Please read the following Frequently Asked Questions before you submit your inquiry:

Question: I am having trouble viewing the surplus funds files being worked list. Where is the page?

Answer: You can access it via the link inside the Overage Program Guide. It is password protected and will be updated at least once per week on Monday by noon, PST

Question: The ex-owners are dead, but the files mention possible heirs, can I work it?

Answer: No, we do not work files where the ex owners are deceased. This is also stated on the worksheet.

Question: I cannot find a document called a foreclosure deed, why?

Answer: In most states you will not find a document specifically called a 'foreclosure deed'. A foreclosure deed, also called a trustee deed or sheriff’s deed, gives ownership to a new buyer after the foreclosure sale or auction. The property is 'deeded' to the buyer and they are now the legal owner. We will not accept any files that do not have a foreclosure deed transferring ownership. In some states, it can take up to a year after the sale for the foreclosure deed to transfer, mainly due to rights of redemption periods.

Question: Where can I find the sale date?

Answer: The sale date is listed on the sheriffs deed or 'foreclosure deed'. That deed will sometimes give up to 3 dates, the judgement date, the sale date and deed date. We want to see the sale date, make sure you read the deed to give us the sale date.

Question: What if I cannot find a mortgage/lien release, do I have to assume it is still open even if it has been a number of years? Also, can I estimate the balance remaining?

Answer: If you cannot locate a mortgage release, satisfaction or cancellation, you must assume that the mortgage is still open. This goes for all liens as well. You must account for it on the worksheet. We do not want you to estimate the remaining balance owed, you are to write the amount listed on the mortgage.

Question: What if I cannot access all the documents online? What if I can access the documents and searches, but the court requires me to pay, do I have to pay?

Answer: If you cannot access required court documents or searches, then we cannot accept the file. If the court has a paid search system, it is up to you if you want to pay. We will not take any files with missing required documents or searches.

Question: Where do I go to submit files?

Answer: If you are sending files to us, make sure you have all the information we require. Email all paperwork to overagespaperwork@gmail.com

Do not open a ticket and send files, support tickets are for program questions only. Do not send files to any other email address or to the support email.

Question: What is my commission for submitted files that your company successfully retrieves? When do I get paid?

Answer:  We pay all our researchers 2% of gross collected funds. Example – If you submit a file with $50,000 in total surplus and we are able to collect that entire amount, we will pay you $1,000. You will be notified once we retrieve the funds and your payment is issued. This process can take 2-3 months from the time of your submission.


SUPPORT RULES - PLEASE READ! LIMIT 1 QUESTION PER DAY PER RESEARCHER!

1. Questions for Existing Course Users ONLY

2. BE SPECIFIC - WHAT STATE ARE YOU IN, ETC.

3. We will only respond to questions that pertain to the program you have purchased, not case related inquires.Case related inquires should be directed to overagespaperwork@gmail.com. Please include a clear subject line and wording in your question.

4. Make sure your email address is correct, we will not chase you down if the email address you entered is incorrect.

5. Before you ask, please make sure that you have read the program guide thoroughly.

6. We will not answer questions about third party vendors like MicroBilt, TLO, Pacer, list companies, RealtyTrac and others. We are not affiliated with any other company, we give a brief overview on some, but you will have to address them directly with search or performance issues.

7. DO NOT EMAIL SUPPORT DIRECTLY! ALL QUESTIONS MUST BE FILLED OUT USING THIS FORM. If you email support without submitting your question here it will not be responded to. NO EXCEPTIONS.

8. Please allow 3 Business Days for a Response. We will email within 3 Business Days, Monday through Friday, non-Holiday days. If you send a support ticket on a holiday, expect at least a ONE day delay.