The Durham Children’s Aid Society (Durham CAS) is committed to providing quality services to children, youth and families during this challenging time. 

As your feedback is important to us, we kindly ask that you take a few moments to share comments about your experience with us. 

Please be sure to include anything that you feel would help us to better help you. 

Thank you!

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* 1. Today, you are...

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* 2. How old are you?

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* 3. How long have you been receiving services from the Durham CAS?

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* 4. Please tell us how much you AGREE or DISAGREE with these statements

  Agree Neither agree nor disagree Disagree I don't know
My worker helped me develop a plan that keeps me and/or my child(ren) safe and healthy
My voice and the voice of my child(ren) have been included in the decision making process during the involvement of the Durham CAS.
My cultural background is (was) respected when planning for my children’s/family safety
I know whom to call if I have a complaint or feedback regarding the service I am receiving from the Durham CAS
Overall, I am satisfied with the service I am receiving from the Durham CAS

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* 5. How would you rate your level of satisfaction with the support provided by the Durham CAS to your family during the COVID-19 pandemic?

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* 6. Do you have any suggestions to improve your experience with the Durham CAS during the COVID-19 pandemic?

If you would like to speak with someone or provide additional information regarding the service you are receiving from the Durham CAS, please email feedback@durhamcas.ca or call Jodi Potts at 905-433-1551 x2288

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