Efehi Idubor
Doesn't work as advertised, No support. I got this app to take advantage of the virtual debit card with, supposedly, a $100 int'l spend limit. I haven't been able to make any USD payments since I got the card though, and no reason is given for the declined transactions. I have tried repeatedly to get help from support but emails go unanswered. Is it even possible to make USD payments at all?
14 people found this review helpful
Olumide Ojo
Please go fix this application. The registration process was not successful, I expected so much considering the referrals. First, the SMS took a long time to arrive after having to click resend like 3 times after initial expectation of OTP SMS. Secondly, the scan your face section was not interactive not informative. After a 10 - 20 mins stare at the screen with my face in the centre. Nothing happened, no feedback, nothing. Please fix.
30 people found this review helpful
We apologize for the difficulties you experienced while registering with us and we appreciate your feedback. We'll look further into the issues you've experienced. If you would like some assistance or additional information, please contact us via gomoneysupport@gomoney.global and we will be happy to help you further.
Khenzy
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Pls gomoney, try to fix your app. It sucks, most times I'll be told "can't connect to server" and I've not withdrawn my money for pass 1 week, won't I eat or pay bills? This is not once or twice, since last year. Its a pain that's why I came out to say something.
2 people found this review helpful
Hello Khenzy,
We sincerely apologize for the inconvenience you've experienced. Please send a message to our mail at gomoneysupport@gomoney.global or via the in-app support channel to our team with details of this issue and screenshot of the error message. Tap on "settings" then "help & support" to begin chatting with a support representative.