Giving refunds

[ihave2manycars]

Could someone humor me and explian why the ability to give a refund to a buyer has now become another unnecessary, complicated, multi step procedure? Sometimes when the eBay shipping calculator is on break, my buyers pay way to much for shipping, and just like so many other issues on this site, its easier and quicker to figure out a work around. So lets say I want to give my buyer a $10.00 refund on shipping. Before, it was enter in the total amount of the refund, (which would spread the refund over the whole order) hit send refund, and move on. But no, someone has to mess things up, and now instead of spreading the refund over x items, now I have to go and enter in a specific amount for individual items, and have to come up with the grand total of the $10.00.

Dont get me wrong, its your sandbox. But with SO many other issues that should be addressed, this ranked high on someones punch list? Again, any insight sure would be interesting.

[wastingtime101]

I just checked things out and I'm seeing the same thing you are. We can no longer enter an order-level refund and have the system prorate each item for us. We are now required to enter a specific dollar amount for each item. That's incredibly inefficient.

Can you get this feedback submitted please devon@ebay ? eBay is creating more time consuming work for sellers with (from the seller's end) an unnecessary change.

That said @ihave2manycars , not sure what you mean by eBay's shipping calculator being on vacation, but we can probably help you with that part of things. The shipping calculator is accurate with the exception of accounting for irregular packages (think round tubes) and a few other exceptions. As sellers we have the option of charging retail rates or carrier discounted online rates or a fixed percent off retail rates. We also have the option of setting up combined shipping rules. If something like that would be beneficial to your business and you need some assistance with shipping settings and preferences let us know.

[ihave2manycars]

In my listings, I have a price for shipping one item. If a buyer buys multiple items, its set up in my rules to add a certain amount for each additional item. Probably in the last 30 orders of multiple items purchased, I have had to go in a give refunds on 18 orders, as the ebay calculator did not figure it correctly. I actually dont mind, as many of the buyers are pleasantly surprised by the unexpected refund. But to have to now go in and give refunds, that total the amount I want to refund,  is, for lack of better wording, a pain. On a side note, I find that the majority of the refunds I give, originated with orders using the app, as compared to the desktop site.

[devon@ebay]

---

@wastingtime101 wrote:

I just checked things out and I'm seeing the same thing you are. We can no longer enter an order-level refund and have the system prorate each item for us. We are now required to enter a specific dollar amount for each item. That's incredibly inefficient.

Can you get this feedback submitted please devon@ebay ? eBay is creating more time consuming work for sellers with (from the seller's end) an unnecessary change.

That said @ihave2manycars , not sure what you mean by eBay's shipping calculator being on vacation, but we can probably help you with that part of things. The shipping calculator is accurate with the exception of accounting for irregular packages (think round tubes) and a few other exceptions. As sellers we have the option of charging retail rates or carrier discounted online rates or a fixed percent off retail rates. We also have the option of setting up combined shipping rules. If something like that would be beneficial to your business and you need some assistance with shipping settings and preferences let us know.

---

Hey @wastingtime101! I will be sure to have this sent over to the correct team. 

[12345jamesstamps]

I haven't given a refund for a few weeks on shipping. 

When I do a shipping refunds on 2+ items from same buyer...it has broken down a shipping refund for the 2+ items by just me entering one amount. Has this changed?

[ihave2manycars]

As of 2/15 yes. Now you have to assign a specific amount per item. eBay will no longer "spread" the refund amount across the items in the order.

[ihave2manycars]

I just wanted to say thanks as you not only saw what I saw, you too agreed that this was a bit awkward, and (obviously) you knew who to get this in front of to get looked at. It is appreciated!

[ihave2manycars]

To you as well...a sincere thanks for getting this addressed.

[krazzykats]

How does eBay address the location "right next to me" on the shipping calculator for a refund?

Does the location on a listing even matter for refunds?

[wastingtime101]

Thanks a lot devon@ebay . I noticed another issue with the feature as I am processing a partial refund right now. There was only 1 item in this order, but upon sending a partial refund I noticed the amount is prorated between item cost and shipping. Previously we could arrange it so the amount came off just the item cost.

[ihave2manycars]

Regarding location.....My zip code in my profile settings would be how the postage is calculated. I dont use the ebay shipping calculator, as my items ship for the same price USA wide, and each additional item has an additional shipping charge. ( set this up in my shipping rules)  So like this morning, buyer bought 3 items, and shipping should have been $7.28. Instead, and I dont know why, eBay charged him $17.64. Mind you this was on the same order, not the customer made 3 sepeerate purchases. So I owed them the refund of the overage. Instead of just issuing the refund for $10.36, I made two for $3 each and the third for $4.36. In the past, I would just send the reund for the $10.36, and the mystical magical ebay would spread that out ove the three items.

Location refunds.....I dont see why it would

[wastingtime101]

If you want to diagnose the combined shipping issue @ihave2manycars start a thread here and include the item numbers. We can help you figure out why it charged a rate different than you expected.

https://community.ebay.com/t5/Shipping/bd-p/shipping-returns-db

[wastingtime101]

Linking another discussion about this:

https://community.ebay.com/t5/Selling/The-new-Refund-The-Buyer-page-another-degradation/m-p/34317401...

[mr_lincoln]

@ihave2manycars , @krazzykats , @12345jamesstamps , @wastingtime101 

I started a thread on this too, I see this one is on the Technical issues page ... it's more of an example of poor programming in my view then a technical glitch or something.

Re: Sending partial refund: how to complicate a pr... - The eBay Community

[ihave2manycars]

Has anyone heard of any changes on this nightmare? Bueller?