NVIDIA's AIB partner, Manli, has rejected a customer's RMA request for their burnt GeForce RTX 4090 GPU & blamed user error as the cause.
Manli Rejects RMA For "Melted" NVIDIA GeForce RTX 4090 GPU, Says Its Caused By User
We are well aware of the NVIDIA GeForce RTX 4090 GPU burning fiasco that emerged with the 12VHPWR connector. The troublesome experiences faced by consumers spread across the internet like wildfire, and to capitalize on the situation, third-party solutions, such as those from CableMod, came into the equation. Still, they, too, became victims of burning incidents. This continued for months and users still experience 12VHPWR connectors burning out despite taking extra caution when installing the plug.
At Quasarzone's Forum, an individual reports that he bought a Manli GeForce RTX 4090 that came 12VHPWR GPU connector, and he was told to use the GPU with included connectors or else warranty services wouldn't be entertained.
Being a graphic designer, the user disclosed that he was well into running multiple engines on his computer, but unfortunately, his graphics card didn't give the desired performance. The Manli GeForce RTX 4090 GPU operated at just 35% of the total load rate when playing Genshin Impact on maxed-out 4K settings, and even during his gameplay, the monitor screen blacked out multiple times.
Being fed up, the user approached a distributor of NVIDIA's AIB partner, but to his surprise, they didn't entertain him. He was notified that his GPU's connector was burnt out, but the distributor refused his RMA request despite that. The user claims to adhere to all manual instructions on mounting the power connector. However, his request was still denied, which was a moment of massive frustration for him.
Repair shops such as Northridge Fix are reportedly fixing several hundred NVIDIA GeForce RTX 4090 GPUs which have endured similar cases of 12VHPWR malfunctions. The user states that it is very expensive to send the GPU overseas for repair and Manli has denied RMA despite him offering to pay the full cost of repair.
Now, the big question here is whether NVIDIA's AIB partners are exhausted from the vast RMA requests involving connector burning. Well, the answer isn't simple or too complicated. Previously, CableMod had called back all units of its angled connectors as a preventive measure, but we are aware of how big of losses the firm faced in facilitating the RMA requests themselves. When you put into perspective of board partner, the situation increases by huge numbers, and it may be that Manli has decided not to entertain such a request further.
On the other hand, though, it may be a move by the distributors themselves, so we can't really blame the AIB partner after all. However, the situation is indeed dire, and although we are close to the launch of the next-generation GPUs, hearing about such incidents is indeed disappointing, and will go in history as a failure for NVIDIA and its partners and how they managed the whole GeForce RTX 4090 GPU's 12VHPWR connector situation.
News Source: QuasarZone
