Central Luzon State University Citizen's Charter Feedback Gform

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Central Luzon State University Citizen's Charter Feedback Gform_Series 2025

HELP US SERVE YOU BETTER!

This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

Age: *

Sex *

Male

Female

Region *

Office visited *

Front Line Services Availed *

Visitors Accommodation

Borrowing of Library Materials for Room Use

Referral Letter Request

Validation of ID card and Creation/Activation of Library Account

Borrowing of Books for Home Reading/Outside Photocopy

Returning of Library Materials

Document Delivery

Curbside Pick-up Service

Other:

Required

Position of the Service Provider *

Number of Transactions *

INSTRUCTIONS: Check mark (/) your answer to the Citizen’s Charter (CC) questions.

CC1 Which of the following best describes your awareness of a CC?

1. I know what a CC is and I saw this office’s CC.

2. I know what a CC is but I did NOT see this office’s CC.

3. I learned of the CC only when I saw this office’s CC.

4. I do not know what a CC is and I did NOT see one in this office’s CC. (Answer ‘N/A’ on CC2 and CC3)

Clear selection

CC2 If aware of CC (answered 1-3 in CC1), would you say that the CC on this office was…?

1. Easy to see

2. Somewhat easy to see

3. Difficult to see

4. Not visible at all

5. N/A

Clear selection

CC3 If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction?

1. Helped very much

2. Somewhat helped

3. Did not help

4. N/A

Other:

Clear selection

INSTRUCTIONS: For SQD 1-8, please CIRCLE the number that corresponds to your answer.

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

N/A Not Applicable

SQD1. I spent an acceptable amount of time to complete my transaction (Responsiveness)

SQD2. The office accurately informed and followed the transaction's requirements and steps (Reliabiity)

SQD3. My online transaction (including steps and payment was simple and convenient (Access and Facilities)

SQD4. I easily found information about my transaction from the office or its website (Communication)

SQD5. I paid an acceptable amount of fees for my transaction (Costs)

SQD6. I am confident my online transaction was secure (Integrity)

SQD7. The office's online support was available, or (if asked questions) online support was quick to respond (Assurance)

SQD8. I got what I needed from the government office (Outcome)