Software Development Lifecycle: Support Management

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This article discusses the software development lifecycle (SDLC), specifically touches on providing better support management. It focuses on setting up a support ticket manager, collecting and analyzing metrics for defects and support tickets, and whether your software project's quality is improving over time.

This article discusses the software development lifecycle (SDLC), specifically touches on providing better support management. It focuses on setting up a support ticket manager, collecting and analyzing metrics for defects and support tickets, and whether your software project's quality is improving over time. Clink on the link below to download the full text.
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