Constant Contact - Katie Matthews, Asst. Manager Billing Stay Away - Refusal to refund EventSpot automatic debit - Terrible Customer Service Waltham Massachusetts

[ RIPOFF REPORT IS VERY EFFECTIVE ]

CONSUMERS, PROTECT YOURSELF FROM CORPORATE ABUSE

My name is John Gammell. I am the individual who filed this Ripoff Report on Katie Matthews of Constant Contact. Their customer service department was notified by me immediately of the report and the URL was provided. I further presented a tweet on Twitter to their CEO with the same information.

I place a fair and reasonable expectation on service providers to provide with with quality service and good customer support.

If I am dissatisfied then I only ask for the return of my money. Katie Matthews represented Constant Contact and refused to return my funds. When she was notified by me that this review would be left she stated "that's fine." Her service was poor and her attitude was snotty.

1)  How many people do you think have lost their money and will continue to lose their money from Constant Contact due to a failure by their management to do the right thing?  

2)  Why did I as a dissatisfied customer have to go through these hoops and take the time necessary to address this with their CEO's office in order to receive my money back?

3)  As a consumer to service providers, it is not acceptable for the provider to take my money, provide poor quality and service, a snotty attitude and to essentially tell me to go take a walk. I refuse to be abused.

4)  Did Katie Matthews consider the future loss of revenue to Constant Contact from future potential customers over her behavior? 

I find it more compelling and effective when submitting a Ripoff Report to use a screen capture of the persons LinkedIn profile, including their photo and URL.

Within several hours I was contacted by the office of their CEO informing me that this matter was being investigated. I received the reply below from their Customer Advocacy Manager, Office of the CEO, who refunded the money. Their contempt towards the Ripoff Report is noted.

This matter has been resolved and satisfied, however, I warn you on doing business with Constant Contact and encourage you to use a different provider so you are not subjected to this abuse. The reply from thier CEO's office is as follows:

______________________________________________________________________

John,

I work in the office of the CEO here at Constant Contact, and I’m reaching out to you about your experience as detailed in your “Ripoff Report”, which our social media support team just informed me about.  I apologize that you had a bad experience. We will be reviewing the calls you had so that we can address whatever coaching opportunities we find.  

Additionally I’m refunding the $55.00 you mentioned in the report.  The timing with which you see it show up on your credit card varies depending on your credit card company’s processes, but typically you’d see it within four business days.  

Thanks for having used Constant Contact.  I’m sorry it didn’t work out for you.

All the best,

Jonathan Campbell

Customer Advocacy Manager

Office of the CEO