fill in a police form. To do this, the client will be asked to present an identity document in order to check whether or not he must complete the police form.Any behavior contrary to morality and public order will cause the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to comply with these regulations. In case of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a settlement has already been done.

7. Liability

The photographs presented on our booking platform are not contractual.Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give an overview as exact as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service. The establishment cannot be held responsible for the non-execution or the bad execution of the reservation in the event of force majeure, because of the third party, because of the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

8. Complaints

Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

9. Prices

The prices relating to the reservation of the services are indicated before and during the reservation. The prices are confirmed to the client in the amount inclusive of tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, except special provisions indicated on the spot.Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if any, presented on the price page, are to be paid directly on site at the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.

10. Payment

The customer communicates his bank details as a guarantee of the reservation except special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club ... according to the possibilities offered by the booking platform of the establishment ) by directly indicating, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. He must present himself at the establishment with the bank card which enabled him to guarantee the reservation. The debit of the payment is made at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made when the reservation is made. This prepayment is called a deposit.In the event of a no show (reservation not canceled - customer not present) of a reservation guaranteed by bank card, the establishment will charge the customer, as a lump sum, for the amount indicated in its general conditions and special conditions of sale. The establishment chose elloha.com/stripe.com in order to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error, etc. In the event of a problem, the customer will have to approach their bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices / notes electronically, the original file is certified and available online at the internet address provided by the establishment.

11. Respect for privacy

The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for establishments, elloha.com, its entities, partners, providers (and in particular online payment providers). The client authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Client Protection Charter personal data. In particular when paying online, the customer's bank details must be sent by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract.The customer is informed that this data transfer can therefore be carried out in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com as a professional, are committed vis-à-vis the establishment to take all security measures and respect for data confidentiality for said data transfers.

12. Evidence agreement

The entry of the required bank information, as well as the acceptance of these general conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com.will be kept under reasonable security conditions and considered as proof of communications, orders and payments made between the parties. The customer is informed that his IP address is registered at the time of booking.

13. Force majeure

Force majeure means any event external to the parties that is both unpredictable and insurmountable which prevents either the client or the establishment from ensuring all or part of the obligations provided for in the contract. Are considered force majeure or fortuitous event those usually recognized by the jurisprudence of French Courts and Tribunals. Each party cannot be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure.It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the costs arising therefrom.

14. Settlement of disputes

These General Conditions of Sale are governed by the law of the country of establishment without obstructing any mandatory protective provisions applicable in the country of residence of consumers.
In accordance with the law, we have appointed an independent mediator for the amicable resolution of any dispute that may arise between a consumer and our home. The designated mediator is "MTV - La Médiation Tourisme et Voyage", BP 80303 75823 Paris Cedex 17.For more details, please consult its website at the following address: https://www.mtv.travel .

15. Completeness

These General Conditions of Sale, the conditions of sale of the tariff reserved by the customer, and the reservation voucher or request express all of the obligations of the parties. No general or specific condition communicated by the client can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the special conditions of the reserved price) and these general conditions. In case of contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only applicable for the obligation in question.These general conditions of sale by internet can be modified and / or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale via the internet will automatically apply to all customers.