 Senior IT Support Engineer
Location: Bedfordshire, England
Salary: GBP28000 - GBP35000 per annum
Senior IT Support Engineer
A leading specialist in aerodynamic research is looking for a time served Senior IT Support Engineer to work as part of a determined and professional team, providing support to the overall IT services team.
The ideal candidate will be someone who can be responsible for the day-to-day support of IT infrastructure and software as well as maintaining networks including remote services and remote
access. You will be someone who is focused on IT security and have excellent communication and customer service skills.
Main Responsibilities:
Ensuring the availability of IT services and resources.
Supporting the business's remote users and remote services. Setting up, maintaining and documenting VPN and FTP links when requested.
Supporting and maintaining Windows & Linux systems;
Supporting and maintaining network and mobile device security and access to appropriate resources.
Monitoring of file and folder access application and firewalls and reporting concerns to the IT Manager.
Monitoring the effectiveness of incident management and making recommendations for improvement and driving the efficiency and effectiveness of the incident management process.
Helping to design services and applications with the IT Manager, ensuring that they meet company requirements.
Documenting and establishing the final release configuration of services and applications, including updates to service and applications. Building the release; testing it and updating documentation.
Establishing and reporting outstanding known errors and workarounds and recommending permanent resolutions to issues and problems.
Providing input to support change authorisation for check-in of the release.
Ensure all work requests are logged in the IT management information system (MIS).
Coach and develop other members of the IT services team in relation to IT issues and solutions.
Comply with the Health and Safety procedures and quality standards.
Carry out any other duties which may be required in order to facilitate the efficient and effective running of the department as requested by the IT Manager.
Member of the IT on call team.
Working outside normal working hours may be required occasionally.
Essential Skills and Qualifications:
Aerospace and defence experience
Bachelor’s Degree in IT (or related subject).
Minimum A Level education and/or HND with extensive experience.
Experience of VMWare; Firewalls, configuration and monitoring.
Strong experience of Microsoft server and Linux server
Experience of IT service support.
Knowledge and experience of SQL
Strong Linux server and applications knowledge and experience.
Network management
Experience in supporting HPC environments.
Desirable skills and Qualifications:
ITIL Foundation certification.
Microsoft certification in Windows servers MCSA.
Knowledge of IT security environments and standards.
IT security experience in the defence sector.
All Candidates must be eligible for SC Security Clearance.
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