Professional Documents
Culture Documents
The Journal of the Distance Education Association of Southern Africa (DEASA) and Southern African
Development Community-Centre for Distance Education (SADC-CDE)
Editor-in-Chief
Dr T. J. Nhundu
Botswana College of Distance and Open Learning (BOCODOL)
Editorial Board
Dr. D. H. Mohapi, University of Lesotho
Dr. J. B. Mutangira, University of Swaziland
Mr. V. Muyatwa, Directorate of Open and Distance Education, Zambia
Mr. A. Franque, Insituto Nacional de Educacao a Distancia (INED) Mozambique
Dr. G. Gatsha, Southern African Development Community-Centre for Distance Education (SADC-
CDE)
Editorial Correspondence
All articles for the journal should be addressed to Godson Gatsha, SADC-CDE, Botswana College of
Distance and Open Learning, P. Bag BO 187, Gaborone, Botswana. Tel: 00267 3180094 Fax: 00267
3191089 cell: 00267 72163697 E-mail; ggatsha@bocodol.ac.bw
Subscription information
The DEASA/SADC-CDE International Journal of Open and Distance Learning is published annually.
Subscribers will be sent copies by air mail. The annual subscriptions are as follows:
Southern Africa Pula 120/US$ 25
The rest of the World US$ 35
Copyright
© DEASA/SADC-CDE. It is a condition of publication in this journal that authors vest copyright in the
DEASA/SADC-CDE. However, authors are free to use their material elsewhere after the publication
without seeking permission provided they acknowledge the copy-right holder as the first publisher.
The authors of journal articles are responsible for copyright clearance for any part of the contents of
their articles. The opinion expressed in the journal articles are those of the authors and do not reflect
the objects or opinion of DEASA/SADC-CDE.
CONTENTS
Editorial..................................................................................................................................3
Mega-Schools and Technology: Lifelong Learning Systems for the 21st Century
J. S. Daniel and F. Ferreira.........................................................................................4
New Media and Technology, Lifelong Learning and Distance Education: Charting Symbiosis
towards Educational Access and Equity
S. Panda ..................................................................................................................12
Face-to-face Tutoring in Open and Distance Learning - The Nigerian Situation
A. Ogunsola..............................................................................................................20
Trends in Distance Education Research in Southern Africa
S. Tichapondwa Modesto........................................................................................ 30
Challenges faced by Distance Education Learners: A case study of Kyambogo University,
Uganda
R. Chireshe, D. Okot & A. Otto.................................................................................46
Engaging Action Research in Post-Literacy (PL) Materials’ Development: The Case of the
National University of Lesotho-Institute of Extra-Mural Studies
M. Mofana-Semeko..................................................................................................55
A Survey of Students’ Perception on Distance Learning Support - Implications for Qualitative
Planning of Distance Education in Nigeria
A. Olatoun Abiodun...................................................................................................70
A Survey of Students’ Perception on Distance Learning Support - Implications for
Qualitative Planning of Distance Education in Nigeria
Editorial
The inaugural issue of the DEASA-SADC CDE International Journal of Open and Distance
Learning (IJODL) came out hardly three years ago, in September 2007, under sponsorship
of the Southern Africa Development Community Centre for Distance Education (SADC
CDE). This was a momentous occasion for ten countries that collaboratively came under the
leadership of the Distance Education Association of Southern Africa (DEASA) to launch a
regional mouthpiece for ODL research in Southern Africa.
While the formation of IJODL was initially motivated by a desire to provide DEASA members
with a platform for disseminating and sharing information on a plethora of distance education
developments sweeping across the region, it soon became evident from the interest shown
by researchers from outside the region that IJODL would transform into an international
journal faster than the Editorial Board had been planned. There is no doubt that the growing
international interest in IJODL is attributable to the editorial policy that seeks to establish a
scholarly publication of repute, which has a strong preference for original research-based
articles of high quality. The current editorial policy requires the IJODL to undertake
continuous self-evaluation to ensure that it publishes papers of the highest quality.
In the previous issue improvements in the quality of papers were acknowledged and
associated with a thorough reviewer selection procedure and enhanced rigour in the blind
review process used by the IJODL. However, what is most noteworthy in the current issue is
the diversity of contributors. This issue of the IJODL contains contributions from Southern
Africa, East Africa, West Africa, Asia and North America. This is the first time, but certainly
not the last, where the IJODL has contributors from across three continents. While the
IJODL will continue to encourage international contributors to bring balance and provide
international perspectives, the journal would remain faithful to its founding principles and
continue to serve as the foremost platform for ODL researchers in Southern Africa. The
IJODL is also considering the possibility of thematic publications under Special Issues, which
provide opportunities for thorough and sustained treatment of selected topics.
The current issue of the IJODL contains seven research articles that cover a wide range of
open and distance learning subjects, including learner support, materials development and
use of technology in distance learning. Unlike previous issues, contributions in the current
issue have utilised a richer variety of research methodologies, including case studies,
surveys and meta-analyses.
T.J. Nhundu PhD
Editor-in-Chief
J. S. Daniel & F. Ferreira
The alternative open schools can claim considerable success. NIOS is not only drawing
many school-age youth into its alternative route (74% of its secondary students are aged 15
to 20) but also has achieved parity of enrolment between male and female students in its
vocational courses. To the extent that these young women see a greater sense and purpose
in education that promises economic independence and a better life, NIOS is acting as an
important agent of social change.
Integrative open schools
Integrative open schools are placed at the heart of the whole school system in order to
improve and strengthen the quality and reach of that system, to be a source of innovation,
and to act as a catalyst for reform.
For most educational authorities the pressing issue is to make the conventional system more
effective and improve its quality. How can open schooling help? UNESCO conducted a
thorough review of what makes for effectiveness and quality in schooling (UNESCO, 2004).
From this we can construct a list of desirable features that could be obtained more readily by
having an open school as a resource for the whole school system:
• good learning materials
• focus on the curriculum
• regular, reliable, and timely assessment of learning
• pedagogical materials for teachers
• an inclusive learning environment with special attention to AIDS orphans, children
with disabilities, those living in conflict zones, those obliged to work and those
disadvantaged by gender, race and ethnicity, culture and language, religion, social
status and migration
• relevant content
• teaching of reading and writing
• structured teaching: direct instruction, guided practice and independent learning
• appropriate language of instruction
• larger classes if accompanied by better inputs (assistants, materials, etc.).
Having a source of good learning and assessment materials is an important foundation of
effectiveness and quality. Open schools, as well as addressing the issues of inclusiveness at
the national level, can be a prime source of good learning materials focused on the
curriculum. Learning materials can be produced and shared in a very modern way as open
educational resources and, more generally open schools can be a leaven for the entire
school system.
The collaborative creation of learning materials
Open schools have to produce learning materials, usually in a variety of formats. These
materials have always been useful to the conventional schools, which often have neither the
money to buy materials nor the critical mass of teacher time and expertise to develop
materials of quality themselves. Two developments have made the learning materials
produced by open schools potentially even more useful to the wider school system.
First, most learning materials are now developed in digital formats, even though they may
eventually reach students in the form of printed materials. Holding materials electronically
has three advantages: they are easy to move around; they can readily be adapted and
revised; and they can be converted to eLearning formats when online learning becomes a
possibility.
Second, there is now a growing movement, inspired by the ideal that knowledge is the
common wealth of humankind, to create a global intellectual commons in which learning
materials are shared. This movement involves many thousands of teachers, at all levels,
creating open educational resources (OERs), which are learning materials in digital format
J. S. Daniel & F. Ferreira
could create an extremely valuable resource for their entire school systems.
Conclusion
We have shown that open schooling can add value to national school systems in many
ways. Some open schools are large, particularly those in developing countries, and we have
used the term mega-school to designate those with more than 10,000 students that
constitute a significant element of secondary provision.
Open schools can be embedded in national education systems in essentially three ways.
Complementary open schools offer the same curriculum as regular schools in order to
prepare pupils, who may have difficulty accessing those schools, to prepare for the same
examinations. Alternative open schools usually serve a somewhat older clientele and design
their own curricula and certification with more emphasis on vocational education and life
skills. An integrative open school not only has its own student body but also strengthens the
entire school system. It can do this by acting as a source of quality learning and assessment
materials and a mechanism for introducing innovations, such as computing.
References
Abrami, P.C., Bernard, R.M., Borokhovski, E., Wade, A., Surkes, M., Tamim, R., & Zhang, D.
A. (2008). Instructional interventions affecting critical thinking skills and dispositions:
A stage one meta-analysis. Review of Educational Research, 78(4): 1102-1134.
Abrioux, D. & Ferreira, F. (Eds.) (2009) Open Schooling, Vancouver: Commonwealth of
Learning.
Bernard, R.M., Abrami, P.C., Borokhovski, E., Wade, C.A., Tamim, R., Surkes, M.A., &
Bethel, E.C. (2009). A meta-analysis of three types of interaction treatments in
distance education. Manuscript in press, Review of Educational Research.
Daniel, J.S. (1996). Mega-universities and Knowledge Media: Technology Strategies for
Higher Education, London: Kogan Page
Daniel, J S. (2009). Mega-Schools, Teachers and Technology: Achieving Education for All,
Routledge, to be published
Figuerdo, V. & Anzalone, S. (2003). Alternative Models for Secondary Education in
Developing Countries: Rationale and Realities, American Institutes for Research
Phillips, S. (2006). Exploring the Potential of Open Schooling, Connections Vancouver,
Commonwealth of Learning, 11(1): 8-10
Rumble, G. & Koul, B. N. (2007). Open Schooling for Secondary and Higher Secondary
Education: Costs and Effectiveness in India and Namibia, Vancouver,
Commonwealth of Learning. Available at:
http://www.col.org/resources/publications/consultancies/Pages/2007-07-
openSchl.aspx [Accessed: 5 May 2009]
Schrock, J. R. (2009). US: Problems Teaching Science Online, University World News,
June, Issue 0079 Available at: http://www.universityworldnews.com/article.php?
story=20090604191432435 [Accessed 9 June 2009]
UNESCO. (2004). Education for All: The Quality Imperative. EFA Global Monitoring Report,
UNESCO Publishing: Paris
S. Panda
Abstract
This paper draws on the current tremendous developments in new media
and technology, especially the web-based social technologies and their
promises towards an egalitarian, just and equitable information society.
The potentialities of the new social technologies, including open software
and open education resources, are examined and the possibilities are
established. The contributions are examined against the theories and
debates concerning information society and digital divide vis-a-vis the
established paradigm of diffusion of technology innovations.
This is followed by a general discussion on the foundations and dynamics
of lifelong learning and distance education - both as emerging and
nascent domains of human development and social action. The genesis
of lifelong learning is located and examined in the context of technology-
enabled distance education, and with passing reference to large mega
open universities such as IGNOU. Some of the myths concerning social
technologies and open social software vis-a-vis lifelong distance learning
and contextualization of constructivist learning are examined with a view
to highlight the potentiality and desirability of new social technologies, the
ethical and social non-neutralization of technology, the need for cohesive
policy on social shaping of technology, and the imperative towards forging
a symbiosis between technology, lifelong distance learning, and access
and equity in the context of adult education.
Developments in the New Media and Technology
During the past century, and especially during the past few decades, there have
been significant developments in media and technology. The new media, especially
social technologies, have emerged towards faster communication, more
communication, engaging communication, open communication, and communication
for an equal and just society. Within education technology developments have come
a long way from traditional audio-visuals and subsequent one-way broadcasting to
the present form of interactive, collaborative and open technologies. In the process,
there has been convergence of three independent technological developments -
broadcasting, telecommunications, and computing - within the web technology like
Web 2.0. In addition, a one-window solution is now provided through convergence of
digital broadcasting, mobile phones and personal computers/laptops. The web
(www), created by Sir Tim Berners-Lee and Robert Caillaian (in 1989) has led to
'semantic web'/Web 2.0 and novel approaches to social networking, an extension of
Web 2.0 over Web 1.0 through open software and social technologies (Figure 1,
O'Reilly, 2005).
Web 1.0 Web 2.0
1 This paper was presented at the 18th AMIC (Singapore) Conference on 'Media Democracy and
Governance: Emerging Paradigms in Digital Age', July 13-16, 2009, Le Meridien Hotel, New Delhi.
S. Panda
Figure 4: Social software tools and cultural emphasis (Stuckey and Arkell, 2006. Quoted in Evans, 2007)
In the past decades, in terms of technology adoption, diffusion of innovation (Rogers,
1995) has been the catalytic strategy to successfully disseminate the technological
innovation (of late, especially the Internet) and achieve its all promising benefits in
the socio-economic life of the community. The innovators and early adopters could
gradually convince the laggards and late majority to assimilate the technology
innovation. Therefore, even if technological access is available, it may not lead to
wider use. According to Rogers' (1995) explanation of the nature of innovation,
decision-making process, characteristics of individuals in the community,
consequences for individuals and communication channels for adoption of innovation
are critical for successful diffusion of innovation. This is akin to a social system of
'information society', and, within this framework, the question is still debated: Will
technology innovations like Internet really get diffused for adoption and application in
a community of practice (CoP)? This points to the fundamental issues of the nature
of the present society and the way technologies need to be harnessed for individual
and social benefits.
Some would argue for coming up of an information or learning age (DFEE, 1998),
and a post-industrial information society promising rapid dissemination of information
so essential for productivity and production, and a better life. While Beeson (2003)
argues that submersion in a global information culture should be resisted, Black’s
(2003) vision of the information society is of one that is built on the 'shifting sands of
disquieting social change' (p.20) of the present times; hence, information cannot
simply be reduced to bits of disaggregated data; instead, information should be
treated as a process rather than an item, and as action rather than a thing. Further,
the debates on the contribution of technological developments to socio-economic
changes have been varied and at times contradictory. The argument by Giddens
(1999) of ICT driving globalisation within broader socio-economic changes
notwithstanding, Castells (1998) instead proposes a 'networked society' in which the
technological developments and/or global communication networks drive
contemporary economic changes and social structures. As against the traditional
Informal
'industrial capitalism', the contemporary 'informational capitalism' connects all to the
global networks of information. In the newly defined production function, information
technology and the 'cultural capacity to use it' (Ibid. p161) are extremely essential.
The informational society, however, has created a divide between the self-
programmable labour (those who can innovate with it) and the generic labour (those
Emerg
who can receive it and execute it) - the latter could easily be displaced by an
automated machine. This leads to informational capitalism and social exclusion. Bottom
While it may be essential to engage in ICTs in education and training, it may so
happen that the individual choices so critical in social cohesion and progress become norms
S. Panda
Each one needs to be provided with constant educational and training throughout the
life span in formal, non-formal and informal ways; open distance education is at the
forefront of the provision towards this access. In the context of technology-enabled
lifelong distance learning, access to technology is crucial. The current technological
wired broadband access in developing countries seems to have become vogue; one
talks about access to wireless/WiFi and to instrumentalities for any time any place
access. While access to technology has been a question in the developing world, the
question that follows is the level of ability to access and use the technology. The
open source social technologies are no exceptions. Legitimate peripheral
participation assumes considerable significance here in respect of the level of
discourse that the learners are able to be engaged with in a community of practice.
While access still remains an issue, the concomitant challenge is equity. If one does
an analysis of patterns in a learning community/community of practice, we may find
wide variations in the level of cognition and discourse among individual members.
From a social constructivist perspective, this needs to be seriously addressed to
facilitate individual construction and social negotiation of meaning in an online
community of practice. For successful and sustainable lifelong distance learning this
continuous facilitation is foundation to quality discourse and quality learning. This
also involves addressing individual identity, power, language and culture, and
enhancement of individual self-efficacy (Gunawardena et al, 2009). Hybrid identities
are shaped through the net-facilitated cultural flows, and the authors would suggest
'ideoculture' as the functional definition of Web 2.0 culture. Based on their research,
Gunawardena et al (2009) formulated a spiralling socially mediated metacognition as
a community of practice within an open source (Wiki) online environment: context →
discourse → action → reflection → reorganisation → socially mediated
metacognition, which could form the basis of organising discourse within social
technology-based lifelong learning.
Mentoring is crucial to such a formulation. The quality of learning needs to be
facilitated through further facilitation of the relationship between individual learners
with variously defined other learners in the group; and technology needs to be
geared to properly facilitate this. Writing a recent critical article in regard to network
organisations, Dutton (2008) underscored the importance of facilitation through
sharing, contributing, and co-creating within the network (in that order of increasing
quality), and concludes from research "that 'managing the wisdom of network
individuals' is more significant than the notion of the wisdom of crowds" (p.212).
Some of the issues raised that are of crucial importance to digital networks include a)
who captures the benefits, b) wisdom of crowds and collaborative problem-solving, c)
differences and commonalities of networks and their social, organisational and
technical underpinnings, d) forms of collaboration and e) balance of power, influence
and authority. While there is a need for facilitating enabling culture in an organisation
or institution to support individually-driven initiatives in technology-enabled
environment, both the form and content of the network patterns need to be studied
and enriched.
Further, alongside studying the structural constraints to individual or community
access to networked learning, critical to access and equity is to examine why people
participate in networked learning and to facilitate and enrich the participation. How
can the networks be individually geared within existing social norms? How to cater
for individual choices in a networked community within the normative social
expectations? Besides a host of myths/concerns (Panda, 2008), many such
questions need to be addressed for qualitative symbiosis of technology and lifelong
distance learning toward access and equity.
References
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Dawson, R. (2009). Web 2.0 and the Enterprise. Advanced Human Technologies.
S. Panda
Downes, S. (2006) Learning networks and connective knowledge. Retrieved July 11,
2009 from http://it.coe.uga.edu.
Dutton, W.H. (2008). The wisdom of collaborative network organisations: capturing
the value of networked individuals. Prometheus, 26(3): 211-230.
Edwards, R. (2006). Beyond the moorland? Contextualising lifelong learning. Studies
in the Education of Adults, 38(1): 25-26.
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conference, July 5-7, University of Sussex.
Engestrom, Y., Miettinen, R. & Funamaki, R.L. (eds.) (1999). Perspectives on Activity
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Evans, V. (2007). Networks, Connections and Community: Learning with Social
Software. Commonwealth of Australia, and Australian Flexible Learning
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Giddens, A. (1999). Runaway World: How Globalisation is Reshaping Our Worlds.
Cambridge: Profile Books.
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media literacy. Future Lab (www.futurelab.org.uk).
Gunawardena, C. N. et al (2009) A theoretical framework for building online
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Evolution of communication. A White Paper for the New Media Consortium.
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September- October, 67-75.
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Next Generation of Software. Retrieved July 11, 2009, from
http://www.oreilly.net.com
Panda, S. (2009). The world wide web and lifelong learning. In Peter Jarvis (ed.) The
Routledge International Handbook of Lifelong Learning (pp.249-258).
London/New York: Routledge.
Panda, S. (2008). Technology, distance education and lifelong learning: a discourse.
Professor G. Ram Reddy Memorial Lecture, delivered at the 14th Conference of
Indian Distance Education Association, Gauhati University, Gauhati,
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S. Panda
There are several problems that face students studying through open and distance
learning. In contrast to students studying full-time on campus, distance learners have
very little access to and support from tutors and fellow students (Fredda, 2000). They
study mainly in isolation and have limited access to resources such as libraries,
appropriate study facilities and information communication technology. Some of
these students also differ from full-time students in the sense that they are part-time
adult students who have additional commitments of work, family and community
involvement. Studying is therefore often second, if not third, priority for the majority of
distance learners.
Studying through open and distance learning also means learning mainly through the
printed media. However, as in any form of educational endeavour, dialogue in
distance learning is essential to supplement the study guides. The objectives of
dialogue through face to face contact with distance learners include stimulating and
motivating students, helping students overcome academic difficulties and problems
of studying through ODL. The face-to-face tutor is expected to play a vital role in the
dialogue that should facilitate active learning. The purpose of this study was,
therefore, to examine the effectiveness of face-to-face tutoring in the National Open
University of Nigeria (NOUN). This was done with a view to enhance quality learning
in ODL. To ensure a successful investigation, one main research question was asked
and three hypotheses were formulated.
Research Question
1. What are perceptions of students on the effectiveness of face-to-face tutoring
in National Open University of Nigeria?
Hypotheses
1. There is no significant difference in the perceptions of male and female
students on the effectiveness of face-to-face tutoring at NOUN.
2. There is no significant difference in the perceptions of young and old students
on the effectiveness of face-to-face tutoring at NOUN.
3. Location of a study centre has no significant difference on the students’
perceptions of the effectiveness of face-to-face tutoring at NOUN.
Research Methodology
Design
A survey research design was adopted in the study.
Population
The population of the study was made up of all the students in all the study centres of
the National Open University of Nigeria in the six geo-political zones of the country.
Sample and Sampling Technique
Out of the six zones, four zones were randomly selected for the study. This
represents 67% of the population. This percentage is considered adequate for the
study. From each of the four zones, one state was subsequently randomly selected
to represent each zone. Fifty (50) respondents were also randomly selected in each
study centre, making a total of four study centres and two hundred (200) respondents
in the four centres.
Research Instrument
A questionnaire purposely designed for the study and structured interview were the
main instruments used for data collection. A twelve-item questionnaire titled Face to
Face Tutoring Questionnaire (FFTQ) was used to generate data. The instrument was
made up of two sections. Section A sought information about the demographic data
of the respondents while section B elicited information on students’ perceptions of the
A. Ogunsola
sessions
Face-to-face tutoring provides opportunities for
11. 176 88.0 24 12.0
small group interaction
Face-to-face tutoring helps tutors to provide a
12. brief summary of what has been learnt towards 146 73.0 54 27.0
the conclusion of the tutorial
The data in table 1 show that about 67% (134) respondents agreed that face-to-face
tutoring demonstrates understanding for students’ particular problems due to the
distance education mode, while 89.5% (179) respondents affirmed that face-to-face
tutoring provides guidelines on how to use study guides effectively and optimally. On
the other hand, 86.5% (173) agreed that face-to-face tutoring provides information
regarding writing of assignments, while 69.5% (139 students) were of the opinion that
face-to-face tutoring encourages students to take notes during tutorials. Moreover,
only 53% of the 200 respondents believed that face-to-face tutoring focuses students’
attention on the process of independent thinking and critical reflection, while 79% of
the sample was of the opinion that face-to-face tutoring utilizes students’ ideas and
experiences to facilitate their deeper understanding of and ability to apply knowledge.
Sixty (60% or 120 of the respondents) affirmed that face-to-face tutoring provides
students the opportunity to share experiences and to compare notes on successes
and challenges they encounter in distance learning, while 87% (174 students) agreed
that face-to-face tutoring fosters deeper understanding of subject matter through
contextualizing and identifying intra-relationships. On the regularity of tutors, 89% of
the sample affirmed that the face-to-face tutors are regular for tutorials while 79% of
the respondents attested to the punctuality of their tutors. Furthermore, 88% of the
200 students were of the opinion that face-to-face tutoring provides opportunities for
small group interaction with 73% of the respondents affirming that face-to-face
tutoring helps tutors to provide a brief summary of what has been learnt towards the
conclusion of the tutorial.
Testing of Hypotheses
Ho 1: There is no significant difference in the perception of male and female students
on the effectiveness of face to face tutoring at NOUN.
The result obtained from the analysis in testing hypothesis one is shown in table 2.
Table 2: Two-Way ANOVA Result of Ho 1
Mean Distribution of Opinions
On Face to Face Tutoring Sig.
Sex N F- value Remark
value
Effective Not Effective
Male 133 20.40 10.00
1.660 4.730 Not Sig.
Female 67 18.80 9.50
p > .05
The ANOVA results in table 2 show that the mean distribution of male students with
the opinion that face to face tutoring is effective was 20.40, while the mean value for
the male students with the opinion that face to face tutoring is not effective was
10.00. On the other hand, the mean value of the females’ opinions that face-to-face
tutoring is effective was 18.80. The F-value of 1.660 was obtained which was not
significant at the alpha level of 0.05. Therefore, the null hypothesis of no significant
difference in the perceptions of male and female students on the effectiveness of
face-to-face tutoring was accepted. However, the mean value of both male and
female students that believed that face-to-face tutoring is effective exceeded the
mean value of those with a contrary opinion.
Ho 2: There is no significant difference in the perception of young and old students
on the effectiveness of face to face tutoring at NOUN.
The result obtained from the two-way analysis of variance in testing hypothesis two is
A. Ogunsola
presented in table 3
Table 3: Two-Way ANOVA Result of Ho 2
Mean Distribution of Opinions on Face to
Face Tutoring F- Sig.
Age N Remark
value value
Effective Not Effective
Young
(21-30 82 18.80 9.70
years)
1.850 4.880 Not Sig.
Old
(31years& 118 20.40 8.70
above)
p > .05
Data in table 3 shows that the mean distribution of opinions of young students of
NOUN that face-to-face tutoring is effective was 18.80 while the corresponding mean
distribution for older students was 20.40. The F- value of 1.850 was obtained which
was not significant at the 0.05 level of significance. The null hypothesis of no
significant difference between the perceptions of young and old students was not
rejected.
Ho 3: Location of study centre has no significant difference on the students’
perception of the effectiveness of face-to-face tutoring at NOUN.
The result obtained from the two-way ANOVA in testing hypothesis three is shown in
table 4. The results in table 4 show that the range between the highest and lowest
mean scores for effectiveness of face-to-face tutoring was 2.5, indicating that
students’ perceptions were not too different. As indicated in table 4 below, the
highest mean of 20.5 on the effectiveness of face-to-face tutoring was obtained from
students of the Oyo study centre and the least mean value of 18.0 was from the
Rivers study centre.
Table 4: Two-Way ANOVA Result of Ho 3
Location/ Mean Distribution of Opinions on Face to
Face Tutoring F- Sig.
Study N Remark
value value
Centre Effective Not Effective
Bauchi 50 18.50 10.00
the study guide effectively and optimally; by providing information regarding writing of
assignments and utilizing students ideas and experiences to facilitate deeper
understanding, among other things. The findings of this study show that face-to-face
tutoring is actually achieving its purpose. The area of greatest area of agreement by
89.5% learners was that face-to-face tutoring provides guidelines on how to use the
study guide effectively and optimally, while the least area of agreement representing
53% learners was that face-to-face tutoring focuses students’ attention on the
process of independent thinking and critical reflection. However, there was overall
agreement by most learners that face-to-face tutoring is valuable to learners.
The analysis of the results also revealed that there is no significant difference in the
perception of both male and female students; young and old students and that the
location of the study centres do not have any significant difference in the perception
of the effectiveness of face to face tutoring. Furthermore, the mean distribution of the
students with the opinion that face to face tutoring is effective was higher than the
mean value of those that thought otherwise.
Conclusion
From the findings of this study, it can be concluded that students have a positive
opinion about the face to face tutoring and that it enhances learning.
Recommendations
Based on the findings of the study, the following recommendations are made:
Tutors and students should be encouraged to attend the tutorial classes
regularly so as to derive maximum benefits that face to face tutoring offers.
Students should form reading groups that could come together to study the
guide before and after the face to face classes so that grey areas can be
noted for discussion during the next face to face class.
Face to face tutoring time should be optimally spent since dialogue enhances
learning.
References
Adediran, S. (2008). NUC and Varsity Admission Crisis. Sunday Punch July 6, 17
(19,491).
Aleazi, O. (2006). National Open University as a Model of Excellence, Sun News
Dhanarajan, G. (2001). Combating Poverty through Adult Education, Paper
presented at the Silver Jubilee Celebration of the Institute of Distance and
Continuing Education. University of Guyana, March 5th
Egerton University (2004). African Council for Distance Education. Conference of
Vice Chancellors/Presidents
Fredda, J.V. (2000). Comparison of selected student outcomes for internet-and
campus-based instruction at the Wayne Huizenga Graduate School of
Business and Entrepreneurship (Report No. NSU-RP-R-00-14) Nova
Southeastern University Research and Planning, Fort Lauderdale, FL (ERIC
Document No.ED453743) Retrieved May 15, 2008 from EDRS Online
Gagne, M. & Shepherd, M. (2001). A comparison between a distance and a
traditional graduate accounting class, T.H.E. Journal, 28(9): 58-65
Gallagher, J.E., Dobrosielski-Vergona, K.A., Wingard, R.G. & Williams, T.M. (2005).
Web based vs. traditional classroom instruction in gerontology: A pilot study.
Journal of Dental Hygiene, 79 (3): 1-11
Glen, F. (2003). A Virtual University for Small States of the Commonwealth,
Vancouver: The Commonwealth for Learning
Hellman, J.A. (2003). The Riddle of Distance Education: Promises, problems and
A. Ogunsola
the extent to which rigorous research procedures and scholarship are reflected in DE
publications, especially journal articles.
Statement of the problem
A problem was perceived while reviewing a distance education journal article on
learning challenges faced by children of remote area dwellers of the Kalahari region.
For the first time I realised the dearth of published research in this area and, hence,
wondered whether there were other distance education research areas were under
researched, especially in Southern Africa. In reading the article I found it striking that
it described activities within a particular context, a case study of one remote area.
This caused me to wonder even further, not only about the areas of research
endeavour, but also about the types of research which scholars in the sub region
engage in. The article motivated me to widen my investigation, during which I
perceived a gap about the knowledge possessed by scholars relative to the status of
DE research in Southern Africa. It is noteworthy that DE is gradually, but steadily,
gaining legitimacy as a discipline in its own right (Keegan, 1990; Holmberg, 1996).
Elsewhere, scholars such as Mishra (1998) and Calvert (1995) have conducted
studies into methodological issues and priority areas for DE research. On the other
hand, the Horizon Report (2009) encourages research in dialogue about the potential
of collaborative learning and creative applications of emerging technologies.
However, comparable studies on the same subject in Southern Africa seem to be
scarce, hence the justification for the present investigation.
To address the problem, the following research questions were asked:
a. What is the structure of the research?
b. What are the priority areas of research?
c. What methodologies are evident?
d. How rigorous is the research?
Focus on the questions is expected to shed light on research trends as well as
suggest whether this is the sort of research that should be conducted and published
in order to advance the interests of DE as a discipline.
Published research in open and distance learning (ODL) is scarce in Southern Africa.
Progressio, the South African journal for open and distance learning practice, and the
newly launched (2007) DEASA-SADC CDE International Journal of Open and
Distance Learning are two instances of concrete research evidence. It is noteworthy
that since 2000 there has been increased interest in ODL issues in the region, and
the Distance Education Association for Southern Africa (DEASA) has continued to
organise annual conferences to promote research. Unfortunately, not all conference
papers result in publishable research papers. Most are concept papers that merely
give information about institutional practices. Such papers were not considered for
inclusion in the present study. Similarly, undergraduate and post-graduate research
studies that are not readily available for analysis were also not included in the study.
The focus of the present investigation is on 67 articles from the two afore-mentioned
peer reviewed Southern African based international journals. These articles were
published between 2000 and 2005 and 2007 and 2009 in Progressio and the
International Journal of Open and Distance Learning, respectively. However, this
paper acknowledges a limitation that arises from delimiting the scope of this
investigation to articles that appear in the two Southern African journals only and
excluding articles published by Southern African scholars in other international
journals, especially when such articles were a result of research conducted in
Southern Africa.
Theoretical grounding
In this section theoretical ideas drawn from relevant literature and pertaining to
distance education research are reflected upon, while criteria and ideas applied to
data are given specific explication in the methodology section.
S. Tichapondwa Modesto
One negative feature characteristic of all five types is foreknowledge of outcome, that
is, the researcher already knows the result before carrying out the study (Naidu,
2004). As an example, a topic like: “Problems faced by distance education learners
at X College”, is not likely to surprise the reader mainly because problems of that
nature might have already been researched into and are accessible in DE literature
without necessarily conducting research.
In some cases, an article can use multiple research methods, as when a case study
combines with descriptive study. In the analysis of data, only the primary method will
be recorded. In this case the study would be classified as a case study, and not a
descriptive study. Each study was classified under the categories proposed by Panda
(1992), and those for research methodology by Phipps and Merisotis (1999).
Data interpretation was both statistical and qualitative. Statistically, frequencies and
percentages were computed and conclusions drawn. Qualitatively, articles were
subjected to analysis for purposes of determining the rigour evident in the use of
each type of methodology. In particular, the positive and negative features of each
methodology were used as criteria for quality evaluation.
Limitations
The main limitation of the study was that only two journals constituted sources of
data for the 67 articles, while international journals which carried articles by Southern
African researchers were excluded. Compared to the database of 890 articles drawn
from four international journals in the study by Berge and Mrozowski (2004), the
number of articles in the present study is severely limited. Given that limitation it can,
however, be argued that the limitation is reflective of the infancy state of research in
the region, where the number of journals is limited and the frequency of publishing is
erratic. It is, nevertheless, progressive to start with what is available, though limited,
than to wait for a period of plenty whose advent cannot be predicted.
Closely linked with the above limitation is the one about applicability. In compliance
with the academic mode of thinking, research results are meant to be externally valid
and ipso facto transferable to comparative scenarios. If the database is limited, it
follows that this has a constraining effect on applicability. Notwithstanding this logic,
analysis of the articles in the current study has been conducted in depth. This is an
important mitigating factor because in-depth discussion of little material gives more
insight into comparable situations. Further, it is a defensible argument that effort has
to begin at some point, and that such a point is probably now when developments in
ODL are gathering momentum faster than during any decade since the 1950s.
Results
This section presents results in three parts. First are results on the priority areas of
distance education research, followed with statistical results on the methodology
types. The third section presents qualitative results based on interpretation of articles
against the positive and negative criteria characterizing each methodology.
The priority areas
Table 2 below reflects the findings on the areas of research priority already alluded
to, following Panda’s areas of research priority.
Table 2: Distribution of areas of research priority in the articles (N= 67)
No. of
Area Percentage
articles
1. Concept, growth and development 7 10.4
2. Curriculum/course planning and development 4 6.0
3. Instruction/teaching 11 16.4
4. Media and technology 10 15.0
5. Learners and learning 13 19.4
S. Tichapondwa Modesto
elucidated later, it is difficult to distinguish between these two methods. The results of
this study show that where a descriptive was the primary method, more often than
not, the case study method was used conjointly, and vice versa. However, a
disturbing pattern was the dearth of experimental studies. The well-known argument
in support of this trend is that experimental studies are most rigorous and scientific
and less applicable to social settings. When viewed that way, the results probably
show some inclination towards less rigorous research in DE studies conducted in
Southern Africa.
Qualitative analysis
In undertaking qualitative analysis of the distance education research conducted in
Southern Africa, this study considered the attribute of quality as excellence regarding
the way categories of research priority, methodology, and structure were handled in
the articles. As Cookson (2002:2) puts it, “excellence is the state of being good or
superior relative to certain standards”. For example, a study on interactive learning is
said to be of quality if the researcher shows a comparative perspective of the
research area and chooses the most appropriate methodology against the criteria of
reliable and valid data. In this regard, consideration was also given to innovativeness,
revelation of trends in the discipline, generation of new directions and knowledge in
the subject under investigation and the study’s contribution to existing knowledge. In
exploring quality, the key features of each methodology type presented in table 1
were used to analyse the quality of research articles.
Only 5 of the 27 descriptive studies reflected some of the positive criteria noted in
table 1. One of the articles “Towards facilitating a human rights culture at a distance”
(Progressio, 25(1) 2003), while dealing with the common theme of culture using a
survey approach, goes beyond mere description to collect valid contextual data and
contribute to how findings on human rights in distance education could be
generalized to comparable situations. Similarly, the topic: “Using the Internet to keep
track of new developments in distance education” (Progressio, 22(2) 2000),
describes a context in which the internet is used in the conduct of DE. In the process
the article manages to validate ways of managing learning. This represents an
innovative way that charts new directions for DE providers.
The article “Learning support in a severely underdeveloped context as experienced
by distance learners” (International Journal of Open and Distance Learning 1(1)
2007), uses attitude scales and interviews to collect data in the context of a San
community in the Kalahari. The description, though narrative, makes use of validated
tools and reflects innovativeness when dealing with the subject. To demonstrate the
effectiveness of this study, the Commonwealth Secretariat sponsored a conference
(15-20 February 2009) in Botswana to look at ways of reaching nomadic populations
in Africa. This was a follow-up to publication of the article and related circumstances.
Good descriptive studies should bring out evidence of what happens in the field and
meet reader expectations, otherwise “no one wants to read a description…if there is
nothing inherently creative or ambitious about the process” (Naidu, 2004:3).
However, a majority of studies that dealt with topics such as quality assurance, face-
to-face interaction, teaching management, and learning materials used interviews,
questionnaires and document analyses. While these are acceptable data collection
tools, what was most striking was that the instruments, especially questionnaires, did
not seem to have been carefully thought out or validated. On the other hand, a
majority of the studies told nothing new other than simply reporting or narrating
challenges faced by distance education learners. There was very little creativity, if
any, about the approaches to the studies, and apart from specifying what was
happening in a given situation, there was no attempt to go beyond by infusing what
Mishra (1998) has called cross-cultural insights. These seems to agree with Naidu’s
(2004:3) observations that there are more of bad than good studies and that “the bad
ones, and there are plenty of these, are boring, and they tell you nothing new.”
S. Tichapondwa Modesto
What the researcher thought was even more disturbing was the apparent possession
of foreknowledge of the research outcome. It appeared individual researchers knew,
for example, what the challenges were or what the benefits of face-to-face tutorials
were even before collecting data. In essence, this defeated the whole purpose of
conducting research. Commenting on this type of methodology, Minnis (1985)
observed that “most research remains overwhelmingly descriptive. The focus is
narrow, with emphasis on particular institutional problems”. Results from the present
study revealed that in the context of Southern Africa the situation is very similar.
On the other hand, studies that used case study methodology specified the context
as well as challenges in a given aspect of distance education within an institution and
then indentified institutional strategies used. This was followed by a defence of the
ways used to overcome the challenges. Three out of 26 articles that were singled out
as being most rigorous in the manner of reporting include “Managing a tutorial
system: The UNISA ABET experience” (Progressio, 27(1) 2005), which was based
on a survey of stakeholder views. This presented a clear boundary and a character of
the case. Data collection was consistent with the instruments used, and the analysis
led to conclusions that were considered to be truly representative of any DE case.
Patterns of managing tutorials emerged and these could be applied to similar
situations.
Though the case study: “Perceptions as factors of media selection: A case of the
University of Zambia” (International Journal of Open and Distance Learning, 3(1)
2009) made specific observations about the particular situation, the results were
striking on account of the uniqueness of perceptions, though some were general. The
study brought out some commonality as well as some divergence, which would be of
interest to DE practitioners. In that regard the literature contributes to what is already
known, albeit in a creative fashion. Similarly, the article “The effects of editing print-
based materials on accessibility: a pilot study” (Progressio 27(2) 2005) made a
related contribution. In fact, the requirements of a good case study research are not
too different from those of a good descriptive research.
A majority of case studies dealt with the themes of study materials, tutorial systems,
electronic media usage, learner expectations, management of learners constraints
faced by women learners, etc. Analysis of literature revealed certain trends. All
studies tended to tell stories by describing phenomena, while in a majority of cases
there was no focus on the innovativeness of what was being described. One would
have expected critical analysis that would have led to novel insights that could be
generalized to populations. The use of instruments such as oral interviews did not tap
into issues supposed to be guided by DE theories. The narratives move pedestrian
fashion; for example description of a delivery technology or how a regional manager
manages a region. This has led some scholars to criticizing this research type as
weak (Mitchell, 1991). In other words, the majority of research publications, across
the five methodology types, are characterized by the sort of ordinariness that rouses
little excitement or surprise in the reader.
Regarding correlation, evaluation, and experimental studies, there are few of these.
The point to make is that what was analysed of these studies bore similarities with
the two that have already been discussed. This is in terms of choice of instruments,
innovativeness and contribution to knowledge. As in descriptive and case study
research, there were exceptions of good studies in all three.
On experimental research it would noted that it is the only type of research that can
truly test hypotheses concerning cause and effect relationships. It is known for being
objective and can contribute new knowledge. However, out of 67 articles only two
were experimental, and both from the International Journal of Open and Distance
Learning (2007 & 2009). The article on “Insights from the Socratic Method” based its
conclusions on the performance of two groups (dependent variable) following
application of two different methods of tutoring (independent variable). The results
S. Tichapondwa Modesto
were instructive, and led to a review of face-to-face teaching methods by at least two
institutions, which had come across the article. The article: “Comparison of distance
education modes of training teachers in Ghana”, which examined the use of DE in
teacher education used purposive and simple random sampling techniques. Four
hypotheses were formulated and tested using Analysis of Variance (ANOVA). The
study revealed statistically significant differences among teachers exposed to various
modes of training.
Unfortunately, few researchers engage in experimental studies. Secondly, the only
two systematic studies analysed showed greater potential to contribute to knowledge
that could readily be applied in solving DE problems. However, the result that there
are not many experimental studies does not come as a surprise when the scenario is
compared with research elsewhere. Naidu (2004) found that the studies he analysed
were of survey and descriptive in nature, of which less than one-third were
experimental. This is significantly higher than for Southern African, where only 3.1%
of the studies were experimental.
Discussion
This investigation was guided by questions on the structure of DE research; whether
research in Southern Africa meets expectations and the methodologies commonly
used. Presently, we look at the implications drawn from the findings, bearing in mind
conclusions drawn in the previous section and the theoretical views spelt out in the
literature review. Recommendations will then be made as a way of improving the
quality of research.
One of the conclusions is that there is a dominance of articles whose emphasis is on
the interests of practitioners. This was evident in the high number of articles in the
area of learner support, teaching and interactive learning. On the other hand, there
were important research areas, including economics, staff development and
scholarship, that did not receive much attention. The implication is that research has
not yet matured enough to be as inclusive as would be expected in the progress of
DE as a discipline. It is, therefore, recommended that researchers make a more
conscious effort to broaden their research interests.
It was also concluded that most research remains overwhelmingly descriptive and
narrowly focused on institutional problems. This trend makes it difficult to come up
with generalizations beyond the specific case studies, let to apply to the rest of the
sub region. It is, therefore, recommended that practitioners develop, as a matter of
academic priority, cross-cultural and national and regional comparative perspectives.
The weak methodological footing, noted as a trend in the articles, calls for re-tooling
of researchers. The re-tooling activity implies that institutions should make a
conscious effort to expose professionals and any interested DE stakeholders to ideas
about practitioner research and, in particular, to more rigorous methodologies. This
can best be done through staff development courses for practitioners.
The scarcity of experimental research has already been noted and given that such
research has the potential to yield more meaningful results, the need to engage more
in experimental research cannot be overemphasised. Admittedly, experimental
research is hard to carry out properly in DE contexts due to the difficulty of controlling
for confounding variables in such open settings. However, the increasing effort to
conduct research in many of our institutions suggests that researchers in the region
cannot continue to eschew studies of an experimental nature. Innovativeness, re-
tooling, and academic commitment should be foundational to research efforts. To
move away from mediocre research, characterised by ordinariness, it is needful to
embrace empiricism.
One trend that was also noted in the majority of articles is the lack of sound
theoretical underpinning for researched topics. In order to conduct studies more
effectively, researchers are well advised to support such efforts with theoretical ideas
S. Tichapondwa Modesto
that will serve as a framework for investigation. In the absence of such grounding,
research effort becomes a hit and miss affair, risking guesswork, which is anathema
to scholarship.
The four general concerns noted above as evidence of trends in DE research are
focus on a limited number of areas of research priority, a weak methodological base
that is largely descriptive and focusing mainly on institutional problems, the scarcity
of experimental research and the lack of theoretical grounding. These trends lead to
a formulation a ‘theory of ordinariness’, which applicable to any research endeavour
where the quality of excellence is compromised because of the prevalence of the four
characteristics. Ordinariness is typified by overt reliance on the commonsensical
rather than the empirical when making a research presentation.
Ordinariness theory hypothesises that there is a lack of innovativeness and a
dependence on narrating institutional platitudes. From that perspective, research
literature brings out evidence of limited applicability that fails to meet expectations of
what we should see happening in DE as a discipline. However, I wish to argue that
ordinariness typifies a passing phase in the research culture of a given environment.
In Southern Africa, DE research is still in its early stage - the infancy stage. It is
characterised by a great deal of enthusiasm to inform, but limited skill and training.
This stage passes when training is consciously sought in order to appreciate the
scope and procedures rated to be more scholarly. The direct result would be a
maturing research orientation evident in the quality of excellence in works of
research. In the conscious furtherance of DE research, organisations should
consciously strive to identify barriers (cf. barriers already discussed in the section
dealing with theoretical grounding) in their situations, and address them squarely
guided by lessons drawn from comparable circumstances.
Contribution
In view of the foregoing, the major contribution of this study is that it informs. By
discussing the structural characteristics of DE research, it fed back into the theory of
the discipline by characterising priority areas of research into categories. The
research demonstrated that both the categories of priority areas and those of
methodology types can be used as analytical frameworks applicable to the
adjudication of literature. The study also illustrated how specific criteria, negative and
positive, can be used to determine the quality of journal articles. In the process, the
issue of rigour was demonstrated. In view of the quality of the majority of articles, and
informed by comparison with research findings elsewhere, the study came up with
the ordinariness theory. Above all, the investigation established trends in research
efforts in Southern Africa. Now that this initial exploratory study is in place, aspiring
researchers can tap on the findings and shape their research focus from a more
informed perspective. In addition, this study promotes debate in the critical area of
scholarship.
Conclusion
This paper aims at stimulating constructive scholarly debate. In addition, the paper
seeks to share reflections on the status of scholarship in the sub-region. Distance
education has, over the years, distinguished itself from the conventional education
systems and is developing research methodologies unique to it, albeit, areas where it
overlaps with conventional education. Southern Africa has embraced DE as a viable
system that brings with it numerous measurable benefits. For that reason, this study
set out to explore trends and directions in research scholarship in the field, fed back
into existing theory, and led to formulation of ordinariness theory on the basis of
proven facts about the structure and content of the articles reviewed. It is hoped that
the study has triggered meaningful debate that should lead to an improved
awareness of what is at stake for the innovative practitioner in the nascent field of
distance education.
S. Tichapondwa Modesto
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S. Tichapondwa Modesto
motivated, they often find family and professional obligations competing with their
studies for the little spare time they have available. In addition to shortage of time,
Mapfumo (1995 a), Molefi (1998) and Chireshe & Peresuh (in press) have pointed
that distance learners lack access to library facilities where they find much needed
resources for their assignments.
Mapfumo (1995a) further argues that most distance learners are physically far away
from the institutions that provide tuition, that is, they are isolated from lecturers and
other learners. They will therefore spend long hours working on their own with no one
to ask or assist immediately. Further, they do not receive regular feedback from
lecturers that fulltime students would normally get. This isolation results in frustration
and poor performance in coursework and examinations. Furthermore, distance
learners have little academic and psychological support from their families (Bharati,
2004). Besides isolation, Purvis (1979) feels that distance learners may receive a raw
deal from part-time tutors. For part-time tutors, pressure of work elsewhere and/or
lack of motivation may prevent them from becoming academically competent in the
areas they teach, thus disadvantaging their students.
Distance learners do not receive as much of the educational guidance as they need
(Mapfumo, 1995 b; Bharati, 2004). There is no doubt that students need services that
enhance their problem solving skills in personal, family and career-related matters. It
has been observed by professionals and students that distance learning tutors lack
adequate training in guidance and counselling. Therefore, challenges faced by
distance learners who need guidance and counselling sevices are not always well
looked after (Mapfumo, 1995b).
In view of the above information on challenges faced by distance learners, the
present study sought to investigate the challenges experienced by distance learners
enrolled on the DEPE programme at Kyambogo University, with a view to coming up
with some possible solutions and recommendations. The findings of this study may
empower Kyambogo University to plan and revive its student support systems so as
to make it more appropriate to the needs of the distance learners. Student support
systems are an important factor in student learning and distance education (Morse &
Turman, 1996; Kinyanjui, 1998). In addition, the results of this exploratory study may
suggest potential research areas for future investigation.
At the local level, the researcher is not aware of formal systematic research
undertaken at Kyambogo University to establish the challenges faced by distance
learners. Since the University intends to establish degree programmes by distance in
future, it is necessary to establish the challenges faced by those already studying by
distance and use the findings to enhance future distance education programmes.
Statement of the problem
A survey of the literature has demonstrated that distance learners face a number of
challenges (Bharati, 2004; Perraton, 1993; Purvis, 1979; Daniel & Maquins 1983;
Mapfumo, 1995a; Chireshe & Peresuh, in press; Kamran, 2005; Dass, 2001; Jegede
& Kirkwood, 1994). Accordingly, this study investigated challenges faced by Diploma
in Education Primary External (DEPE) students at Kyambogo University and whether
these were affected by learners’ demographic characteristics.
Hypotheses
The following hypotheses were formulated for this study:
1. There are no significant differences in the challenges faced by male and
female students.
2. There are no significant differences in the challenges faced by students from
different centres.
Methodology
Design
R. Chireshe & A. Otto
A survey design, which was mainly quantitative, was used in this study. Preference
for survey design was informed by a desire to cover a wide geographical area and
achieve greater representativeness and extrapolation of the findings. In addition, the
quantitative approach was considered most appropriate to explore relationships and
test hypotheses.
Sample
The sample for this study was drawn from all second and third year Diploma in
Education Primary External (DEPE). The purpose and importance of the study were
explained to the learners prior to their participation. The sample comprised 100
second and third year DEPE students from Kibuli (40), Lodonga (30), and Christ the
King Gulu (30) centres. The three centres were chosen to ensure representativeness
in terms urban, rural, and remote centres and even Internally Displaced Centres
(IDC). The sample comprised 51 males and 49 females.
Instrument
The researchers adopted a structured questionnaire used by Chireshe and Peresuh
(in press) in a study of challenges faced by distance learners of the Zimbabwe Open
University (ZOU). The instrument, which appears in the appendix 1, had a correlation
coefficient of 0.8. Finally, this questionnaire had also been used on a sample of
learners whose characteristics were similar those of learners on the current study.
Procedure
The researchers personally distributed the questionnaire to volunteer second and
third year Diploma in Education Primary External (DEPE) learners at Kibuli, Lodonga,
and Christ the King centres during the January 2008 face-to-face sessions.
Data analysis
Quantitative data from this study was analysed using the Statistical Packages for the
Social Sciences (SPSS) version 10.0. The responses from the open-ended items
were analysed by using a theme analysis approach where dominant themes within
the data emerged and were highlighted.
Results
Table 1 shows major challenges experienced by that the research sample include
time shortage, role conflict, library inaccessibility, work pressure, and lack of study
skills, exam preparation techniques, and counselling facilities, unfair marking, slow
turnaround time, financial challenges and death in the family. However, Chi-square
analysis showed that there were no significant differences on the effect of challenges
on female and male students; hence the hypothesis that there were no significant
gender-wise differences in the challenges could not be rejected.
Table 1: Distribution of students’ responses by gender (N=100)
VARIAB
RESPONSE
LE CHI-SQUARE
CHALLENGES
Gend TEST STATISTIC
Yes No
er
4 47(92.2
Male X2 = 0.003;
(7.8%) %)
Enough time df=1;p>0.05
4 45(91.8
Female Non significant
(8.0%) %)
5 46(90.2
Male
(9.8%) %) X2 = 7.86; df=1;
Enough resources
16(32.7 33(67.3 p<0.05 significant
Female
%) %)
Male Colleagues near 32(62.7 19(37.3 X2=3.20;
%) %) df=1;p>0.05 Non
R. Chireshe & A. Otto
22(44.9 27(55.1
Female significant
%) %)
35(68.6 16(31.4
Male X2=1.56;
%) %)
Role conflict df=1;p>0.05 Non
39(79.6 10(20.4
Female significant
%) %)
43(84.3 8(15.7%
Male X2=0.38;
%) )
Work pressure df=1;p>0.05 Non
42(85.7 7(14.3%
Female significant
%) )
46(90.2
Male 5(9.8%) X2=1.52;
%)
Domestic interruptions df=1;p>0.05 Non
46(81.6 9(18.4%
Female significant
%) )
14(27.5 36(72.5
Male X2=2.26;
%) %)
Library accessible df=1;p>0.05 Non
9 40(81.6
Female significant
(18.4%) %)
44(86.3 7(13.7%
Male X2=1.29;
%) )
Problems in study skills df=1;p>0.05 Non
38(77.6 11(22.4
Female significant
%) %)
44(86.3 7(13.7%
Male X2=0.13;
%) )
Exam preparation df=1;p>0.05 Non
41(83.7 8(16.3%
Female significant
%) )
16(31.4 35(68.6
Male X2=0.09;
Out of school for more %) %)
df=1;p>0.05 Non
than 10 years 14(28.6 35(71.4
Female significant
%) %)
40(78.4 11(21.6
Male X2=6.15;
%) %)
Facilitator incompetence df=1;p<0.05
27(55.1 22(44.9
Female significant
%) %)
6 45(88.2
Male X2=0.01;
Knowing programme (11.8%) %)
df=1;p>0.05 Non
counsellor 6 43(87.8
Female significant
(12.2%) %)
1 50(98.0
Male X2=0.39;
Have easy accessibility (2.0%) %)
df=1;p>0.05 Non
to counsellor 2 47(95.9
Female significant
(4.1%) %)
19(37.3 32(62.7
Male X2=0.003;
%) %)
Easy access to facilitator df=1;p>0.05 Non
18(36.7 31(63.3
Female significant
%) %)
29(56.9 22(43.1
Male X2=9.44;
Illness by close %) %)
df=1;p<0.05
relative/spouse 13(26.5 36(73.5
Female significant
%) %)
8 43(84.3
Male X2=2.34;
Assignments marked (15.7%) %)
df=1;p>0.05 Non
and returned on time 3 46(93.9
Female significant
(6.1%) %)
16(31.4 35(68.6
Male X2=0.29;
%) %)
Marking fair df=1;p>0.05 Non
13(26.5 36(73.5
Female significant
%) %)
R. Chireshe & A. Otto
10(19.6 41(80.4
Male X2=0.01;
%) %)
Leisure time df=1;p>0.05 Non
6 43(87.8
Female significant
(12.2%) %)
43(84.3 8(15.7%
Male X2=0.01;
%) )
Was orientation useful df=1;p>0.05 Non
41(83.7 8(16.3%
Female significant
%) )
47(92.2
Male 4(7.8%) X2=0.003; df=1
%)
Have financial problems p>0.05 Non
45(91.8
Female 4(8.2%) significant
%)
21(41.2 30(58.8
Male Accommodation
%) %) X2=13.67; df=1;
problems during face to
38(77.6 11(22.4 p<0.05 significant
Female face
%) %)
26(52.0 24(48.0
Male X2=0.86; df=1;
%) %)
Death in the family p>0.05 Non
30(61.2 19(38.8
Female significant
%) %)
However, the Chi-square statistics in table 1 also show that there were significant
differences between male and female students concerning shortage of resources,
incompetency of facilitators, relatives falling ill and shortage of accommodation
during face-to-face sessions. More female students said there were no resources,
facilitators were incompetent and that accommodation was a problem for face-to-face
sessions then male students. Also more male students indicated that they were being
affected by the illness of their close relatives/spouses than female students.
Table 2 shows that there were no significant differences in perceptions of students
grouped according to study centre concerning shortage of time and other resources,
role conflict, work pressure, inaccessibility of library, examination preparation,
accessibility of counsellors and facilitators, unfair marking, slow assignments
feedback, financial challenges and death in the family. On the basis of these results,
the hypothesis that there are no significant differences in the challenges faced by
students from the 3 different centres cannot be rejected.
Table 2: Students’ response to Yes/No items by centre (N=100)
Variable Response Chi-square test
Challenge
Centre Yes No statistic
3(5.0% 38(95.
Kibuli
) 0%)
X²=0.82; df=2;
Christ the 3(10.0 27(90.
Enough time p>0.05
king %) 9%)
Non significant
3(10.0 27(90.
Lodonga
%) 9%)
12(30. 28(70.
Kibuli
0%) 0%)
X²=4.12; df=2:
Christ the 6(20.0 24(80.
Enough resources p>0.05
king %) 0%)
Non significant
3(10.0 27(90.
Lodonga
%) 0%)
18(45. 22(55.
Kibuli
0%) 0%)
X²=2.44; df=2:
Christ the 19(63. 11(36.
Colleagues near by p>0.05
king 3%) 7%)
Non significant
17(56. 13(43.
Lodonga
7%) 3%)
R. Chireshe & A. Otto
32(80. 8(20.0
Kibuli
0%) %)
X²=1.59: df=2;
Christ the 20(66. 10(33.
Role conflict p>0.05
king 7%) 3%)
Significant
22(73. 8(26.7
Lodonga
3%) %)
37(92. 3(7.5%
Kibuli
5%) )
X²=2.94; df=2;
Christ the 24(80. 6(20.0
Work pressure p>0.05
king 0%) %)
Non significant
24(80. 6(20.0
Lodonga
0%) %)
35(87. 5(12.5
Kibuli
5%) %)
X²=6.91; df=2;
Christ the 22(73. 8(26.7
Domestic interruptions p<0.05
king 3%) %)
Significant
29(96. 1(3.3%
Lodonga
7%) )
7(17.5 33(82.
Kibuli
%) 5%)
X²=1.14; df=2;
Christ the 8(26.7 22(73.
Library accessible p>0.05
king %) 3%)
Non significant
8(26.7 22(73.
Lodonga
%) 3%)
34(85 6(15.0
Kibuli
%) %)
X²=7.634; df=2;
Christ the 20(66. 10(33.
Problems in study skills p>0.05
king 7%) 3%)
Significant
28(93. 2(6.7%
Lodonga
3%) )
34(85 6(15.0
Kibuli
%) %) X²=1.18; df=2;
Christ the 24(80 6(20.0 p>0.05
Exam preparation
king %) %) Non significant
27(90.
Lodonga 3(10%)
0%)
14(35. 26(65.
Kibuli
0%) 0%)
X²=2.06; df=2;
Christ the Out of school for more 10(33. 20(66.
p>0.05
king than 10 years 3%) 7%)
Non significant
6(20.0 24(80.
Lodonga
%) 0%)
22(55. 18(45.
Kibuli
5%) 0%)
X²=5.02; df=2;
Christ the Facilitator 21(70. 9(30.0
p>0.05
king incompetence 0%) %)
Non significant
24(80. 6(20.0
Lodonga
0%) %)
5(12.5 35(87.
Kibuli
%) 5)
X²=0.21; df=2;
Christ the Knowing programme 2(6.7% 28(93.
p>0.05
king counsellors ) 3%)
Non significant
5(16.7 25(83.
Lodonga
%) 3%)
Have easy accessibility 0(0.0% 40(100 X²=1.44; df=2;
Kibuli
to counsellors ) %) p>0.05
Christ the 2(6.7% 28(93. Non significant
king ) 3%)
R. Chireshe & A. Otto
1(3.3% 25(83.
Lodonga
) 3%)
14(35. 26(65.
Kibuli
0%) 0%)
X²=3.62; df=2:
Christ the Easy access to 15(50. 15(50.
p>0.05
king facilitator 0%) 0%)
Non significant
8(26.7 22(73.
Lodonga
%) 3%)
6(15.0 26(65.
Kibuli
%) 0%)
X²=3.62; df=2:
Christ the Illness by close 19(63. 11(36.
p>0.05
king relative/spouse 3%) 7%)
Significant
17(56. 13(43.
Lodonga
7%) 3%)
1(2.5% 39(97.
Kibuli
) 5%)
X²=5.60; df=2;
Christ the Assignment marked and 4(13.3 26(86.
p>0.05
king returned on time %) 7%)
Non significant
6(20.0 24(80.
Lodonga
%) 0%)
13(32. 27(67.
Kibuli
5%) 5%)
X²=1.69; df=2;
Christ the 6(20.0 24(80.
Making fair p>0.05
king %) 0%)
Non significant
10(33. 20(66.
Lodonga
3%) 7%)
5(12.5 35(87.
Kibuli
%) 5%)
X²=123; df=2;
Christ the 4(13.3 26(86.
Leisure time p>0.05
king %) 7%)
Non significant
7(23.3 23(76.
Lodonga
%) 7%)
33(82. 7(17.5
Kibuli
5%) %)
X²=1.23; df=2;
Christ the 24(80. 6(20.0
Was orientation useful? p>0.05
king 0%) %)
Non significant
27(90 3(10.0
Lodonga
%) %)
37(92. 3(7.5%
Kibuli
5%) )
X²=0.25; df=2;
Christ the 28(93. 2(6.7%
Have financial problems p>0.05
king 3%) )
Non significant
27(90. 3(10.0
Lodonga
0%) %)
24(60. 16(40.
Kibuli
0%) 0%)
Accommodation X²=8.36; df=2;
Christ the 23(76. 7(23.3
problems during face- p>0.05
king 7%) %)
to-face Significant
12(40. 18(60.
Lodonga
0%) 0%)
22(55. 18(45.
Kibuli
0%) 0%)
X²=0.21; df=2;
Christ the 18(60. 12(40.
Death in the family p>0.05
king 0%) 0%)
Non significant
16(55. 1344.8
Lodonga
2) %)
The Chi-square statistics in table 2 also show that students from the 3 centres
significantly differed on how they were affected by the following challenges; domestic
R. Chireshe & A. Otto
interruptions, study skills, relatives falling ill and shortage of accommodation for face
to face sessions. More students from Christ the King centre revealed that they were
not affected by domestic interruptions and study skills issues than those from other
centres. The majority of students from Kibuli centre indicated that they were not
affected by the illness of close relative/spouse than students from other centres. The
majority of the students from Lodonga centre indicated that accommodation for face-
to-face was not a challenge for them than students from other centres.
Discussion
The study revealed that Diploma in Education Primary External (DEPE) learners
encountered a number of challenges such as lack of time, lack of resources, study
skills and exam preparation, domestic interruptions, unfair marking, inaccessibility of
counsellors and facilitators, delay in feedback, financial problems and death in the
family. This finding on challenges faced by distance learners is consistent with
international literature (Chireshe and Peresuh in press; Bhurati; 2004; Jegede &
Kirkwood, 1994, Mclntosh, 1974: Molefi, 1998; Perraton, 1993: Rowntree, 1992:
Dass, 2001). The finding on counsellor inaccessibility reflects Mapfumo’s (1995b)
conclusion that distance learners do not receive much attention in terms of guidance
and counselling.
The study also revealed that learner perceptions concerning challenges encountered
were not influenced by gender and study centre. However, the study revealed that
female students were affected more by shortage of resources, facilitator competency
and accommodation problems during face-to-face sessions than male students. More
female students could have reported facing accommodation challenges because
women are naturally particular about where they sleep unlike men and could have
disliked the available accommodation which is normally used by student teachers.
The study also further revealed that more male learners were affected by illness of
relatives/spouse than their female counterparts. This could be a result of traditional
structures that puts responsibility for families on men who, accordingly, are the first to
receive information about family problems, including illnesses affecting extended
family and relatives.
However, centre-wise results revealed that more students from Christ the King centre
were affected more by challenges to do with domestic interruption and study skills
than learners from the other two centres. Christ the King centre in Gulu is essentially
an Internally Displaced Camp (IDC), where there are rough living conditions. These
conditions may be a source of domestic problem and may not be conducive to the
development of good study skills among learners.
On the other hand, a majority of learners from Kibuli centre were less affected by
illness of relatives/spouses. This could be due to the fact that Kibuli is predominantly
a peri-urban centre. Most learners under Kibuli centre live in and around Kampala
city where living conditions are far much better than those in small towns or rural
areas. A majority of learners from Lodonga centre, meanwhile, reported that
accommodation was not a problem for them. This could be attributed to the fact that
the 2006/2007 enrolment for the centre was much less than the expected 250
learners. The low enrolment had created more accommodation space in the centre
for learners.
Finally, a finding that learners faced challenges like late delivery of modules, late
release of results, and unpreparedness of some facilitators may be related to Purvis’
(1979) idea that distance learners normally receive a raw deal from part-time tutors.
This is mainly a result of the part-time nature of the job of distance education tutors.
Conclusion and recommendations
This study shows that there were a number of challenges faced by Diploma in
Education Primary External (DEPE) learners in Kyambogo University, which may
interfere with their studies. Accordingly, the following recommendations are made on
R. Chireshe & A. Otto
References
Adekanmbi, G. (1999). A Comment on the Education and Training of Distance
Education Practitioners in Africa. Centre for Continuing Education, University
of Botswana.
Chireshe, R. & Peresuh, M. (in press). Problems faced by Zimbabwe open University
distance Education students: A case study in Masvingo Region, Zimbabwe.
Zimbabwe Bulletin of teacher Education.
Bertram, C. (2000). A mixed mode: Distance education Model for Teacher Education:
Rational, Students experiences and quality. A paper presented at the 2nd
National NADEOSA Conference, 21-22 August.
Gous, J., Hasbroek, D.B., Greyliung, H.T., & Du Toit, A.H. (1982). Effective study
Series 3, South Africa University of South Africa (UNISA): Pretoria Student
Services Bureau.
Kinyanjui, P. (1998). Distance Education and Open Learning in Africa: What works or
does not work. EDI/World bank Workshop on Teacher Education through
Distance Learning, Addis Ababa, Ethiopia.
Purvis, J. (1979). Some problems of Teaching and Learning within the Open
University. Education Research, 2:163-177.
Rowntree, D. (1992). Exploring Open and Distance learning. London: Kegan Page.
APPENDIX 1
Male…………… Female………Centre……………..
Show your response by a tick
Item Brief description of Item Yes No
1 Do you have enough time for your studies?
2 Are there enough resources for your studies?
Do you have colleagues nearby to consult when you encounter
3
problems in your studies?
Are you experiencing role conflict as a result of being a
4
worker/parent?
Are you studies negatively affected by work pressures and
5
responsibilities?
Are there any domestic interruptions and demands interfering with
6
your studies?
7 Is the library easily accessible to you?
8 Have you encountered problems in study skills?
9 Have you encountered problems in exam preparation?
10 Have you been out of formal school for more than 10 years now?
11 Are your tutors/facilitators competent?
12 Do you know your programme counsellor?
13 Do you have easy access to your tutors/ facilitator?
14 Has your close relative/spouse been ill for some time now?
15 Are your assignments marked and returned to your on time?
16 Is the marking for assignments fair?
17 Do your studies leave you with leisure time?
18 Was your fist orientation/induction into DEPE very useful?
19 Do you have financial problems that pertain to your studies?
20 Is accommodation for face to face sessions a problem for you?
21 Did you have death in the family during the past year?
R. Chireshe & A. Otto
Abstract
This paper reports the findings of an action research investigation of the
development of post-literacy (PL) materials by learners of an adult
education degree programme of the National University of Lesotho’s
Institute of Extra-Mural Studies (NUL-IEMS). The PL materials were also
used to gain insight into workplace problems of organizations represented
by learners. Finally, a review of literature on action research as a form of
collective, self-reflective inquiry that participants in social situations
undertake to improve practices provided a framework for this study.
Two question guides were used to collect information on learners’ levels
of PL materials writing skills and their awareness of the writing process.
Focus group discussions were also used to explore learners’ feelings and
knowledge of the writing process. The results show that learners did not
have relevant PL materials writing skills, but had skills related to
community development, problem solving, extension work, health issues
and community level conflict resolution. Several problems experienced by
learners in the writing of PL materials are also reported.
Over a seven-year period, commencing 2001/02 academic year, PL
materials from learners were collected almost consistently in each four
month semester. The materials were designed to address workplace and
community level problems, including management issues, community
development, vocational education, technological, health, legal, civic,
environmental, agricultural and entrepreneurship issues. The study
concludes that learners were generally happy with their PL materials.
Introduction
One of the programmes offered by IEMS, an institute of the National University of
Lesotho, is a degree in adult education. Two literacy courses on the adult education
degree programme, Adult Literacy Teaching Methods and Media Techniques in
Community Education, provide the subject and focus of this investigation. These two
courses require learners to develop post-literacy (PL) materials that could be used in
their work situations. Accordingly, this study investigates the issues of literacy
concern within the organizations that learners work for and how these concerns could
be addressed by the PL materials developed by learners on the two courses.
The overall aim of the study was to improve IEMS provision of literacy courses
through the use of action research methodology using adult learners in the Year I
and Year III of the adult education degree programme. The paper begins by
providing a context of the study by briefly outlining the literacy context of Lesotho.
The paper then outlines the concept of action research and its relevance for this
study. It then moves on to describing the action research process at IEMS.
Literacy context of Lesotho
In 2001 Lesotho’s adult literacy rate was 73.7% for males and 90.3% for females
(Ministry of Finance and Development Planning, 2004). The overall functional literacy
rate was 57% in 1997, that is, those who are able to use their reading and writing
skills profitably (Ministry of Education and Training, 2000). However, the literacy
levels of these people who achieve literacy through school or adult education often
M. Mofana-Semoko
deteriorates because they do not use them frequently. Therefore there is urgent need
to find ways to develop post literacy (PL) skills at varying levels for these people.
Meanwhile, the Ministry of Education and Training (MOET) is committed to the
provision of alternative educational opportunities to people who did not have access
to formal education. It is committed to the 1990 Dakar Declaration of education for all
(EFA). It is doing this through the Lesotho Distance Teaching Centre (LDTC) and the
Non-Formal Education (NFE) Inspectorate department. These departments work in
collaboration with Non-Governmental Organisations (NGOs) and other providers of
non-formal education programmes such as the National University of Lesotho’s
Institute of Extra Mural Studies (NUL-IEMS), to provide literacy to out-of-school
youth, herd boys and adults.
What is action research?
This study uses action research, defined variously by different authors. For example,
Dick (2002) views it as a flexible spiral process which allows action and research as
a natural way of acting and researching at the same time; an iterative process of
acting-reviewing-acting-reviewing. According to Altrichter, Kemmis, Mctaggart and
Zuber-Skerritt (2002), action research is a form of collective, self-reflective inquiry
that participants in social situations undertake to improve practices. Tripp (2003), on
the other hand, sees it as an umbrella term for the deliberate use of any kind of a
plan-act-describe-review cycle for inquiry into action in a field of practice.
materials to the institute, learners, and the learners’ organizations is consistent with
Dick’s (2002) suggestion that action research outcomes should benefit the institution
and community that is engaged in the process. The aim of action research, according
to Altrichter et al (2002) and Zuber-Skerrit and Perry (2002), is to improve practical
situation and to solve a practical problem. Accordingly, learners in this study address
real workplace problems at organisation or community level by presenting content
that provide solutions to perceived work-related problems.
Who are the participants in NUL-IEMS action research?
The action research is led by a full-time Institute employee, who is the facilitator for
two groups of learners on the two courses on the adult education degree programme
in the Department of Adult Education. The learners, on the other hand, are full-time
employees of community-based organizations, Non-Governmental Organisations
(NGOs), governmental agencies and other grassroots associations. Thus, the fact
that the researcher and learners are full-time employees resonates with Zuber-Skerrit
(2002), Zuber-Skerrit and Perry (2002), Altrichter et al (2002) and Dick (2002).
In 2006/07 academic year this action research also involved two colleagues from the
Lesotho Distance Teaching Centre (LDTC), a centre famous for the production of
post-literacy materials in Lesotho. These colleagues gave invaluable advice on PL
materials production using their experience in distance learning materials production
at LDTC. Meanwhile, in the 2007/08 academic year, tutors from regional campuses
participated with learners in writing PL materials. The orientation sessions organized
by the Department for these tutors helped them appreciate the complexities and skills
required in the development of PL materials.
The role of the researcher in the investigation
The main role of the researcher, as facilitator, is to guide the process of writing PL
materials from the beginning to the end. The researcher plans the activity with
learners and monitors the writing process up to the stage where learners submit final
copies. This dual role of the facilitator is referred to by McMillan and Schumacher
(2001) as participant-researcher. The Zuber-Skerrit and Perry (2002) description of a
participant-researcher as a full-time employee or part-time PhD student is consistent
with the context of the current action research where the lead researcher or facilitator
was also working towards acquiring a higher education qualification.
The role of the participant-researcher in the current study was, as suggested by
Fouche (2002), to study participants, empower them, and create awareness among
them. More specifically, the researcher was working and learning with learners and
empowered them on both the importance and process of developing PL materials.
According to Chilisa and Preece (2005), the researcher became the main data-
gathering instrument as she interacted with participants.
How was the action research done?
The IEMS action research started in 2001/02 academic year and comprised the
process of planning with each new group of learners and all third year level learners
since 2001/02. Usually one group of learners comes during the first semester, while
the other group comes during the second semester. The learners were taught and
led through the process of how to produce PL materials for their target audience,
while the researcher acted as the editor of those materials. Therefore, this action
research methodology developed both the researcher and the learners in accordance
with Zuber-Skerrit and Perry (2002) and Zuber-Skerrit (2002) who maintain that in
action research both the facilitator and learners learn to improve practice in their
organizations.
Since learners were engaged in the first or second semester, the development of PL
materials lasted a semester or four months. Typically, each group came to the IEMS
for a residential week of studies at the beginning of the semester where they were
initially introduced to planning of production of PL materials. Thereafter, meetings
M. Mofana-Semoko
were held with learners every first weekend of the month to continue with the process
of materials development and production. Meanwhile, learner initiated consultancy
meetings would be held during week days to assist learners throughout the semester
until production of PL materials was completed. This pattern of the process of action
research is not unique to NUL-IMES. Zuber-Skerrit and Perry (2002) described this
as ‘work-based education’, which involves being away from work for a short time for
the purpose of studying to acquire skills to improve work practice.
The process of materials’ development at IEMS
The development of learner-generated materials at the Institute started in 2001/02
academic year and continued through the current academic year, 2007/08. These
materials are completed within four months of a semester in a given academic year.
The process begins with learners being exposed to PL materials of previous years so
that they have some idea of what they are expected to produce. However, although
there were no PL materials produced by learners for the first academic year 2001/02,
the researcher managed to collect a few brochures from different organizations to
show samples of PL materials. The display helped learners focus on implementing
plans for a semester.
Year I learners produced materials on individual basis. They made their own choices
of topics they would like to address. Learners came up with topics of their choice and
were expected to produce PL materials for their target audience. The learners chose
topical issues, including issues perceived as problematic for their workplaces and for
which they designed reading materials that became sources of information or advice
and guidance to colleagues at the workplaces.
When the learners had decided on their topics, they were asked to write a short
introduction to explain the problem the material was addressing. Then each stated
the general aim for the production of the materials and formulated appropriate
learning objectives, which clearly show what the target audience was going to able to
do after reading the materials. All learners made class presentations of the objectives
and the group was assisted to achieve the same understanding on how to formulate
objectives. Each objective was used to develop content headings so that the number
of objectives determined the amount of content to be covered. Only learners who
successfully completed this stage were allowed to proceed to next stage where they
would develop an outline of the PL materials. Thereafter, learners commenced
materials writing process with the assistance of the participant-researcher or
facilitator who edited the first, second and even the third draft.
The process followed with Year III learners, on the other hand, was a little different
from that for Year I learners. Year III learners produced PL materials in groups and
not individually, and were awarded group marks. Each group agreed on a topic and
target audience and, together, developed aims, objectives and content. The groups
decided on the types of media to produce and use, since their course trains them to
use such media for community development. On completion of these materials,
groups made class presentations, received feedback and used it to produce the final
copies for submission to the Department. PL materials for Year III included overhead
projector slides, posters, handouts (e.g. leaflets, pamphlets, booklets or magazines),
radio cassettes and video cassettes.
In accordance with the respective concepts of critical reflections from previous action
and transferred experiences (Dick, 2002 & Zuber-Skerrit, 2002), observations made
with learners and experiences gained in the first semester were used in the second
semester, while experiences and problems from the previous academic year were
used in the following year. Thus, action for the current cycle is carried out with past
experiences in mind. The facilitator reflects with the learners and starts a new cycle
of production of materials, drawing on experiences from the past. The learners own
the research results, that is, the materials they produced. They became excited with
M. Mofana-Semoko
• Rapid growth of bed and breakfast hospitality in Lesotho has led to calls for
the formation of an association that would enable members to run their
businesses in a more efficient and profitable manner.
Community development
• Most Basotho houses are built by unskilled people who are not familiar with
modern ways of maximizing the use of solar energy to improve the comfort of
those houses by making them warm in winter and cool in summer
• Lesotho is experiencing tremendous soil erosion as a result of overgrazing of
pastures, burning rangeland and deforestations habitually carried out by herd
boys.
• It is high time we stopped discrimination and created awareness among herd
boys and make them realize their worth and develop the skills they already
have through formation of working groups.
• Inheritance on arable land has been the major source of land administration
problems.
Health issues
• People living with HIV seem to think that being HIV positive confirms their
disability and therefore cannot fend for themselves, thus the government
should assist them in one way or another
• Proper nutrition plays a vital role in assisting AIDS patients to recover quickly
through boosting immune system.
• Basotho produce large quantities of fruits and vegetables but use very
primitive and unhygienic preservation methods, often using open surfaces
where there is a lot of dust and flies.
• There is a high rate of consumption of expired canned foodstuff, over-
refrigerated foodstuff and stale food due to poor storage management. This
has become a major source of food poisoning related illnesses, especially
among members of the Lesotho Defence Force.
Problems addressed by 2006-2007 PL materials written in Maseru campus:
The examples of problems addressed by Maseru campus learners during the
2006/07 academic year increased compared to those for the preceding year. This
might reflect an increase in the number of organizations represented by learners,
leading to a corresponding increase in the number of issues to be addressed in these
organisations. In addition to the themes addressed the previous year, new issues of
environmental development and management services featured in 2006/07.
Health issues
• During the rainy season water collected from uncovered wells, dams, and
rivers is contaminated and causes illnesses and should be purified.
• HIV/AIDS and pregnancy
• Reduced number of years of breastfeeding babies by their mothers is
becoming a concern.
Environmental development
• One of the major challenges that face Lesotho is loss of biodiversity
• People lack understanding of the importance of natural resources
conservation and the role and significance of natural resources in tourism.
Community development
• People should be encouraged to undertake self-help projects like vegetable
production in their gardens to combat high rate of poverty at Leqele
community caused by mining retrenchments.
M. Mofana-Semoko
such as a lot of hail, drought, frostbite and heavy rains - hence need for
cooperative farming.
Business entrepreneurship
• Inappropriate collection of government revenue by revenue collectors in
different government ministries.
• The problem of pyramid schemes or associations that work in the country yet
they are not legally registered, but are able to attract a huge number of
people to invest their money with them.
Management services
• Teachers of the combined government-community Takalatsa Primary and
Secondary schools seem to encounter problems that prevent them from
discharging their duties in their workplaces effectively.
• The School’s Management Committees do not know which forms they should
use in charging teachers.
• The mother tongue language should be used to facilitate the basic literacy
programmes. Lesotho has more than three mother tongue languages but only
one language is used for teaching and learning. The Lesotho Education
Policy excluded other languages.
Civic education
• Although herd boys have a right to vote, in most cases they do not know that
they have to register in order to vote during national general elections. They
spent most of their time in the cattle posts and do not participate in general
elections. They should be educated on the importance of registering and
participating in general elections.
• Many Basotho do not know that it is their right to have a passport and do not
know the requirements for getting a passport. They are often sent back after
waiting in the queue for long hours without getting help.
• A number of people do not know the importance of registering births and
deaths. They do not bother or register very late, thereby hindering the
National Planning process because of unavailability of accurate statistics.
Legal issues
• People generally do not like crime because it negatively impacts on their
individual and collective development.
• Men are abused at home by wives and children and also at the workplace,
but are shy to report cases when they occur.
• Usually the orphans are cheated by relatives who enrich themselves on
properties that should belong to orphans after the death of their parents.
Problems addressed by 2007/08 PL materials from Mahobong campus:
Out of 14 Year I learners at the Mahobong campus, 9 completed and submitted their
materials, while the remaining 5 submitted incomplete materials. Since this group of
learners was doing it for the first time and there no PL materials from the previous
years for use as reference materials. In addition, the learners also wrote the
materials without the benefit of the course facilitator. However, although the
substance of their materials differed with those of learners from the other centres, the
themes addressed in Mahobong were generally the same as those of Maseru,
suggesting that learners might have been from different districts but coming from the
same organizations.
Civic issues
• Violence in the families, including violence against women and children
• Improper allocation and use of land in Lesotho
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Health issues
• There is need for communities to contribute money towards maintenance of
water pumps since lack of maintenance of water pumps in rural areas cause
people to use unclean water.
• Women in Lesotho are no longer interested in becoming pregnant because of
myths and misconception about HIV/AIDS; hence, there is need to educate
and support women on HIV/AIDS and pregnancy.
• Some expectant women do not attend antenatal clinics and decide to deliver
at home because they do not want their HIV/AIDS status to be known.
Environmental issues
• Destruction of forest trees
Legal issues
• Punishment alone by criminal justice does very little to heal the wounds of
crime victims; hence, there is need for communities to be encouraged through
chiefs to establish restorative justice committees.
Civic education
• Majority of voters are not aware of the ongoing process of updating of voters
lists in preparation of national general elections
Problems addressed by 2007/08 PL materials from Mohales’ Hoek campus:
Out of 26 Year I learners in Mohales’ Hoek campus, only 15 submitted completed
materials while 8 submitted incomplete ones and the rest did not submit at all. They
were also doing it for the first time. Examples of such materials are given below:
Education issues
• Adult Education – What is it all about? Many people want to know what adult
education entails.
Legal issues
• Report violence and sexual abuse
Community development
• Rural areas are experiencing increased levels of poverty; hence poverty
reduction strategies through homestead gardening should be promoted.
• Need for planting vegetables in the garden: Doing Conservation Farming
Management issues
• The national education policy fails to include other tribal languages spoken in
the country
• Problems of lack of resources and facilities facing teachers and children in
schools in the rural areas.
Issues addressed by media developed by third year learners
Since 2001/02 academic year third year learners of the degree programme have
been developing five types of media per academic year, including overhead projector
transparencies, posters, handouts, audio cassettes or CD (only in the past two years)
and video materials. These different types of media covered the following themes:
• Health education
• Environmental development
• Community development
• Agricultural issues, including animal husbandry and farming methods
• Business entrepreneurship
• Vocational education or skills
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• Social issues
• Legal issues
• Civic education and democracy
• Technological skills: use of automatic vending machine
• Commodity production e.g. Vaseline, building stones, leather products and
some crafts.
Learners’ feelings and understanding of the activity
Learners had some opinions about the development process of PL materials. Their
likes and dislikes of the writing process are presented below in bullet form:
What learners liked about the activity
• Opportunity to question the services provided by their organizations
• Liberty to choice a topic of their choice
• Learners were happy to have developed PL materials and have something to
show as a product.
• Challenging creativity through problem solving
• Useful material
• A chance to educate people and information giving
• The idea of thinking and coming up with the problem
• Being creative in identifying the problem that exists and also to apply
measures to be taken to overcome the problem
• Ability to disseminate information to the readers
• Producing work-related product that would assist workplace supervisors to be
aware of the importance of adult education
• The activity introduced learners to writing pamphlets and other materials
• The materials address the most felt needs and problems of target groups
• The user-friendliness of materials
• Materials are written in a simple manner and learners can read on their own
• Prepares both the writer and the facilitator to be professional writers
• The exercise gave freedom to express feelings and knowledge on paper
• The information will last longer when in printed form than when it is said by
word of mouth.
What learners did not like about the activity
• It was difficult for one who did not have a skill of writing in this style
• Time consuming and expensive, especially because it had to be typed and
edited several times to come up with the correct and interesting materials.
• Difficult to consult the facilitator for those who lived far away.
• The illiterate will not benefit from the materials.
• Consulting the facilitator time and again.
• Takes time from other competing activities.
• Wanted to include everything and it made the material voluminous.
• Needs careful research to avoid wrong information being disseminated.
• The materials could not be accessed by the blind.
• Difficult to put into practice unaided explanations given by the facilitator.
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Media-wise, Year I learners mainly developed leaflets, pamphlets and booklets, while
Year III learners developed the types of media prescribed in their course syllabus.
Most of the learners addressed work-related problems on management, community,
health, legal, civic, environmental, agricultural, and entrepreneurship issues. While
the themes addressed by the materials might have been the same, the contents were
invariably different. They addressed themes from different angles, indicating
differences in concerns of districts where learners were based. The materials were
meant for different target groups in all spheres of life.
Learners had likes and dislikes about the exercise, which reflected perceived
advantages and disadvantages. Learners found the materials to be very useful and
the experience acquired from the exercise was something they were proud of and
also proud of themselves for their accomplishments. However there were some
things they did not like about the exercise. Learners found that it distracted their
attention from other important activities, as they soon found that it was demanding
and took the whole semester.
The facilitator observed at the beginning that learners did not trust themselves due to
lack of skills in writing. As a result, learners needed examples of ready-made
materials from previous years. Others were excited about the activity from the
beginning and they took it as a critical and eye-opening intervention. However, the
exercise was eventually enjoyed by all the groups in different academic years as they
realized how important the activity was to their workplaces. They became proud of
their products and their capabilities.
Recommendations
The following recommendations were made on the basis of the data collected
through all the tools used:
• Learners felt their time was taken by the activity. There is a need to balance
the time allocated with the workload for learners on these two courses.
• In order for learners, particularly those in regional campuses, to produce good
PL materials, they need very strong support in this activity, especially that of
the facilitator. It is recommended that the facilitator should visit learners in
other campuses regarding this activity.
References
Altrichter, H, Kemmis, S., McTaggart, R. & Zuber-Skerrit, O. (2002). The Concept of
Action Research. The Learning Organisation. 9(3): 125-131.
Chilisa, B. & Preece, J. (2005). Research Methods for Adult Educators in Africa:
African Perspectives on Adult Learning. Cape Town and Hamburg: Pearson
Education, UNESCO Institute for Education.
de Vos, A.S., Strydom, H., Fouche, C.B. & Delport, C.S.L. (2002). Research at Grass
Roots: For the Social Sciences and Human Service Professionals. (2nd
Edition). Pretoria: Van Schaik Publishers.
Dick, B. (2002). Postgraduate programmes: Using action research. The Learning
Organisation. 9(4): 159-170.
Fouche, C. B. (2002). Problem Development. In de Vos, A. S. et al, Research at
Grass Roots: For the Social Sciences and Human Service Professionals. (2nd
Edition), (pp. 267-273). Pretoria: Van Schaik Publishers.
McMillan, J. H. & Schumacher, S. S. (1997). Research in Education: A Conceptual
Introduction. New York: Longman.
McMillan, J. H. & Schumacher, S. S. (2001). Introduction to Designing Qualitative
Research. New York and Montreal: Longman.
Mcniff, J. & Whitehead, J. (2006). All you need to know about Action Research. New
M. Mofana-Semoko
Lewis (1984) suggests the reasons for relatively high rate of dropout include learners
finding themselves in unfamiliar situations. In addition, many learners associate
learning with being taught by a teacher who is physically present, while others who
are unfamiliar with distance learning packages finding learning more difficult since
many of them lack capacity to learn this way.
In addition, many adult distance learners feel lonely and neglected. The feeling of
loneliness and neglect may emanate from an apparent lack of academic support (e.g.
face-to-face contact sessions) which could enable them to obtain assistance from
lecturers or fellow students. This may account for why many distance education
learners drop out. This sentiment is supported by Simpson (2000) who says that
distance learning is often a very isolating experience where learners are isolated from
other learners, tutors, and teaching institution and, sometimes, even from their own
family and friends. Such isolation may inhibit and even prevent the possibility of
enriching dialogue in their studies
According to Oakisa-Makoe (2005), there is for an environment that improves students’
commitment and motivation to learn. Therefore, learning support services should be an
integral part of successful distance education. The role and importance of learner
support can only be appreciated if curriculum developers and educators understand
how distance learners learn. Distance education should be a service oriented
undertaking, whereby the learner or client is central to the learning process. Therefore,
the centrality of the learner in distance education necessitates the provision of
necessary support for students.
In distance learning, learner support is very broad; encompassing a variety of activities
that go beyond the production and delivery of course materials that help students
progress in their studies. It covers as wide a spectrum of activities that range from the
organisation and management of student support (including staff development) to
direct interaction with students by tutors, advisors, mentors and other role players
(Simpson, 2000).
A successful distance education programme must design and apply effective learner
support services and systems. Unfortunately, many distance education systems
invest more resources in the technical system at the expense of the learner support
system. Equivalent or more resources should be invested in the learner support
system if the distance education enterprise is to be successful (Gunawardena, 1996).
Dillon and Blanchard (1991) described four types of support systems:
1) Learner support and learner needs
2) Learner support and content
3) Learner support related to the institutional context, and
4) Learner support and technology.
To this end, learner support has been defined by Garrison and Baynton (1987) as the
resources that learners can access in order to carry out the learning processes.
Garrison (1989), on the other hand, suggests that in distance education environment,
learner support should be concerned with a range of human and non-human
resources that guide and facilitate the educational transaction. Such resources may
include library facilities, various media and software programmes, community
leaders, as well as various socio-economic variables that include learners’ financial
self-sufficiency and capacity to cope with their roles and responsibilities in the family
and community. However, the most important form of support in an educational
transaction is the teacher, who through guidance and direction can assist the
students to achieve their goals and develop control of the educational process
(Garrison, 1989).
One important means of analyzing the effectiveness of the teaching-learning
experience in a distance education system is through the analysis of the learner
A. Olatoun Abiodun
b) The Vision: In stating the vision of a distance learning system, such as that of
NOUN, the role of the system within the Nigerian context was considered. For
Nigeria the vision of ODL is to provide highly accessible and enhanced quality
education and anchored by social justice, equity, equality and national
cohesion through a comprehensive reach that transcends all barriers.
mentoring, job placement, and peer interaction. This is an indicative and not
exhaustive list of the services needed by distance learners. For example, Adekanmbi
(1994) suggests that learner support services should provide distance learners with a
learning environment that is calm, relaxed and friendly. Similar sentiments were
earlier expressed by Ijaiya (1999) who reported that both conventional and distance
education students learn best in a conducive environment.
Jaiyeoba (2000), in her study on managing tutors and learners in distance education
programmes, concluded that tutors play important roles in motivating learners and
assisting them to succeed in their studies. She further stressed that, despite the poor
qualities of some study materials, a good tutor who effectively utilises the allotted
time can make a world of difference in bringing distance learning to life, while a poor
tutor can cause a lot of damage to the learning climate and turn away even the most
dedicated and serious learners. Meanwhile, the UNISA experience reported by
Deidre (1997) shows that the presence of tutors assists learners greatly in
developing necessary skills that will enable them to interact with study materials, both
for the course they are currently studying and for those which follow.
Lewis (1984) confirms that since distance education learners often find themselves in
unfamiliar learning contexts, there is need for special learning packages and with
tutors who are available for tutorial classes to address any identified challenges. He
further stresses that challenges faced in the provision of learner support services are
no longer limited to face-to-face interactions, but include a variety of means such as
post, telephone, computer and the challenge of helping learners accept and use
unfamiliar media for contact.
Race (1989) highlights a number of ways through which tutors can support learners
in distance learning. Some of the ways are as follows include understanding the
feelings of learners and their problems, being a good listener, offering learners
whatever help is required, encouraging learners to form study groups, building
learner confidence in studies, being proactive to learners’ needs and making
themselves available when required.
Demiray (2002) asserts that open and distance learning (ODL) delivery systems are
made of myriad of innovative features that support learning, such as multi-media
course packages that range from print materials to e-learning, which is designed,
developed, adopted or adapted to suit the specific needs of a particular subject
matter and the differing learning habits and techniques of students. Meanwhile, the
pedagogy of ODL texts traditionally manifests itself in what many distance education
materials designers refer to as ‘instructional devices’ that act as learning support for
distance learners (Hartley, 1994). These textual materials contain instructional
devices that act as teaching techniques, tactics, and educational strategies that are
incorporated and integrated into instructional texts. The list of instructional devices
typically used in ODL texts include advance organisers, objectives, graphics
organisers, pre-tests, overviews and activities in the text. These instructional devices
can be clearly marked (signalled) in the text by the typography position or style, or
they can be embedded as part of the subject matter discussion.
In support of the above view, Holmberg (1989) says that all ODL text should not only
carry the subject content, but must also carry the pedagogy and the simulated forms
of communication, such as guided didactic conversation that promotes feelings of
personal empathy and belonging with the distance learner that consequently
improves motivation and learning quality.
To illustrate the importance of learner support services in ODL, Simpson (2000)
argues that learning centres need to be evenly distributed and not only based in
towns and cities. This will give willing learners the opportunity to learn within the
vicinity of his/her environment. This is corroborated by Quan-Baffour (2005) who
stresses that it is the moral responsibility of distance education organisers to support
learners, particularly those who live under difficult conditions in the rural areas.
A. Olatoun Abiodun
Methodology
Design
Descriptive survey research design was employed in carrying out this study. The
perception of distance education students’ perception on learners support was
surveyed and the data collected were subjected to statistical analysis.
Population and Sample
The study population consists of all the National Open University Nigeria (NOUN).
The sample consists of 360 NOUN students. Stratified random sampling techniques
based on the following strata were employed: male and female, rural and urban,
young and old was used to select 60 students across NOUN centres in the six geo-
political zones in Nigeria. Centres with over 20 000 population, electricity availability,
water, road network, health facilities, administrative capacity e.g. state or local capital
were classified as urban centres, while centres in a community with less than 20,000
people and with little of the features listed above were classified as rural centres.
For old and young students, distance learners aged 55 and above were regarded as
old while those from age 20 to 55 years were regards as young students.
The Instrument
An instrument titled “Distance Learning Support Questionnaire (DLSQ) was
developed and used for data collection. The DLSQ consisted of two sections. Section
A sought information on learners’ sex and level, while section B consists of 13 items
designed to measure the perceptions of NOUN learners on several distance learning
learner support aspects; quality teaching and learning, portfolios, counselling, textual
materials, and accessibility. The items used a two-point Likert scale of Agree (A) and
Disagree (D). The validity of the instrument was ensured through rational analysis of
the items on the instrument by some experts in educational management and test
construction. Their comments were used to modify the items. The reliability of the
questionnaire was tested using test- retest method on five schools that were not part
of the sampled schools and the reliability coefficient obtained was 0.85.
Data Collection and Analysis
The questionnaire was administered using a research assistant. Out of the 360
questionnaires administered, 330 were retrieved. Data collected were collated and
analysed using percentages, mean, standard deviation and T-test statistics.
Results and Discussions
Research Question 1
1) What are the perceptions of National Open University, Nigeria learners to
learning support?
Table 1: Frequencies and percentages of National Open University, Nigeria
Students’ perception on distance education learning support
Agree Disagree
Items
Frequency % Frequency %
1 Allotted time for face-to-face tutorial is adequate. 115 35 215 65
2 Tutors are always accessible and willing to assist learners. 150 46 180 54
Tutors are always punctual and regular for face- to face
3 170 52 160 45
tutorial.
4 Studies progress report arrives on time. 200 61 130 39
Centres are conducive for effective learning and
5 210 64 120 36
interactions.
The Institution is proactive to students’ grievances, queries
6 205 62 125 38
and problems regarding studies.
The existence support groups assist in comprehension of
7 190 58 140 42
study materials.
A. Olatoun Abiodun
The findings on textual materials are in agreement with those by Hartley (1994),
Holmberg (1989) and Gous (1987) on instructional devices in ODL textual materials.
These devices are a set of teaching techniques, tactics and educational strategies
that are incorporated and integrated into instructional texts as a form of support to aid
learning for distance learners. Instructional devices in ODL textual materials include
advance organisers, objectives, graphics organisers, pre-tests, overviews and
activities in the text and they are clearly marked (signalled) in the text by the
typography position or style, or they can be embedded as part of the subject matter
discussion.
The importance of learning centres reported by the sample through items 12 and 13
confirm the findings by Quan-Baffour (2005) and Simpson (2000) who also reported
that learning centres need to be evenly distributed so as to serve all the willing
distance education learners. Also opportunity should be given to learners to learn
within the vicinity of his/her environment with adequate provision of learning support
to learners.
Research Question 2
2) Are there any significant differences between the perceptions of male and female
distance learners concerning the provision of learner support services?
Table 2: Gender-wise difference in perceptions concerning learner support
Critical
Group N X SD DF t Probability level Remark
Value
Male 134 28 17
328 1.48 0.05 1.96 NS
Female 196 32 31
NB: 1.48<1.96 this implies that 1.96 is greater than 1.48; NS = Not Significant
Table 2 above reveals the perceptions of male and female learners on the provision
of learner support. The means representing male and female teacher perceptions are
28 and 32 respectively. However, the t-value of 1.48 is lower than the critical t-value
of 1.96 at probability level of 0.05, indicating that there are no significant differences
in the perceptions of learners classified by gender. This shows that both male and
female learners perceived the impact of learner support on their learning experience
to be the same. While Gous (1987) reported that characteristics such as age,
culture, environment, occupation, gender, scholastic, skills and experiences should
be examined to determine their influence on the provision of learner support services,
this study has revealed that there were statistically significant differences between
male and female learners of the NOUN.
Research Question 3
3) Are there significant differences between the perception of rural and urban
distance learners concerning the provision of learner support services?
Table 3: Differences in perceptions between rural and urban learners
Critical
Group N X SD DF t Probability level Remark
Value
Urban 170 38 22
328 6.12 0.05 1.96 S
Rural 160 21 28
NB: 6.12>1.96 this implies that 1.96 is less than 6.12; S = Significant
From Table 3 the respective means on the perceptions of rural and urban distance
learners on the provision of learner support are 38 and 21. The calculated t-value of
6.12 is higher than the critical t-value of 1.96, at the 0.05 cut-off point, indicating
significant differences in the perceptions of rural and urban NOUN learners. This
finding, which shows that urban learners had significantly more positive perceptions
on the provision of learner support services than rural learners, suggests inequalities
in the provision and access to learner support services between rural and urban
A. Olatoun Abiodun
learners in NOUN. It is for such research findings that Quan-Baffour (2005) and
Simpson (2000) have argued that learning centres should be distributed evenly to
give willing learners the opportunity to learn within the vicinity of their environments
with adequate provision of learner support services, particularly for those who live
under difficult conditions in the rural areas.
Research Question 4
4) Are there any significant differences between the perceptions of old and young
NOUN learners with respect to the provision of learner support services?
Table 4: Differences in perceptions between old and young learners
Critical
Group N X SD DF t Probability level Remark
Value
Old 171 45 24
328 5.60 0.05 1.96 S
Young 159 26 36
NB: 5.60>1.96 this implies that 1.96 is less than 5.60; S = Significant
According to Table 4 above, the means representing the perceptions of old and
young distance education learners on the provision of learner support services were
45 and 26 respectively. The calculated t-value of 5.60, which is higher than the
critical t-value of 1.96 at 0.05 probability level, suggests statistically significant
differences between the perceptions of old and young learners with respect to
provision of learner support. The import of this finding should be considered within
the context of earlier findings by Oosthuizen, (1994), Gous (1987) and Knowles
(1988) who attested the influence of age, culture, environment, occupation, gender,
scholastic, skills and experiences on learning styles, motivation, needs, interests and
objectives of distance learners. Thus, significant variations in the perceptions young
and old learners reported in this study has implications on the learning styles,
motivational levels, needs and interests of these groups of NOUN learners.
Implications of the study on Qualitative Educational Planning
The findings of this study suggest several implications that educational managers
and planners should consider when developing learner-centred support services. To
develop a robust learner support system and services for distance learners,
educational managers and planners in NOUN should consider the following;
• identify learners’ needs;
• develop a comprehensive learner support system that addresses learners’
needs;
• conduct extensive research into the subject;
• conduct regular monitoring and supervision to assist in collection and collation
of reliable data and to develop a meaningful two-way dialogue between
information providers (educational planners) and information users (decision-
makers operating at all levels of an education system) as regards situation
analysis of NOUN operations would assist to inform certain decisions by the
policy makers with respect desirable learner support system.
In addition, educational planners should come up with an action plan on the best way
to respond to identified learner support needs of these distance learners. The
following steps would guide this planning process:
1. Identification of policy-related questions that are faced by decision makers
aiming to improve the quality of distance education.
2. Prioritisation of these questions and precise linkage of them to potential future
policy decisions at the appropriate decision-making level with respect to
students’ learning support in distance education.
3. Use policy-related questions to (i) identify information that is relevant to
A. Olatoun Abiodun
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Oosthuizen, M.E.P. (1994). Proposed tutor system. In circular to students support
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Qakisa-Makoe, M. (2005). Reaching out: Supporting black learners in distance
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Quan-Baffour, K.P. (2005). Managing a tutorial system: The UNISA ABET
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