SensationALL Service Survey 2019

We are looking for your input to develop SensationALL's service provision

Please can you spare 10 minutes to answer as many questions as you can and leave us your feedback on our current level of services and amenities....

Question Title

* 1. Where did you first hear about SensationALL?

Friends/Family

SensationALL Staff/Volunteer/Board Member

NHS/Healthcare Professional

Social Worker

Education Professional

Another Support Group

Another charity/organisation

Internet/Facebook/Other social media

An event

Other (please specify)

Question Title

* 2. If you have visited SensationALL before which groups have you attended, if none please leave a reason why?

Monday Mayhem

Midweek Mayhem

Life Skills

Music Mayhem

Drop In Morning

Early Communications Group

Sensory Play Group

Stay & Play

Inclusive Social Group

Teen SociALLise

Chill-Oot

Girls Group

Sensory Hire

Soft Play Hire

Training

External Hire

Tea & Tips

Holiday Groups

None

Question Title

* 3. How would you rate the following aspects of SensationALL's services?

	Very Poor	Poor	Average	Good	Excellent
Support & Advice	Support & Advice Very Poor	Support & Advice Poor	Support & Advice Average	Support & Advice Good	Support & Advice Excellent
Range of Groups & Services	Range of Groups & Services Very Poor	Range of Groups & Services Poor	Range of Groups & Services Average	Range of Groups & Services Good	Range of Groups & Services Excellent
Group availability	Group availability Very Poor	Group availability Poor	Group availability Average	Group availability Good	Group availability Excellent
Group Sizes	Group Sizes Very Poor	Group Sizes Poor	Group Sizes Average	Group Sizes Good	Group Sizes Excellent
Structure of group	Structure of group Very Poor	Structure of group Poor	Structure of group Average	Structure of group Good	Structure of group Excellent
Value for money	Value for money Very Poor	Value for money Poor	Value for money Average	Value for money Good	Value for money Excellent
SensationALL staff	SensationALL staff Very Poor	SensationALL staff Poor	SensationALL staff Average	SensationALL staff Good	SensationALL staff Excellent

Other (please specify)

Question Title

* 4. How would you rate the following aspects of SensationALL's amenities?

	Very Poor	Poor	Average	Good	Excellent
Parking	Parking Very Poor	Parking Poor	Parking Average	Parking Good	Parking Excellent
Signage/directions to the entrance	Signage/directions to the entrance Very Poor	Signage/directions to the entrance Poor	Signage/directions to the entrance Average	Signage/directions to the entrance Good	Signage/directions to the entrance Excellent
Entrance/Access to the building	Entrance/Access to the building Very Poor	Entrance/Access to the building Poor	Entrance/Access to the building Average	Entrance/Access to the building Good	Entrance/Access to the building Excellent
Reception/Welcome	Reception/Welcome Very Poor	Reception/Welcome Poor	Reception/Welcome Average	Reception/Welcome Good	Reception/Welcome Excellent
Room sizes	Room sizes Very Poor	Room sizes Poor	Room sizes Average	Room sizes Good	Room sizes Excellent
Wheelchair maneuverability	Wheelchair maneuverability Very Poor	Wheelchair maneuverability Poor	Wheelchair maneuverability Average	Wheelchair maneuverability Good	Wheelchair maneuverability Excellent
Room Temperature	Room Temperature Very Poor	Room Temperature Poor	Room Temperature Average	Room Temperature Good	Room Temperature Excellent
Toilet Facilities	Toilet Facilities Very Poor	Toilet Facilities Poor	Toilet Facilities Average	Toilet Facilities Good	Toilet Facilities Excellent
Cleanliness	Cleanliness Very Poor	Cleanliness Poor	Cleanliness Average	Cleanliness Good	Cleanliness Excellent
Refreshments	Refreshments Very Poor	Refreshments Poor	Refreshments Average	Refreshments Good	Refreshments Excellent

Other (please specify)

Question Title

* 5. Are there any barriers that prevent/deter you from attending SensationALL?

Parking

Wheelchair Access

Too far to Travel

Accessible transport

Cost of Transport

Groups on at the wrong time

Cost of groups

No spaces available in the group I want to join

No appropriate group for my needs

Other groups on elsewhere

Other (please specify)

Question Title

* 6. As a result of attending groups what effect do you feel SensationALL has had on the following

	Significant regression	slight regression	No effect	slight improvement	Significant improvement	N/A
Service User's physical ability	Service User's physical ability Significant regression	Service User's physical ability slight regression	Service User's physical ability No effect	Service User's physical ability slight improvement	Service User's physical ability Significant improvement	Service User's physical ability N/A
Service User's life overall	Service User's life overall Significant regression	Service User's life overall slight regression	Service User's life overall No effect	Service User's life overall slight improvement	Service User's life overall Significant improvement	Service User's life overall N/A
Parent/carer's life	Parent/carer's life Significant regression	Parent/carer's life slight regression	Parent/carer's life No effect	Parent/carer's life slight improvement	Parent/carer's life Significant improvement	Parent/carer's life N/A
Service User's confidence	Service User's confidence Significant regression	Service User's confidence slight regression	Service User's confidence No effect	Service User's confidence slight improvement	Service User's confidence Significant improvement	Service User's confidence N/A
Service User's emotional needs	Service User's emotional needs Significant regression	Service User's emotional needs slight regression	Service User's emotional needs No effect	Service User's emotional needs slight improvement	Service User's emotional needs Significant improvement	Service User's emotional needs N/A
Service User's behaviour	Service User's behaviour Significant regression	Service User's behaviour slight regression	Service User's behaviour No effect	Service User's behaviour slight improvement	Service User's behaviour Significant improvement	Service User's behaviour N/A
Service User's communication skills	Service User's communication skills Significant regression	Service User's communication skills slight regression	Service User's communication skills No effect	Service User's communication skills slight improvement	Service User's communication skills Significant improvement	Service User's communication skills N/A
Service User's social interaction	Service User's social interaction Significant regression	Service User's social interaction slight regression	Service User's social interaction No effect	Service User's social interaction slight improvement	Service User's social interaction Significant improvement	Service User's social interaction N/A
Service User's ability to cope with life challenges	Service User's ability to cope with life challenges Significant regression	Service User's ability to cope with life challenges slight regression	Service User's ability to cope with life challenges No effect	Service User's ability to cope with life challenges slight improvement	Service User's ability to cope with life challenges Significant improvement	Service User's ability to cope with life challenges N/A
The family's ability to cope with life challenges	The family's ability to cope with life challenges Significant regression	The family's ability to cope with life challenges slight regression	The family's ability to cope with life challenges No effect	The family's ability to cope with life challenges slight improvement	The family's ability to cope with life challenges Significant improvement	The family's ability to cope with life challenges N/A
The sibling's ability to cope with life challenges	The sibling's ability to cope with life challenges Significant regression	The sibling's ability to cope with life challenges slight regression	The sibling's ability to cope with life challenges No effect	The sibling's ability to cope with life challenges slight improvement	The sibling's ability to cope with life challenges Significant improvement	The sibling's ability to cope with life challenges N/A

Question Title

* 7. How would you rate the following aspects of SensationALL's groups and staff on the service user?

	Poor	Ok	No effect	Beneficial	Highly Beneficial
Therapy-based format	Therapy-based format Poor	Therapy-based format Ok	Therapy-based format No effect	Therapy-based format Beneficial	Therapy-based format Highly Beneficial
Use of appropriate Communications	Use of appropriate Communications Poor	Use of appropriate Communications Ok	Use of appropriate Communications No effect	Use of appropriate Communications Beneficial	Use of appropriate Communications Highly Beneficial
Friendliness	Friendliness Poor	Friendliness Ok	Friendliness No effect	Friendliness Beneficial	Friendliness Highly Beneficial
Approach to activities	Approach to activities Poor	Approach to activities Ok	Approach to activities No effect	Approach to activities Beneficial	Approach to activities Highly Beneficial
MSN expertise	MSN expertise Poor	MSN expertise Ok	MSN expertise No effect	MSN expertise Beneficial	MSN expertise Highly Beneficial
Promotion of independence	Promotion of independence Poor	Promotion of independence Ok	Promotion of independence No effect	Promotion of independence Beneficial	Promotion of independence Highly Beneficial
Learning & skill development	Learning & skill development Poor	Learning & skill development Ok	Learning & skill development No effect	Learning & skill development Beneficial	Learning & skill development Highly Beneficial
Sensory focus	Sensory focus Poor	Sensory focus Ok	Sensory focus No effect	Sensory focus Beneficial	Sensory focus Highly Beneficial
Being included	Being included Poor	Being included Ok	Being included No effect	Being included Beneficial	Being included Highly Beneficial
Tailored advice & support	Tailored advice & support Poor	Tailored advice & support Ok	Tailored advice & support No effect	Tailored advice & support Beneficial	Tailored advice & support Highly Beneficial

Other (please specify)

Question Title

* 8. How do you know what groups/activities/events are available/running at SensationALL?

Email SensationALL

Check Social Media

Call SensationALL

Check the website

Wait to be contacted by SensationALL

Friend/Family

Other sources eg.Me Too Diary, Hoop, ALISS

Other (please specify)

Question Title

* 9. How would you rate SensationALL & what can we do to improve your rating?

Very Poor

Poor

Average

Good

Excellent

Very Poor

Poor

Average

Good

Excellent

How can we improve your rating?

Question Title

* 10. Would you be interested in joining our fundraising group, becoming a volunteer or joining our Board of Trustee's? Please comment with your email address so we can send you further details