Start a Conversation

Solved!

Go to Solution

1556

October 8th, 2021 21:00

U3219Q firmware update failed, USB Type not working

hello,

I tried to update my U3219Q minitor to the latest firmware M3B110 and got an "Update Erro" message in less than 5 mintues while it was updating. I did from my macbook pro which this monitor is used with. After the update failed, the montior now no longer detect my Macbook (connected via usb-c). I unplugged and turned the monitor on and off, reboot my macbook couple times, remove  dell display manager, recusb-c cable but the monitor just doesn't detect my macbook anymore. I then try to update the monitor firmware from a widnows PC but it's even worst as the firmware update app report no monitor model detected! Both the Mac and windows PC are connected to the montor with the Dell USB upstream cable during update. Can someone shed some light please! Thanks. 

Community Manager

 • 

54.2K Posts

October 10th, 2021 07:00

Unfortunately, the monitor is now broken. If both PCs were connected to the monitor at the same time when running the firmware update, that could have been the culprit. Since you are still inside the purchased warranty period, reply to the private messaging sent to you by the DELL-Cares agent.

No Events found!

Top