Contemp Fam Ther (2007) 29:187–190
DOI 10.1007/s10591-007-9046-y
BOOK REVIEW
Pauline Boss, Loss, Trauma, and Resilience: Therapeutic
Work with Ambiguous Loss
W. W. Norton & Co Inc, New York, 2006, 251 pp, Hardcover,
$27.50, ISBN 9780393704495
Sandra A. Rigazio-DiGilio Æ Jennifer A. Barnett
Published online: 20 July 2007
Springer Science+Business Media, LLC 2007
Persons are present to us less from the evidence of our senses than from the activity
of our imaginations.
Willard Waller (1938)
Since her early days of conducting family therapy sessions while studying under Carl
Whitaker in Wisconsin more than 30 years ago, Pauline Boss has provided clients and
clinicians with insights into a phenomenon of loss that defies closure. Identified as
Ambiguous Loss, she elaborated on this phenomenon in her first book, Ambiguous Loss:
Learning to Live with Unresolved Grief (1999). Boss expands on this theoretical framework in her most recent book, Loss, Trauma, and Resilience: Therapeutic Work with
Ambiguous Loss (2006), providing a careful exploration of the nuances behind her
Ambiguous Loss Model as well as descriptive insights regarding her own process of
becoming a therapist. This certainly may encourage students, practitioners, trainers,
supervisors, and researchers to explore their personal level of sensitivity to the variety of
loss experiences individuals and families may face over their life-span.
For clinicians at all stages of development, Boss offers core questions to promote
awareness of our competency and resiliency in treating the trauma associated with
ambiguous loss:
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•
•
•
Who is in your psychological family?
What ambiguous losses have you experienced?
What type: Physical? Psychological? Both?
What did it mean to you then? What does it mean now?
Reflection on these questions is critical for therapists, allowing them to become
increasingly aware of their own challenges with ambiguous loss and how these challenges
S. A. Rigazio-DiGilio (&) J. A. Barnett
Department of Human Development and Family Studies: Marriage and Family Therapy Program,
University of Connecticut, 348 Mansfield Road-Unit 2058, Storrs, CT 06269-2058, USA
e-mail: srdigilio@comcast.net
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may influence their therapeutic practice. This reflective process is also meant to be growth
producing. As Carlos Sluzki notes in his Foreword, Boss ‘‘encourages us, with kind hand
and wise words, to do the same [reflect on the core questions above] with our own
unavoidable ambiguous losses, helping us emerge from the journey with new clarities, new
strengths, and new joys’’ (p. xv).
Boss’s construct of the psychological family, as this relates to ambiguous loss, is
important and extends into the wider reaches of a person’s sense of belonging. Members of
our psychological family may include those who are with us physically but not able to
interact with us, such as family members experiencing dementia, brain injury, addiction,
depression, and other chronic illnesses. Members also may include those whose life-course
is not yet certain, such as soldiers missing in action or unidentified victims of natural or
human disasters. This expanded vision of family often has been neglected in favor of
focusing on family members present in therapy and then incorrectly assuming that clients
experiencing ambiguous loss need to move on:
Typically, therapists are trained to see the physical structure of relationships and to
think that if they are doing their job right, clients will get over their losses and
reattach relatively quickly to someone who is physically present. The myth is that
healthy people find closure.... When a loved one suddenly vanishes or is lost psychologically, a clinical approach for tolerating ambiguity rather than seeking closure
is essential. (pp. 33–34)
Boss emphasizes the importance of this concept, when she concludes Chapter One with the
words: ‘‘The first step... is understanding that there is a psychological family’’ (p. 34).
After the Introduction, Part I of the book provides three theoretical chapters, each
dedicated to the foundational assumptions of Boss’s model: (1) working with the psychological family from a contextual and multicultural perspective; (2) providing a therapeutic context that encourages clients dealing with trauma and loss to tell their stories, to
feel heard, and to be responded to empathically; and, (3) understanding and accessing the
potentials of resiliency and strength-based approaches to treatment and prevention interventions. Part I ends with a case study that demonstrates Boss’s therapeutic methods, with
careful attention given to translating these foundational assumptions into the actual
practice of therapy.
Building on the theoretical foundations in Part I, the second part of the book consists of
six chapters and an Epilogue. Chapters four through Nine each address one key therapeutic
goal that therapists should consider when working with clients experiencing distress related
to ambiguous loss. In these chapters, Boss offers clear and operationalized concepts that
can be: (1) empirically tested—both in practice and in clinical trials; (2) easily incorporated into clinical preparation programs and supervision; and, (3) applied directly to the
here and now of clinical practice. In this way, Boss provides the tools necessary for
clinicians at all stages of development to go into therapy with their ‘full self’ (i.e., to be
totally present in therapy and not only halfway there, thinking of what to say next,
answering the phone, etc.). In particular, Boss encourages this ‘full self’ stance when
working with those coping with ambiguous loss, as otherwise they may be re-traumatized
by their therapist’s actions and not return for future therapy sessions.
Chapters Four and Five focus on helping clients find meaning and temper mastery and
control, respectively. Boss writes,
When the preferred solution is impossible, the goal instead is to temper one’s need
for mastery. This means being able to accept an imperfect situation. It requires
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immense flexibility and the belief that one is choosing to accept and live with the
ambiguity rather than continuing to perceive oneself as being the helpless victim of
it. (p. 103)
Chapters Six and Seven provide therapists clearly articulated guidelines for how to conduct
treatment aimed at re-constructing identity and normalizing ambivalence. Building on the
work of Erikson, Blumstein, Wynne, Reiss, Imber-Black, Walsh, Attneave, Hardy,
McGoldrick, and others, Boss situates work across individual, couple, family, and community levels. Using a social constructionist approach that incorporates narrative, systemic, and dialectic methods, Boss demonstrates how to help clients acknowledge and
manage the tensions from ambivalence at a level that prevents traumatization by accepting
both negative and positive feelings associated with ambiguous loss.
Chapters Eight and Nine help clinicians navigate the revision of attachments with lost
family members and facilitate the surfacing of new hope in the face of their current
situation. Closure, in the sense that finality has arrived, is unrealistic in these situations, and
Boss conceptually and pragmatically guides therapists to help clients accept the paradox of
simultaneous absence and presence. Through this acceptance, clients are able to see
missing family members as active members of their psychological families and can find
new sources of hope for their futures.
The final chapter focuses on the personal work professionals need to consider in order to
treat and understand the many faces that ambiguous loss might take. The core questions
posed at the beginning of this review are explored and provide a vision of competent
therapists who are prepared to deal with the ambivalence and unanswered questions
associated with ambiguous loss experienced both by their clients and themselves. The
importance of such self-knowledge is captured by an exercise Boss borrowed from
Whitaker and enthusiastically shares with her students: ‘‘I get in the car and intentionally
get lost—and then enjoy the mystery of not knowing where we are.... the experience of not
knowing becomes associated with fun and is less fearsome when it later appears in real
life’’ (p. 205).
In a recent phone conversation, Boss shared that this exercise has become so integrated
into her family’s life that her grandchildren now specifically ask to experience such
journeys with her. Coming from ‘‘a background of high mastery,’’ it is remarkable that
Boss has challenged the very notion of mastery in a way that touches future generations.
‘‘It is about taking a risk, not following a predestined map,’’ says Boss. Admittedly,
‘‘...things don’t always go our way... what’s surprising is that you can let that go and face
the unknown; new and exciting things are around the corner,’’ encourages Boss (personal
communication, July 6, 2007).
Students reading this book will necessarily begin to explore their own comfort level in
ambiguous territory. So much of being a student of marriage and family therapy involves
looking for answers, for a way to conduct therapy. Boss acknowledged this and offers a
reprieve, assuring that the clinician’s own comfort level with ambiguity, or being between
two places (i.e., knowing and not knowing), is important. Clients are acutely aware,
explained Boss: ‘‘I think they sense it, especially wounded, dying, and traumatized people... they’ll sense it if you’re a fake, if you’re pretending to know, but I think you have to
have some of your own life experiences’’. Boss acknowledges that no two persons’
experiences can exactly mirror each other, but that with careful sharing and listening,
commonalities can be found. The territory between our experiences and those of our clients
is often ambiguous and should be explored openly as part of the therapeutic encounter. You
can only take your clients as far as you are willing to go. A comprehensive MFT training
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program should include room for students to explore their own comfort level with ambiguity about their role, their work, and their own unresolved areas of grief and loss.
Students, clinicians, trainers, supervisors, and researchers at all stages of practice will
benefit from Boss’s knowledge of this difficult reality of life and the sensitive and comprehensive recommendations she makes for treatment and community support. All of us
can gain deeper insight into our own professional domains by increasing our comfort with
ambiguity and assuming a ‘‘not knowing’’ stance. Boss encourages this in the final section
of her book when she discusses the self of the therapist. We are grateful to Boss for such a
safe and important journey into our own issues with ambiguous loss and we are better
professionals for having done so.
In the second reviewer’s personal communication with Boss, Pauline mentioned that she
is currently exploring some new territory herself: mindfulness, and, in particular, a mindbody connection. When Jennifer asked for a definition of mindfulness, Pauline simply
replied ‘‘I am not sure just yet.’’ This made Jennifer smile, as she recognized that the
message assumed both a collaborative stance—engaging a member of the future generation
in her quest—and an acknowledgement that the journey of life-long learning is predicated
on the belief that one will always have the privilege of learning from one’s own experiences as well as from one’s exchanges with others.
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