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Title

Customer Experience Specialist 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

At our client, the leader in electric car manufacturing, the Customer Experience Specialists are the front line and are our client's brand ambassadors, supporting their mission to accelerate the world's transition to sustainable energy by creating memorable experiences for their customers.

As a Customer Experience Specialist, you will support customers from the moment they walk into the showrooms. Our client has created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.

Responsibilities:

  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
  • Understand who the client's guests are, what brought them in, their intent and timeline to purchase and create a robust Customer Profile
  • Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
  • Help client maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
  • Provide the highest level of customer service to all current and future owners
 
Position Requirements

Requirements:

  • Customer service experience required
  • Positive, enthusiastic and passionate about the changes in the personal transportation industry
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Strong communication skills and attention to detail
  • Learn and Demonstrate a mastery of all client products and services. Keep up with EV industry trends and local incentives
  • Ability to work evenings and weekends
  • Current and valid driver’s license in which state you are applying, 2-year minimum driving record required with a clean driving history (DOT check will be run in accordance with state and local laws)
  • Legal right to work in the United States

Employees in the following states must have or obtain appropriate licensing for Motor Vehicle Sales:

  • California
  • Colorado
  • Hawaii
  • Maryland
  • Nevada
  • North Carolina
  • Ohio
  • Pennsylvania
  • Tennessee
  • Utah
  • Virginia
  • Washington, D.C.

Employees in the following states must have or obtain appropriate licensing for Energy Sales:

  • California
  • Connecticut
  • Maryland
  • Nevada
  • New York (NYC, Nassau and Suffolk counties only)
  • Washington, D.C.


Vehicle sales licensing process must be initiated upon offer acceptance. Client will provide guidance and monetary assistance in obtaining licenses.

 
Full-Time/Part-Time Contingent  
Exempt/Non-Exempt Non-Exempt  
Location Tesla-NA-US-FL-West Palm Beach  

This position is currently accepting applications.

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