Post-Coronavirus: Technology's Role in Behavioral Health

Woman particpates in video chat.

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The coronavirus has been a trying time for many, especially those with emotional health issues seeking treatment. Routines are thrown out the door. Technology catapulted.

As professionals, colleagues and I had to adapt when the crisis hit, and the stay-at-home orders took effect. We wondered how we’d be able to assess patients without sitting face-to-face. What about patients who may not have access to the internet or computer? How will patients adjust, not only to the new world we live in but to keeping up with their emotional wellness?

We had to adapt quickly, and I applaud all of the innovations that we have seen. It’s inspiring to see my fellow clinicians genuinely think outside of the box; telemedicine, digital office hours, digital yoga, even group video-game therapy sessions to help keep our patients connected and maintain some sense of schedule, especially at Northwell Health’s Early Treatment Program.

The big question: Is this the new normal?

We don’t know. As we begin to see the end of this pandemic with the hope of returning to normal acuities, are our patients expected to adjust as well?

I think we will see a hybrid model of traditional care and new digital interventions. And I say, it’s a good thing. In many ways, psychiatry has been behind the times. The field often shied away from adapting to internet culture, and for a good reason. Amid privacy concerns and ethical concerns, the digital age isn’t an easy one to navigate, but huge opportunities exist.

It took time and challenges to develop the groundwork for digital psychiatry. And we see many positives. Many of the patients I see are diagnosed with early-stage schizophrenia, and many experience social isolation, distressing symptoms, and difficulty attending appointments on any given day. Having the power to connect with them securely over the phone or video chat has been valuable in breaking through some of these barriers and challenges. Relying on technology can improve the care that we provide. Many of my patients crave the digital connection; we are now a part of their experience.

I am looking forward to getting back to the routine, but I am also looking forward to seeing what the future holds. We will have an opportunity to explore who may benefit the most from these digital adaptations and how we can integrate the systems we developed into our everyday.