To: ICT Support Staff

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Use this form to request support from our school's ICT support representative.

Your Class *

Student full name *

Your handphone number is preferred *

We will respond to you via WhatsApp. If you do not have a handphone, you can enter your parent's number. If you enter 00000000 (eight zeros), we assume you do not have access to Whatsapp and we will contact you via Student iCON email or your personal email address. If so, please enter your personal email in the next question.

Your personal email address (optional)

I need help for the following (you can select more than 1 category). *

Reset password for my MIMS account (this is your account to access everything related to school, including SLS!))

Repair my Chromebook.

Loan a Chromebook

Student Hub technical issue

STEAM HUB technical issue

Student Initiated Learning (SIL)

Request to come to school to use the school computers during Blended Learning Day.

Required

For non-password issues, please describe the technical help you need. Thank you.

To make an appointment to meet the Desktop Engineer (DE), please choose a school day.

YYYY

State appointment time. During a normal school day, appointment should be after school between 1.30pm to 3.30pm.

Time

By default, the appointment venue is at level 2, outside teachers' room.

Please remember to check your handphone/email for our reply.

1) For repairs, loans, please wait for our confirmation before turning up for your appointment.
2) All for requests, please wait up to 3 working days before we get back to you on your requests.

Thank you!

Other announcements:

If you encounter any issues with your PLD, please note it is under 3-year warranty and 3-year insurance.
You are strongly encouraged to send in your PLD for repair on your own. Details on ACER or LENOVO service centres are available in our school website, under Links for Parents -> WSSS PLD https://sites.google.com/moe.edu.sg/wssspdlp/home
Should you send your PLD for repair through the school, the waiting time is 2-3 times longer than if you send for repair on your own.
Loss of PLD - please make an online police report and inform the school.
Be responsible. Handle your PLD with care.

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