You can always return items if they are defective. All shortages, damages and discrepancies have to be notified by email within 14 days of receipt of goods. No claims will be entertained after this time. The goods are your responsibility until they reach our warehouse. Exchange You will be credited the amount for the returned item(s), including taxes. For the new item, you may place a new order. This will be a faster exchange and you can grab your item while still available.