Communication failure or stop printing at certain percentage, print queue always stock

You've tried to uninstall and reinstall the printer driver of your printer. But still no luck. The printer still won't print. Or it would say printing but it won't finish printing.

You can try these steps:

1.Check if the firewall is blocking any printer services

 

2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode

 

3.Disable all the firewalls

 

4.Uninstall the printer driver and software

 

5.Delete any items under the ff keys:

 HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2

 

 HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT  x86\Drivers\Version-3

 

 HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT  x86\Drivers\Version-2

 

 HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT  x86\Drivers\Version-3

 

Optional***

6.Delete any non default items under the ff keys:

Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED

 HKLM\System\CurrentControlSet\Control\Print\Monitors

 HKLM\System\CurrentControlSet001\Control\Print\Monitors

  Default items are as follows:

   AppleTalk Printing Devices

   BJ Language Monitor

   Local Port

   PJL Language Monitor

   Standard TCP/IP Port

   USB Monitor

   Windows NT FAx Monitor

*****

7.Delete any items under the ff keys:

 HKLM\System\CurrentControlSet\Control\Print\Printers

 

 HKLM\System\CurrentControlSet001\Control\Print\Printers

 

8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)

 Ensure there are no documents in queue.

 

 Disconnect printer’s USB cable.

 

 Click the Start pearl, then click All programs, Printers, Dell xxx (where  “xxx” is the printer model number) and then Uninstall.  Complete the  uninstall utility.

 

 From the start search box type spool and press .

 

 The spool folder located at c:\windows\system32\spool opens.

 

 Rename c:\windows\system32\spool\drivers\w32X86 to  c:\windows\system32\spool\drivers\backup.

 

 Rename c:\windows\system32\spool\prtprocs\W32X86 to   c:\windows\system32\spool\prtprocs\backup.

 

9.Restart the computer.

 

10.Check th services status

 

 Start-Run- Type Services.msc and Click on Open

 

 You will see long list of services

 

 You need to make sure following 4 Services are set to Automatically start

       

        Remote Procedure Call RPC

        Remote Procedure Call RPC Locater

        LexBce Server

        Print Spooler

 

11.Reinstall the latest printer driver