Innoguide 2.0

The overall rationale of this Erasmus+ project is two-fold. First of all it wants to further promote the online platform. And by organising train-the-trainer workshops, teach the materials that were designed in the first Innoguide project. This ensures a continued dissemination and apprehension of the Innoguide transversal skills in intercultural awareness, sustainability and experiential guiding. The second rationale is to improve the service quality of guide organisations and stimulate their entrepreneurial mind-set by developing. This is based on service design principles, a self-scan and supporting instruments. A self-scan makes guide organisations reflect on how they run their organisation and confronts them with their areas of improvement. The project provides in different supporting instruments these organisations can use to address these points of improvement.

Purpose of the Innoguide 2.0

This project is a follow-up project to the well received project Innoguide (rated 8.5/10 by the EC review committee). This project developed an e-learning platform with 3 modules on the innovative topics: sustainability, interculturality and experiential guiding. The platform is up-and-running but the work is not done yet. Guide trainers and users of the platform have expressed a need for more readymade materials and supporting train-the-trainer sessions. The current platform will be further improved with innovative and complementary applications increasing the interactivity and user-friendliness of the current platform. Extra applications envisioned (apart from a newsfeed and search engine) are interactive webinars. There is also one to one video communication system, allowing forparticipants to interact with and even talk to e.g. the module coordinators of one of the Innoguide topics.

Results of the project

The envisioned result for this project is:

• Increased attention for service quality management
• A growing level of quality in the field of guiding.

It is the aim to reach this objective by improving the VET learning of guides via a concrete online platform and different train-the-trainer workshops on the transversal Innoguide skills (EQF level 4 and 5).

See here for developed tools

See here for online learning platform

See here for results

If you are looking for other inspiration regarding innovation, you can check out he other project: Innovativet

This project targets guide organisations, a target group we also need to involve if we want to
instill an entrepreneurial and progressive mind-set among all guide stakeholders. By applying the principles of service design and quality management to a field (the field of guiding) that has very little experience with this this project reaches out to a very specific target group. Service design is a user-centered, co-creative and holistic approach that ultimately wants to improve the customer service of an organisation. The customer in this project being the tourist looking for a guided tour. By developing service design based instruments like a self-scan, guide organisations reflect on how they currently operate and evaluate where they can improve their organisation and their customer service. This project will develop a few supporting instruments for guide organisations to use
which will improve their overall service quality.

The envisioned result for this project is an increased attention for service quality management and a growing level of quality in the field of guiding. We aim to reach this objective by improving the VET learning of guides via a concrete online platform and different train-the-trainer workshops on the transversal Innoguide skills (EQF level 4 and 5). The service quality improvement and a more entrepreneurial attitude among guide organisations is another set target for this project. By means of a self-scan and supporting instruments guide organisations will be able to reflect on how they deal with service quality in their organisation and it will allow them to take measures where needed. Both the development and further promotion of the transversal skills and the increased attention for the service quality of guide organisations are the main objectives of this project and will contribute to a growing focus on quality management in the field of guiding.

See here for developed tools

See here for online learning platform

The six courses on the digital learning platform were developed through literature reviews and through discussions amongst the involved partners

The six courses were tested and improved through six train-the-trainer workshops (duration: one week for each workshop)

The project results were disseminated at multiplier events in all countries involved

See here for results

The envisioned result for this project is an increased attention for service quality management and a growing level of quality in the field of guiding. We aim to reach this objective by improving the VET learning of guides via a concrete online platform and different train-the-trainer workshops on the transversal Innoguide skills (EQF level 4 and 5). The service quality improvement and a more entrepreneurial attitude among guide organisations is another set target for this project. By means of a self-scan and supporting instruments guide organisations will be able to reflect on how they deal with service quality in their organisation and it will allow them to take measures where needed. Both the development and further promotion of the transversal skills and the increased attention for the service quality of guide organisations are the main objectives of this project and will contribute to a growing focus on quality management in the field of guiding.

Contact Andreas Fjord Bonven for a full report if interested