East Dunbartonshire Libraries - User Survey 2011
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Q1.  How long is it since you last visited a library in East Dunbartonshire?
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Q2.  Which of the following have you used your library for in the past?
Please tick as many as apply
* If other please give more information in the box below:
Q3.  If you have NOT used any library in East Dunbartonshire in the last 6 months, why is this?
Please tick if any of the reasons below apply.
If the reason is not listed above please feel free to use the box below to give your reason or leave any other comments.
Q4.  On your last library visit, how satisfied were you with the range of items available?
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Q5.  Please tick whether you agree or disagree with the following statements:
Strongly Disagree
Disagree
Unsure
Agree
Strongly Agree
I now obtain books from sources other than the library
I now obtain music from sources other than the library
I now obtain films and DVDs from sources other than the library
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Q6.  How do you now obtain books, music and DVDs?
Please tick as many as apply.
Any other reason (please state)
Q7.  Please tick whether you agree or disagree with the following statement:  There is a library near to where I live
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What is the name of your nearest library?
Q8.  Below is a list of some of our current charges:  Do you consider the charges to be:
Much too High
Too High
About Right
Too Low
Much too Low
Reservations - 50p
Reservations (concession) - 25p
DVD rentals (for one week) - £1.05
DVD rentals (boxed set for three week) - £3.10
Children's DVDs (for one week) - £1.05
Music CDs (for 3 weeks) - 60p
Music CDs (concession for 3 weeks) - 30p
Photocopying (per A4 sheet) - 10p
Photocopying (per A3 sheet) - 20p
Computer print-outs (per A4 sheet) - 10p
Overdue charges (per day) - 7p
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Other comments about library charges:
Q9.  When you previously used a local library, how did you find our customer service:
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Please state which library:
Q10.  Libraries in East Dunbartonshire offer the following services shown below.
Please indicate whether you are aware of these services and whether you would consider using them in the future:
Aware
Unaware
Will use in the future
Facility to return items to any library in East Dunbartonshire
Free access to PCs and broadband internet
Computer Taster Sessions
Feature film rental DVDs
Music CD loans
Request service on any items
Opportunity to suggest buying items which we do not have
Support for disabled customers
Reading groups and author visits
Information about local and family history
Facility to reserve & renew items online
Facility to reserve & renew items over the telephone
Photocopying facilities
Fax Facilities
Bookbug Sessions for parents and babies/toddlers
Holiday activities for children
Children's Summer Reading Challenge
Free Downloadable Audiobooks service
Home Library Service
Free Online Information Resources, e.g. Scran, Britannica
Information and Reference service
Archives Service
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Q11.  Do you currently have an eBooks reader?
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If yes, what type?
Please tick all that apply.
Other:
If you don't currently have an eBooks reader, do you have any plans to purchase one in the next 12 months?
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If yes, what type?
Other:
Q12.  Would any of the following encourage you to use your library facilities more often?
Yes
Tick Top 3
More attractive buildings and interiors
Better air conditioning and/or heating
More comfortable seating
Better lighting
Ability to access services via email
Ability to access services via text messages
Self-service facilities to issue or return items
More material in your preferred language*
24-hour post-box for returning items
Better selection of books
Better selection of CDs and DVDs
More availability of popular books
More items for sale (cards, book tokens etc.)
Access to a collection of free ebooks
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Other:
please specify
*Please specify which language
EQUAL OPPORTUNITIES:  This section is entirely optional.  However, by providing this information you will be helping us to develop and monitor our library services.  You may choose to answer some, all or none of these questions.
Are you?
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Are you disabled?
Disability is any long term physical/mental condition or impairment that causes you significant day-to-day problems.
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Which age band do you fall into?
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Which is your ethnic group?
Please tick one box only.
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Other White:
Write in
Asian, Asian Scottish or Asian British
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Other Asian:
Write in:
Black, Black Scottish or Black British:
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Other Black
Write in:
Multiple Ethnic Background:
Write in:
Other Background
Write in
Prefer not to answer
Submit
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