With the market competition of hotel industry being heated, it is critical that hotels have a
breadth of resource and more flexible forms to meet the needs of a changing marketplace. In the …

With the market competition of hotel industry being heated, it is critical that hotels have a
breadth of resource and more flexible forms to meet the needs of a changing marketplace. In the …

The purpose of this study is to examine the associations among total quality management,
market orientation, e-marketing, and hotel performance. A survey instrument was used to …

The main objective of this study was to investigate the mediating link of market orientation (MO)
on the relationship between total quality management (TQM) and organisational …

Purpose This paper presents findings of a survey on total quality management (TQM) practices
adopted by the Indian manufacturing organizations. The purpose of this paper is to test …

Today’s organizations need market orientation practices to strive and generate superior
performance and competitive advantage in the modern turbulent marketplace. Thus, this …

TQM has been studied across industry and country, but there is still lack of TQM studies in
hotel industry that explore the effect of market orientation and learning orientation on hotel …

The small and medium enterprises (SMEs) play a significant role in the economic development
and progress of the country. There are number of factors that contribute to the success of …

Purpose The purpose of this study is to see the effect of market orientation (MO) on business
performance with two intervening variables, namely, service innovation and total quality …

This paper presents a literature review of the quantitative empirical studies that have analyzed
the relationship between quality management and performance in the hotel industry. It is …