June 26, 2007 9:46 AM PDT

EarthLink gets a new CEO

Internet service provider EarthLink named a new president and chief executive Monday.

Rolla Huff, 50, succeeds former CEO Garry Betty, who died in January from complications with cancer. Betty was 49. Michael Lunsford has been interim CEO, and he will continue to serve on the company's executive team, Earthlink officials said.

Huff takes the top job at EarthLink as the company comes under pressure in its municipal Wi-Fi business and for its huge investment in mobile virtual network operator Helio.

Rolla P. Huff Rolla P. Huff

EarthLink said in April that it would cut spending for expanding municipal Wi-Fi and instead refocus its strategy to build out networks in cities where it already has contracts. The ISP has won Wi-Fi contracts in 13 cities, including San Francisco, Philadelphia and Anaheim, Calif. Executives said the company would consider taking on new contracts only in larger cities such as Chicago or Los Angeles, where, presumably, the chances of turning a profit are higher.

EarthLink's decision to scale back expansion of its muni Wi-Fi projects came just as the company announced a loss of about $30 million, mostly from costs associated with its investment in the cell phone company Helio.

EarthLink jointly owns Helio with SK Telecom of South Korea. Each company has already committed to invest $220 million in the company. And EarthLink said it might spend another $50 million on the joint venture.

Huff, who has been known to cut loose unprofitable businesses, could be just what EarthLink needs as it tries to control costs and expand its business.

"Rolla is a proven leader who has delivered results for customers, employees and shareholders over two decades," Sky Dayton, founder of EarthLink and CEO of Helio, said in a statement. "I think he is the perfect CEO to have at the helm during this very important time in EarthLink's history."

From 1999 to 2006, Huff served as the chairman and chief executive of Mpower Communications, which offers voice and data services to business and consumer markets. He also served as president and chief operating officer, and earlier as chief financial officer, of Frontier, until its acquisition in 1999 by Qwest Communications International. Huff has also worked for a number of other communications companies and at one point served as chief financial officer of AT&T Wireless.

Huff also said he has purchased 100,000 shares of EarthLink stock at a cost of roughly $750,000 to show his confidence in and support of the company.

"EarthLink is one of the Internet's great brands, with millions of loyal subscribers, more than a billion dollars in annual customer revenue, a core business that generates substantial free cash flow, a strong balance sheet, and a great team of people dedicated to superior customer service," he said in a statement. "I believe EarthLink has the elements to create substantial shareholder value."

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Earthlink's CEO
by classycat March 26, 2008 2:01 PM PDT
I wonder why it is so hard to find a contact email for the CEO's of companies.

I have been using Earthlink for my internet connection,etc., for several years.

I would like to be able to suggest that these companies consider the vision impaired/blind.

If I have a tech problem, or even just need an answer to a question, it's like trying to get in to see the President!!

And don't even let me start with the "AUTOMATED CALLING TECHNOLOGY" of today - it's enough to make a saint cuss!!!!
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by Mallak44 June 19, 2008 3:42 PM PDT
I've been without DSL for 4 days. All I get is the usual "Be assured it will be fixed" from Kevin and Kennedy (who knew these were really Indian names-like from India?). I tried cancelling my account, and wqas hund up on...if ayone at Earthlink needs copies of the chat rooms dialogs, my technical Ticket number which is still open with no answers 1232731 (the old one 1222218 was opened for the wrong account number and nothing was done there either), or any more feedback, please email me back. I also sent emails to ceo@earthlink.net but Rolla is not responding either. So I have no DSL, I cannot cancel my account (remember Marco in India hung up on me) and I cannot reach anyone in Atlanta where the HQ is and by pure coincidence is where I live, much less the CEO himself...oooh, did I forget o say I'm still paying for this... EARTHLINK = 2 thumbs down, worse than AT&T and Comcast put together. And to think that I've been there for 5 years and left Bellosuth for them...what was I thinking?
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by Donrmcm June 28, 2008 9:09 AM PDT
Earth Finks is the absolute worst company I have ever encountered. They'll go out of business within 2 years. I was supposed to switch to them from AT&T but their technician stupidly called them to cancel my number. Since that time, I have not been able to get a dial tone in my house. I told the person I was working with after two weeks of no phone that I was cancellng the order. But Earth Fink took out $97.22 and won't give it back. I emailed their billing department over and over about the mistake, supplied emails showing I never got a dial tone .... and those morons don't answer. So now I have to fill out a form for Consumer Affairs to get my money back. What a sorry ass company this is. Don't sign up with them for nothing, not even for free. They are scammers.
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