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Wanted: Polish, Chinese, Lithuanian and Portuguese speakers for bank's growing band of foreign customers
Last updated at 17:52pm on 11.01.07
Polish workers have arrived in all parts of the UK and require banking services
The Ulster Bank has recruited the first of a team of multilingual employees who will be dedicated to helping Northern Ireland's growing migrant worker population, it announced today.
The bank intends to place a dedicated customer service representative with relevant language skills at branches across the province in the coming months.
With tens of thousands of migrants - mostly from eastern and central Europe - now working in Northern Ireland, the bank recently introduced current account brochures and application forms in Polish, Chinese, Lithuanian and Portuguese.
Richard Donnan, the bank's retail banking chief, said the follow on was an initiative intended to help make the banking experience of migrant workers more straightforward.
"Research showed that for many migrant workers the experience of opening a new bank account in Northern Ireland was difficult and complex, due to a number of factors; in particular the language barrier," he said.
"Responding to customer needs we began to roll out an initiative to provide migrant workers with a banking service in their own language for the first time in Northern Ireland in December, with the introduction of translated printed material.
"We are now taking the initiative to the next level by aiming to provide migrant workers with a dedicated customer service representative at their local branch, beginning with Dungannon where we have a large migrant worker customer-base," he said.
Aleksandra Papeskina who, as well as her native Lithuanian also speaks fluent Russian and English - and is brushing up her Polish - has been selected to work in the Dungannon branch full-time.
Mr Donnan said: "Our growing migrant worker population is playing an ever-more important role in Northern Ireland's economy and society and we are committed to ensuring that they can benefit from our current account banking in the same way as other customers."
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