Mantra RD Service

Despite pressurising on purchasing of new L1 device, and replacing the old one, company should develop softwares to upgrade the safety of devices,like security updates comes in mobile phones. frequently upgrading devices (purchasing new one) doesn't make us feel trust worthy towards the company and it's devices. kindly consider this request if possible, so that more trust can be developed for a long time period. Thank you.

Dear RDService Support Team, I am writing to report a persistent issue I am facing while using your RDService app. Despite updating the app to the latest version from the Play Store, I am still encountering the error message "This is root handset. RDService will not be work on this handset." I want to clarify that my device is not rooted. I have tried all the troubleshooting steps suggested, including restarting the device, still getting the above error.

The app works good but the documentation on the website is old-unpdated. I wanted to change environment from prod to pre-prod and couldn't do so no matter what. On the website it said, to change environment for your device mail us. Meanwhile there is a way to do that directly from the application (I won't reveal). Both for app and desktop version. Also, they must include certain help related (what might be happening) document. That doing this might solve that. Had to refer YouTube.