To use your credit card
If you do not respond to the submission of your residence card, etc., or if the expiration date of your period of stay has passed, there may be restrictions on credit card usage. Thank you for your understanding and cooperation.
As part of our efforts to combat money laundering and terrorist financing, which are becoming increasingly complex and sophisticated, we ask customers who do not have Japanese nationality to submit a residence card or special permanent resident certificate, as well as change their status of residence and period of stay. (Expiration date) etc. will be confirmed on an ongoing basis.
We are asking those who submitted it at the time of application to submit it again this time.
please note
- Those who have obtained the status of permanent resident or special permanent resident are also requested to submit this form.
- If there are any deficiencies in the submitted content, we may send you the instructions again.
- If you have acquired Japanese nationality, please contact us using the contact information below.
How to submit
On the web
-
STEP 1
Log in to EPOS Net -
STEP 2
Take a photo of the document with your smartphone -
STEP 3
Send and register the image you took
FAQ
Can I use the card without submitting my residence card?
If you are unable to submit the document or if your period of stay as notified to EPOS Card expires, there may be restrictions on your use of your credit card. Therefore, if you have been informed of this by EPOS Card, please submit the document.
Do I need to submit it every time my residence card expires?
You will need to confirm your status of residence, period of stay (expiration date), etc. on the updated residence card, so please submit it each time your residence card expires.
For other inquiries that we often receive from customers, please contact us.
We have summarized them in our Frequently Asked Questions (FAQ). Please check it out.
Contact us by phone
EPOS Card Support Center
Toll free number 0120-63-0101 0120-63-0101
(10:00-18:30 *Closed from December 30th to January 3rd)