Reference no: EM133035240
BSBOPS502 Manage Business Operational Plans - Strathfield College
Assessment Task: Project
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio.
You will need access to:
• a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
• your learning resources and other information for reference
• Project Portfolio template
• Simulation Pack (if you need a case study).
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to develop and manage an operational plan for one business or work area by:
• sourcing information relevant to your work area/business and its related operational plan.
• consulting with others to develop and approve an operational and contingency plan.
• managing resource acquisition and performance according to organisational policies and procedures.
• addressing underperformance.
• negotiating and approving variations to the operational plan.
It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include organisational policies and procedures related to operational plans. You will also need data to review and assess operational progress in step 5.
You will need to communicate with people who work for, or are involved, in this business or work area several times. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference, email) as long as it meets the requirements outlined in the Project Portfolio.
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
2. Preparation
Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack.
If it's your own business or a business where you are working or are familiar with, have your business approved by your assessor and identify a work area to develop an operational plan for.
If you are using the case study, you will assume the role of sales manager and develop an operational plan for theapproved business model"develop a cloud-based solution".
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Planning for an operational plan
Complete Section 1 of your Project Portfolio.
To complete Section 1, you need to:
• source information relevant to the development of an operational plan for your work area, including stakeholders, legislative, organisational, financialand intellectual property requirements.
• identify potential activities and resource requirements (including their financial implications and KPIs) for the operational plan (include at least one human resource and one physical resource).
• identify data security issues.
You are also required to attach certain documents as part of your evidence - review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these upon submission.
You will use the work done in this section of the Portfolio to consult with others and lead teamwork to develop an operational plan in the next activity. In preparation, read through step 4.
4. Developing an operational plan
Meet with at least two of the stakeholders you identified as part of Section 1 of your Project Portfolio. One of the stakeholders must be a client.
Consult with stakeholders to agree on activities, resources, timeframes, KPIs and monitoring processes.
This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.
As part of this meeting, you are required to demonstrate your ability to:
• take a leadership role in the meeting
• facilitate effective group interaction
• influence the direction of the discussion
• present information using appropriate style, language, register and vocabulary
• listen to others and comprehend what they're saying
• seek advice, feedback and support.
5. Managing operational performance
Assume a period of time has passed.
If you are basing this on your own business, make sure you have data (that shows underperformance) available for the activity/KPI you selected to monitor.
If you are basing this on the case study, assume:
• invoices show that the advertising consultant has spent more than what was budgeted for.
• a project schedule shows the advertising consultant is still delivering within agreed timeframes.
Complete Section 3 of your Project Portfolio.
To complete Section 3, you need to:
• confirm resources were acquired following organisational policy, practices and procedures.
• incorporate intellectual property rights and responsibilities (e.g. via memo to staff).
• plan and implement the monitoring and documentation of the performance for one activity.
• assess the progress performance of the activity (using relevant data).
• address the underperformance of a human or physical resource (at least one resource) and confirm support.
Meet with relevant stakeholders to discuss underperformance and negotiate variations to the operational plan.Meet with at least one of the stakeholders you identified as part of Section 1 of your Project Portfoliowho is associated with the underperformance.
Negotiate with stakeholder(s) to:
• establish reasons and solutions for underperformance.
• negotiate variations to the operational plan required due to the underperformance.
• establish support requirements.
This meeting and negotiation may take place with actual people who work for/are associated with your chosen business. Alternatively, classmates or your assessor may play the role of one or more team members.
This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions below and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 3 of your Project Portfolio.
As part of this meeting, you are required to demonstrate your ability to:
• take a leadership role in the meeting
• facilitate effective group interaction
• influence the direction of the discussion
• present information using appropriate style, language, register and vocabulary
• listen to others and comprehend what they're saying.
6. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.
BSBCMM511 Communicate with Influence
Assessment Task: Project Portfolio
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to choose a scenario in your organisation that requires you to present information to others and negotiate outcomes.
You will be creating a presentation to present information to two different groups of people at two separate meetings. One of the groups of people you choose to communicate to must be appropriate team members.
At these two meetings, you will present your presentation and adapt your communication to suit the audience at each meeting.
Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!
To complete this assessment, you must assume a senior role in your chosen business. This role should suit a manager or leader in the organisation who identifies, analyses and acts on information from a variety of sources. This role should also require initiative and judgement to deal with unpredictable problems and manage the work of self and others.
It is important that you are able to access enough information for your chosen business in order to be able to do your assessment. As a minimum this should include:
• organisational objectives
• relevant policies/procedures that guide communication (e.g. Meeting policy and procedure)
• a scenario that requires you to present information to and negotiate with two different groups of people.
Examples of scenarios may include:
• changing the organisational structure and related job roles/descriptions
• introducing a new product range
• legislative changes
• office relocation
• introduction of artificial intelligence or robotic process automation
You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below.
2. Preparation
Make sure you are familiar with the organisation you are basing this assessment on and have read through the necessary background information. For the case study business, this is all of the documents included in the Simulation Pack.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Planning communication
Complete Section 1 of your Project Portfolio. To do this, you need to:
• describe the organisation and its objectives.
• choose and describe a scenario in your organisation that requires you to present information to others.
• understand organisational and legal requirements
• plan communication.
Make sure you have answered all questions in Section 1. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence - review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to create a presentation and adapt it for two different audiences.
4. Preparing communication
Complete Section 2 of your Project Portfolio. To do this, you need to:
• prepare a visual/written presentation to communicate your information to your two chosen audiences. As far as possible, use the same presentation for both meetings, but adjust them to suit the audience and purpose accordingly.
• prepare any other additional meeting materials (e.g. Agenda, Survey, Feedback form etc.).
• schedule the meetings.
Make sure you have answered all questions in Section 2. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence - review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to meet separately with each of your chosen two audiences to present your presentation(s) and negotiate outcomes.
5. Presenting and negotiating.
Meet separately with each identified group to present your presentation(s) and negotiate outcomes. Adapt your communication to suit each audience (as planned in Section 1)
Each meeting should take 30 minutes.
This meeting may take place with classmates or your assessor may play the role of one or more team members. This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.
As you lead each meeting:
• engage and motivate the meeting attendees
• set the meeting objectives (seek consensus from all attendees)
• contribute to discussions using appropriate language, tone, structure and style (make sure you use active listening and questioning to seek information).
• provide an opportunity for the audience to ask questions (make sure you answer them clearly and concisely).
• negotiate as planned, establish areas of common ground and compromise where applicable.
• resolve conflict
• seek feedback after the presentation about the meeting and negotiation (this may be in any appropriate format e.g. verbally, using an online survey or a printed questionnaire).
Complete Section 3 of your Project Portfolio. To do this:
• create separate written documents on the outcomes of each meeting (i.e. one document per meeting).
• distribute your two meeting summary documents to relevant meeting stakeholders (separately).
• Evaluate your presentations using the feedback received at the meeting, including what you did well and how you can improve.
6. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.
Attachment:- Assessment Task.rar