Taming the Chaos in Your Business

Ever wondered how focusing on business processes can transform not just your business, but also your life? In this episode, I’m joined by Layla Pomper, CEO of ProcessDriven.co, a company that takes geeking out on business processes to a whole new level. Layla and her team offer deep insights on how to structure and implement processes in your business—everything you need to grow, scale, and avoid catastrophic failure.

Listen in as Layla shares her secrets for maintaining an email-free company culture, garnering team buy-in for new processes, and understanding why SOPs are crucial for both scaling businesses and established companies. She also reveals how she leverages automation bots and AI to streamline operations and offers advice on avoiding common mistakes in business processes.

You’ll learn:

• How Layla leverages bots for automation. (6:30)
• Whether to invest in an EA or turn to AI for low-hanging process fruit. (10:00)
• How Layla streamlines email clutter and maximizes effectiveness. (11:50)
• The processes in her business that she is most proud of. (15:10)
• The structure of her team. (21:35)
• How to create SOPs that actually get used. (23:05)
• The pleasant differences moving from Asana to ClickUp. (28:15)
• Layla’s favorite ClickUp automations. (33:25)
• The most common mistakes eCommerce owners make in their processes. (35:40)
• Advice for systematizing the hiring process. (39:50)
• What ProcessDriven.co does for businesses. (41:30)
• Lightning round with Layla. (43:50)

Subscribe: iTunes | Stitcher | Amazon

(With your host Andrew Youderian of eCommerceFuel.com and Layla Pomper of ProcessDriven.co)

What Was Mentioned

• Layla Pomper: Website
• Landbot
• Ply.io
• Jay Clouse
• Fulfil.io
• One Click Upsell – Increase Sales 15%+ with Pre-and Post-purchase Upsells. (On average, Shopify users increase sales 15% immediately after installing the app!)

Post by Andrew Youderian

Andrew is the founder of eCommerceFuel and has been building eCommerce businesses ever since gleefully leaving the corporate world in 2008.  Join him and 1,000+ vetted 7- and 8-figure store owners inside the eCommerceFuel Community.