DeVita Qcon Research Study
I’m speaking at Qcon SF this year and would appreciate your help! I'd like to better understand your experiences after incidents/outages, whether folks are blamed, and the impact of these experiences on you. Please Share this Survey with your colleagues as well!
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What is your title? *
What industry do you work in? *
How likely are you to be blamed for your involvement in incidents or outages at your workplace? *
Very unlikely
Very likely
How likely are you to blame yourself for incidents or outages at your workplace? *
Very unlikely
Very likely
Have you felt harmed, traumatized (use other words if these are not correct) after being involved in an incident/outage? Describe your experience, and how are you coping. *
Does your organization offer any form of support for 2nd victims? (e.g., psychological first aid, compassion, safe space to talk about what happened)
(2nd victims are the people involved in incidents and outages, even if their actions didn't necessarily contribute to the accident)
Are there any human factors, incident analysts, or accident investigation staff at your organization? What experiences have you had working with them? If you are working in this role, have you experienced harm or trauma from investigating incidents or outages? *
How can we reduce harm to those at the "sharp end" (frontline workers, engineers, operations staff, etc)? *
Are you considering leaving your job as a result of your experiences? *
What does blameless mean to you? *
What does accountability mean to you? *
Is there a conflict between blameless and accountable? Why or why not? *
Anything else you’d like to share?
If you would be interested in discussing your experiences in a 1:1 chat, please share your email address. (nothing you say will be attributed to you)
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