CSMS# 15-000197 - FDA ITACS System Document Uploads Failing Since March 29, 2015
U.S. Customs and Border Protection sent this bulletin at 03/31/2015 11:15 AM EDTYou are subscribed to Automated Broker Interface for U.S. Customs and Border Protection. This information has recently been updated, and is now available.
03/31/2015 12:11 PM EDT
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FDA has become aware that due to internal FDA system issues which began over the weekend, all document uploads attempted via ITACS since March 29, 2015 have failed to complete successfully. Because of this, no confirmation emails are being sent and the ITACS status is not updated to “Document Submitted”. FDA technical staff are working to resolve this as quickly as possible, however until that occurs documents should be submitted to local FDA offices via their preferred alternate means. A listing of all FDA Import Office Locations and Contact Information can be found here: http://www.fda.gov/forindustry/importprogram/ucm319216.htm . Another CSMS message will be issued upon resolution of this problem.
Please direct any questions about ITACS to itacssupport@fda.hhs.gov.
FDA has become aware that due to internal FDA system issues which began over the weekend, all document uploads attempted via ITACS since March 29, 2015 have failed to complete successfully. Because of this, no confirmation emails are being sent and the ITACS status is not updated to “Document Submitted”. FDA technical staff are working to resolve this as quickly as possible, however until that occurs documents should be submitted to local FDA offices via their preferred alternate means. A listing of all FDA Import Office Locations and Contact Information can be found here: http://www.fda.gov/forindustry/importprogram/ucm319216.htm . Another CSMS message will be issued upon resolution of this problem.
Please direct any questions about ITACS to itacssupport@fda.hhs.gov.
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