 NOC Engineer
Location: Newport, Wales
Our world leading client based in Newport is looking to recruit a NOC L3 Service Engineer to join their growing team on an initial 6 months contract. The NOC L3 Service Engineer role is accountable for providing technical assistance and instructional documentation to other Resolver Groups within the wider Service Operations as well as to the 2nd line network engineers within the NOC. The candidate provides an interface to other technical stakeholders within projects including Architects, other engineering disciplines, and sub-contractors.
A large portion of the role is focused on orchestrating the application of design changes, and investigating critical issues, which are deemed beyond the scope of a 2nd line engineer. The role holder will regularly function as the technical representative of the NOC to the wider community, including the customer and business partners, at times without direct support.
The team is the single point of contact for technical conference bridge calls, which are arranged to resolve major incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications.
To achieve this role, the L3 Service Engineer must exercise the following skills:
• Strong Technical competence in Networking, with a strong understanding of other technologies, such as Windows, SAN, Security, Virtualisation and Secure Certification solutions.
• Strong skills in interpreting, producing, and tracking technical documentation, as well as having strong communications skills within the department to provide confidence and direction to peers.
• Ability to plan, prepare and organise large scale implementation, over a period of several months.
• Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision-making process within the service management internal and external environments.
The successful candidate will have the following experience:
• Provide the lead technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution.
• Apply technical governance to inbound deliveries from the project design phase to ensure they accurately reflect the live environment, & are appropriately structured to enable successful technical service delivery.
• Consistently perform and deliver outputs within the service contract time constraints (KPI’s & SLA’s), and drive efficiency into technical delivery as a key influence and author of departmental and inter departmental process.
• Provide concise documentation to support the delivery of services.
• Champion the attainment of industry standard and vendor specific certifications and complimentary academic qualifications, including those under the umbrella of Cisco, and topics in advanced networking.
• Act as a subject matter expert for specific technical areas, or tools applicable to the project Network.
Adhere to obligations necessary to maintain a Developed Vetting security clearance.
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