Cingular SIM card upgrade, stop!

I have a Cingular Samsung x427 phone (6 months old). Got a letter
yesterday with a replacement SIM card, "this critical upgrade should
be done ASAP" yada yada. So I took out the old card, put in the new,
called and they activated the new card.

BZZZZTTT!! Bad move. First, even though my phone was relatively new
it couldn't handle the new card and locked up, insisting on a SIM
password. After entering bad passwords 3 times it's supposed to let
Cingular generate a PUK number, but the card screwed up the phone so
they couldn't do that. And, since they had changed me to the new SIM
card in their office I couldn't go back to using the old card.

Bottom line, after 30 minutes or longer on the phone in the morning
trying to get this resolved, I then spent 45 minutes in a Cingular
store this evening with the result they're sending me a new phone that
can handle the new card.

This whole thing is FUBAR and someone's head will presumably roll at
Cingular. If you get this letter and new SIM card in the mail, I
recommend you take it to a Cingular store and let them verify your
phone will work with it.

JW> You probably could have just entered the default PIN for your
JW> phone (in the manual) and saved yourself a lot of grief...

No--they Cingular store guy spent a lot of time on the phone with tech
support, and they concluded the new SIM card damaged the phone so it
was demanding an unlock password that it would never accept. There
was no password that would satisfy the now screwed-up phone.

Interesting... I wonder if you were in an older market with an original
SIM and phone that were not on the USA-410 network. Cingular sent you a
USA-410 SIM to conform with their new single network designation, but
your phone was "SIM-locked" to the original network, and you PUK-ed it
up when it really wanted a network unlock code (that your local store
is unlikely to have).

This seems really odd given the number of SIM-locked phones out
there... you think Cingular would realize the potential problem and
entice you to get a new phone (and pop the new SIM in at that time).
I'll have to keep an eye out for this since I still have a USA-150 SIM.

tg.

tom> Interesting... I wonder if you were in an older market with
tom> an original SIM and phone that were not on the USA-410
tom> network.

My original SIM card was Pacific Bell, about 6 years old, and that's
probably why they sent the new card. But they clearly never bothered
to check what phone I had now, and if it would work with the new card.

Other screwups in the SIM card trade:

- they gave instructions in their letter on how to replace the SIM
card and activate the new one by calling a number, but never warned
about copying all your SIM-stored phone numbers to the phone so as not
to lose them.

- they haven't sent a new SIM card for my wife's phone which is
identical to mine (old SIM card). Not that we would use it now
anyway.

Heh. When T-Mobile did this, they shipped a GemStar SIM card backup device
so that the subscriber could transfer their phone directory.

Hmm, I have an old x426 Samsung phone (formerly AT&T, but unlocked to use my
Cingular SIM). I got the new sim card, and it works fine. My sim card was
about 4 or 5 years old (Cingular, not Pac Bell).

My family plan has 2 other users, and they didn't get the replacement sim.
Sounds like Cingular needs to get their act together.

--
Marty - public.forums (at) gmail (dot) com
"Those are my principles, and if you don't like them...
well, I have others." - Groucho Marx

PM> I do not know what will happens to me, I just I signup with
PM> Cingular, I got Motorola V557, just shipped to me, and
PM> expected to get it tromorroww, do you thing they shipped with
PM> new SIM card?.

Just to be sure, why not stop by a Cingular store with your phone and
new SIM card to make sure everything's fine.

Cingular has shipped my new replacement phone by 2-day UPS, but they
insist on a signature in person. Of course we're not home during the
day, so now after two days of trying to deliver to an empty house I
get to drive to the UPS place 15 miles away, but ONLY between 9:30 and
10:00 pm!

All this because I trusted their @*!& letter....

Andy Alexis

In <1134666146.5...@g14g2000cwa.googlegroups.com> on 15 Dec 2005

>...

What makes you think that?
--
Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

As you go through the activation process, it says "Do you agree to a
new contract", or something like that, and you have to say "yes"...

Andy

In <q0n8q1db5ecaqj9ad...@4ax.com> on Sat, 17 Dec 2005 10:43:19

Really? Just for a new SIM? Not in my experience.