Feature | Applicable Bandwidths | Note | Operative date | Until | Connection £ Exc VAT |
---|---|---|---|---|---|
Standard Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Note 10 | 23/03/2020 | 30/06/2021 | 98.48 |
Standard Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Notes 10, 13, 14 | 01/07/2021 | 31/03/2022 | 99.39 |
Standard Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Notes 10, 13, 14 | 01/04/2022 | 31/03/2023 | 103.32 |
Standard Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Notes 10, 13, 14 | 01/04/2023 | 31/03/2024 | 114.78 |
Standard Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Notes 10, 13, 14 | 01/04/2024 | 30/04/2024 | 120.05 |
Standard Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Notes 10, 13, 14, 21 | 01/05/2024 | 120.05 | |
Standard Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 01/04/2018 | 30/06/2018 | 92.00 | |
Standard Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 01/07/2018 | 31/03/2019 | 94.76 | |
Standard Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 01/04/2019 | 31/03/2020 | 97.03 | |
Standard Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 01/04/2020 | 30/06/2021 | 98.48 | |
Standard Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Notes 13, 14 | 01/07/2021 | 31/03/2022 | 99.39 |
Standard Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Notes 13, 14 | 01/04/2022 | 31/03/2023 | 103.32 |
Standard Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Notes 13, 14 | 01/04/2023 | 31/03/2024 | 114.78 |
Standard Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Notes 13, 14 | 01/04/2024 | 30/04/2024 | 120.05 |
Standard Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Notes 13, 14, 21 | 01/05/2024 | 120.05 | |
Standard Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s , Up to 40Mbit/s / 15Mbit/s, Up to 100Mbit/s / 15Mbit/s, Up to 100Mbit/s / 30Mbit/s, | 12/07/2010 | 31/07/2011 | 75.00 | |
Standard Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s , Up to 40Mbit/s / 15Mbit/s, Up to 100Mbit/s / 15Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 100Mbit/s / 30Mbit/s, | 01/08/2011 | 31/08/2011 | 75.00 | |
Standard Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s , Up to 40Mbit/s / 15Mbit/s, Up to 100Mbit/s / 15Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 100Mbit/s / 30Mbit/s, | 01/09/2011 | 10/06/2012 | 80.00 | |
Standard Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s , Up to 40Mbit/s / 15Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 100Mbit/s / 15Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 100Mbit/s / 30Mbit/s, Up to 330Mbit/s / 20Mbit/s, Up to 330Mbit/s / 30Mbit/s, | 11/06/2012 | 31/03/2013 | 80.00 | |
Standard Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s , Up to 40Mbit/s / 15Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 100Mbit/s / 15Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 100Mbit/s / 30Mbit/s, Up to 330Mbit/s / 20Mbit/s, Up to 330Mbit/s / 30Mbit/s, | 01/04/2013 | 31/05/2013 | 92.00 | |
Standard Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s , Up to 40Mbit/s / 15Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 100Mbit/s / 15Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 100Mbit/s / 30Mbit/s, Up to 220Mbit/s / 20Mbit/s, Up to 330Mbit/s / 20Mbit/s, Up to 330Mbit/s / 30Mbit/s, | Note 11 | 01/06/2013 | 31/08/2013 | 92.00 |
Standard Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 220Mbit/s / 20Mbit/s, Up to 330Mbit/s / 30Mbit/s, | 01/09/2013 | 15/01/2016 | 92.00 | |
Standard Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s, Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 220Mbit/s / 20Mbit/s, Up to 330Mbit/s / 30Mbit/s, | 16/01/2016 | 15/10/2017 | 92.00 | |
Standard Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s, Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s, Up to 220Mbit/s / 20Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s, | 16/10/2017 | 31/10/2019 | 92.00 | |
Standard Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s, Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 160Mbit/s / 30Mbit/s, Up to 220Mbit/s / 20Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s, | 01/11/2019 | 22/03/2020 | 97.03 | |
Standard Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s, Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s, Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s, Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s | 23/03/2020 | 31/03/2020 | 97.03 | |
Standard Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s, Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s, Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s, Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s | 01/04/2020 | 30/06/2021 | 98.48 | |
Standard Connection | Up to 40Mbit/s / 10Mbit/s, Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s, Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s, Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s | Notes 13, 14 | 01/07/2021 | 31/03/2022 | 99.39 |
Standard Connection | Up to 40Mbit/s / 10Mbit/s, Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s, Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s, Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s | Notes 13, 14 | 01/04/2022 | 31/03/2023 | 103.32 |
Standard Connection | Up to 40Mbit/s / 10Mbit/s, Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s, Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s, Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s | Notes 13, 14 | 01/04/2023 | 31/03/2024 | 114.78 |
Standard Connection | Up to 40Mbit/s / 10Mbit/s, Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s, Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s, Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s, Up to 1200Mbit/s /120Mbit/s, Up to 1800Mbit/s /120Mbit/s | Notes 13, 14 | 01/04/2024 | 30/04/2024 | 120.05 |
Standard Connection | Up to 40Mbit/s / 10Mbit/s, Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s, Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s, Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s, Up to 1200Mbit/s /120Mbit/s, Up to 1800Mbit/s /120Mbit/s | Notes 13, 14, 21 | 01/05/2024 | 120.05 | |
Standard Connection | Up to 500Mbit/s /165Mbit/s, Up to 1000Mbit/s /220Mbit/s | 07/12/2016 | 30/04/2024 | 500.00 | |
Standard Connection | Up to 500Mbit/s /165Mbit/s, Up to 1000Mbit/s /220Mbit/s | 21 | 01/05/2024 | 500.00 | |
Premium Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Note 10 | 11/09/2020 | 30/06/2021 | 138.48 |
Premium Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Note 10 | 01/07/2021 | 31/03/2022 | 139.39 |
Premium Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Note 10 | 01/04/2022 | 31/03/2023 | 143.32 |
Premium Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Note 10 | 01/04/2023 | 31/03/2024 | 154.78 |
Premium Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Note 10 | 01/04/2024 | 30/04/2024 | 160.05 |
Premium Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Note 10, 21 | 01/05/2024 | 160.05 | |
Premium Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 11/09/2020 | 30/06/2021 | 138.48 | |
Premium Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 01/07/2021 | 31/03/2022 | 139.39 | |
Premium Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 01/04/2022 | 31/03/2023 | 143.32 | |
Premium Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 01/04/2023 | 31/03/2024 | 154.78 | |
Premium Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 01/04/2024 | 30/04/2024 | 160.05 | |
Premium Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 21 | 01/05/2024 | 160.05 | |
Premium Connection | Up to 40Mbit/s / 2Mbit/s, Up to 40Mbit/s / 10Mbit/s , Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s , Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s , Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s | 11/09/2020 | 30/06/2021 | 138.48 | |
Premium Connection | Up to 40Mbit/s / 10Mbit/s , Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s , Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s , Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s | 01/07/2021 | 31/03/2022 | 139.39 | |
Premium Connection | Up to 40Mbit/s / 10Mbit/s , Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s , Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s , Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s | 01/04/2022 | 31/03/2023 | 143.32 | |
Premium Connection | Up to 40Mbit/s / 10Mbit/s , Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s , Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s , Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s | 01/04/2023 | 31/03/2024 | 154.78 | |
Premium Connection | Up to 40Mbit/s / 10Mbit/s , Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s , Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s , Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s, Up to 1200Mbit/s /120Mbit/s, Up to 1800Mbit/s /120Mbit/s | 01/04/2024 | 30/04/2024 | 160.05 | |
Premium Connection | Up to 40Mbit/s / 10Mbit/s , Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s , Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s , Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s, Up to 1200Mbit/s /120Mbit/s, Up to 1800Mbit/s /120Mbit/s | 21 | 01/05/2024 | 160.05 | |
Premium Connection | Up to 500Mbit/s /165Mbit/s, Up to 1000Mbit/s /220Mbit/s | 11/09/2020 | 30/04/2024 | 540.00 | |
Premium Connection | Up to 500Mbit/s /165Mbit/s, Up to 1000Mbit/s /220Mbit/s | 21 | 01/05/2024 | 540.00 | |
Advanced Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Note 10 | 02/01/2024 | 31/03/2024 | 289.78 |
Advanced Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Note 10 | 01/04/2024 | 30/04/2024 | 295.05 |
Advanced Connection | Up to 0.5Mbit/s / 0.5Mbit/s | Note 10, 21 | 01/05/2024 | 295.05 | |
Advanced Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 02/01/2024 | 31/03/2024 | 289.78 | |
Advanced Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 01/04/2024 | 30/04/2024 | 295.05 | |
Advanced Connection | Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | 21 | 01/05/2024 | 295.05 | |
Advanced Connection | Up to 40Mbit/s / 10Mbit/s , Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s , Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s , Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s | 02/01/2024 | 31/03/2024 | 289.78 | |
Advanced Connection | Up to 40Mbit/s / 10Mbit/s , Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s , Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s , Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s, Up to 1200Mbit/s /120Mbit/s, Up to 1800Mbit/s /120Mbit/s | 01/04/2024 | 30/04/2024 | 295.05 | |
Advanced Connection | Up to 40Mbit/s / 10Mbit/s , Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s , Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s , Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s, Up to 1200Mbit/s /120Mbit/s, Up to 1800Mbit/s /120Mbit/s | 21 | 01/05/2024 | 295.05 | |
Advanced Connection | Up to 500Mbit/s /165Mbit/s, Up to 1000Mbit/s /220Mbit/s | 02/01/2024 | 30/04/2024 | 675.00 | |
Advanced Connection | Up to 500Mbit/s /165Mbit/s, Up to 1000Mbit/s /220Mbit/s | 21 | 01/05/2024 | 675.00 | |
CP-CP GEA Migration - same product/premises | All | 12/07/2010 | 30/07/2014 | 50.00 | |
CP-CP GEA Migration - same product/premises | All | 31/07/2014 | 31/03/2018 | 11.00 | |
CP-CP GEA Migration - same product/premises | All | 01/04/2018 | 31/03/2019 | 4.63 | |
CP-CP GEA Migration - same product/premises | All | 01/04/2019 | 31/03/2020 | 2.99 | |
CP-CP GEA Migration - same product/premises | All | 01/04/2020 | 30/06/2021 | 3.06 | |
CP-CP GEA Migration - same product/premises | All | 01/07/2021 | 31/03/2022 | 3.08 | |
CP-CP GEA Migration - same product/premises | All | 01/04/2022 | 31/03/2023 | 3.20 | |
CP-CP GEA Migration - same product/premises | All | 01/04/2023 | 31/03/2024 | 3.55 | |
CP-CP GEA Migration - same product/premises | All | 01/04/2024 | 3.71 | ||
FTTP Working Line Takeover | All | 01/04/2020 | 30/06/2021 | 3.06 | |
FTTP Working Line Takeover | All | 01/07/2021 | 31/03/2022 | 3.08 | |
FTTP Working Line Takeover | All | 01/04/2022 | 31/03/2023 | 3.20 | |
FTTP Working Line Takeover | All | 01/04/2023 | 31/03/2024 | 3.55 | |
FTTP Working Line Takeover | All | 01/04/2024 | 3.71 | ||
FTTP Subsequent Provide | All | Note 15 | 01/11/2021 | 31/03/2024 | 25.00 |
FTTP Subsequent Provide | All | Note 15 | 01/04/2024 | 30/04/2024 | 26.15 |
FTTP Subsequent Provide | All | Note 15, 21 | 01/05/2024 | 26.15 | |
Standard Connection - 2.5Gb Box Swap | Up to 1200Mbit/s /120Mbit/s, Up to 1800Mbit/s /120Mbit/s | Note 20 | 01/04/2024 | 30/04/2024 | 90.00 |
Connection - Multiport ONT Box Swap | Up to 0.5Mbit/s / 0.5Mbit/s, Up to 40Mbit/s / 10Mbit/s , Up to 55Mbit/s / 10Mbit/s, Up to 80Mbit/s / 20Mbit/s, Up to 110Mbit/s / 15Mbit/s, Up to 115Mbit/s / 20Mbit/s, Up to 160Mbit/s / 30Mbit/s , Up to 220Mbit/s / 20Mbit/s, Up to 220Mbit/s / 30Mbit/s, Up to 330Mbit/s / 30Mbit/s, Up to 330Mbit/s / 50Mbit/s , Up to 550Mbit/s /75Mbit/s, Up to 1000Mbit/s /115Mbit/s | 01/05/2024 | 90.00 | ||
Connection - Multiport ONT Box Swap | Up to 500Mbit/s /165Mbit/s, Up to 1000Mbit/s /220Mbit/s | 01/05/2024 | 500.00 |
Special Offers are available and can be found using the Special Offer link on the main price list page.
Feature | Note | Operative date | Until | Annual Rental £ Exc VAT |
---|---|---|---|---|
Up to 0.5Mbit/s / 0.5Mbit/s | Note 9, 10 | 23/03/2020 | 30/06/2021 | 92.44 |
Up to 0.5Mbit/s / 0.5Mbit/s | Note 9, 10 | 01/07/2021 | 31/03/2022 | 93.12 |
Up to 0.5Mbit/s / 0.5Mbit/s | Note 10 | 01/04/2022 | 31/03/2023 | 96.96 |
Up to 0.5Mbit/s / 0.5Mbit/s | Note 10 | 01/04/2023 | 31/03/2024 | 107.64 |
Up to 0.5Mbit/s / 0.5Mbit/s | Note 10 | 01/04/2024 | 112.56 | |
Up to 40Mbit/s / 2Mbit/s | 12/07/2010 | 31/08/2019 | 183.48 | |
Up to 40Mbit/s / 2Mbit/s | Note 11 | 01/09/2019 | 31/03/2022 | 171.36 |
Up to 40Mbit/s / 2Mbit/s | Note 11 | 01/04/2022 | 31/03/2023 | 178.56 |
Up to 40Mbit/s / 2Mbit/s | Note 11 | 01/04/2023 | 31/03/2024 | 198.36 |
Up to 40Mbit/s / 2Mbit/s | Note 11 | 01/04/2024 | 207.48 | |
Up to 40Mbit/s / 10Mbit/s | 12/07/2010 | 31/08/2019 | 189.48 | |
Up to 40Mbit/s / 10Mbit/s | 01/09/2019 | 30/06/2021 | 171.36 | |
Up to 40Mbit/s / 10Mbit/s | Note 7 | 01/07/2021 | 31/03/2022 | 167.11 |
Up to 40Mbit/s / 10Mbit/s | Note 7 | 01/04/2022 | 31/03/2023 | 173.77 |
Up to 40Mbit/s / 10Mbit/s | Note 7 | 01/04/2023 | 31/03/2024 | 193.04 |
Up to 40Mbit/s / 10Mbit/s | Note 7 | 01/04/2024 | 201.91 | |
Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Note 7 | 01/04/2018 | 30/09/2018 | 155.05 |
Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Note 7 | 01/10/2018 | 31/03/2019 | 155.33 |
Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Note 7 | 01/04/2019 | 31/03/2020 | 147.32 |
Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Note 7 | 01/04/2020 | 30/06/2021 | 145.35 |
Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Note 7 | 01/07/2021 | 31/03/2022 | 167.11 |
Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Note 7 | 01/04/2022 | 31/03/2023 | 173.77 |
Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Note 7 | 01/04/2023 | 31/03/2024 | 193.04 |
Up to 40Mbit/s / 10Mbit/s where GEA FTTC 40/10 is not available | Note 7 | 01/04/2024 | 201.91 | |
Up to 40Mbit/s / 15Mbit/s | 12/07/2010 | 31/08/2019 | 220.08 | |
Up to 40Mbit/s / 15Mbit/s | Note 11 | 01/09/2019 | 31/03/2022 | 171.36 |
Up to 40Mbit/s / 15Mbit/s | Note 11 | 01/04/2022 | 31/03/2023 | 178.56 |
Up to 40Mbit/s / 15Mbit/s | Note 11 | 01/04/2023 | 31/03/2024 | 198.36 |
Up to 40Mbit/s / 15Mbit/s | Note 11 | 01/04/2024 | 207.48 | |
Up to 55Mbit/s / 10Mbit/s | 16/01/2016 | 30/06/2021 | 201.48 | |
Up to 55Mbit/s / 10Mbit/s | 01/07/2021 | 31/03/2022 | 203.40 | |
Up to 55Mbit/s / 10Mbit/s | 01/04/2022 | 31/03/2023 | 211.92 | |
Up to 55Mbit/s / 10Mbit/s | 01/04/2023 | 31/03/2024 | 235.44 | |
Up to 55Mbit/s / 10Mbit/s | 01/04/2024 | 246.24 | ||
Up to 80Mbit/s / 20Mbit/s | 11/06/2012 | 31/08/2019 | 220.08 | |
Up to 80Mbit/s / 20Mbit/s | 01/09/2019 | 30/06/2021 | 207.36 | |
Up to 80Mbit/s / 20Mbit/s | 01/07/2021 | 31/03/2022 | 209.28 | |
Up to 80Mbit/s / 20Mbit/s | 01/04/2022 | 31/03/2023 | 218.04 | |
Up to 80Mbit/s / 20Mbit/s | 01/04/2023 | 31/03/2024 | 242.28 | |
Up to 80Mbit/s / 20Mbit/s | 01/04/2024 | 253.44 | ||
Up to 100Mbit/s / 15Mbit/s | 12/07/2010 | 31/08/2019 | 255.48 | |
Up to 100Mbit/s / 15Mbit/s | Note 11 | 01/09/2019 | 30/06/2021 | 207.36 |
Up to 100Mbit/s / 15Mbit/s | Note 11 | 01/07/2021 | 31/03/2022 | 209.28 |
Up to 100Mbit/s / 15Mbit/s | Note 11 | 01/04/2022 | 31/03/2023 | 218.04 |
Up to 100Mbit/s / 15Mbit/s | Note 11 | 01/04/2023 | 31/03/2024 | 242.28 |
Up to 100Mbit/s / 15Mbit/s | Note 11 | 01/04/2024 | 253.44 | |
Up to 110Mbit/s / 15Mbit/s | 01/08/2011 | 31/08/2019 | 258.48 | |
Up to 110Mbit/s / 15Mbit/s | 01/09/2019 | 30/06/2021 | 207.36 | |
Up to 110Mbit/s / 15Mbit/s | 01/07/2021 | 31/03/2022 | 209.28 | |
Up to 110Mbit/s / 15Mbit/s | 01/04/2022 | 31/03/2023 | 218.04 | |
Up to 110Mbit/s / 15Mbit/s | 01/04/2023 | 31/03/2024 | 242.28 | |
Up to 110Mbit/s / 15Mbit/s | 01/04/2024 | 253.44 | ||
Up to 115Mbit/s / 20Mbit/s | 23/03/2020 | 30/06/2021 | 207.36 | |
Up to 115Mbit/s / 20Mbit/s | 01/07/2021 | 31/03/2022 | 209.28 | |
Up to 115Mbit/s / 20Mbit/s | 01/04/2022 | 31/03/2023 | 218.04 | |
Up to 115Mbit/s / 20Mbit/s | 01/04/2023 | 31/03/2024 | 242.28 | |
Up to 115Mbit/s / 20Mbit/s | 01/04/2024 | 253.44 | ||
Up to 100Mbit/s / 30Mbit/s | 12/07/2010 | 31/08/2019 | 537.00 | |
Up to 100Mbit/s / 30Mbit/s | Note 11 | 01/09/2019 | 30/06/2021 | 207.36 |
Up to 100Mbit/s / 30Mbit/s | Note 11 | 01/07/2021 | 31/03/2022 | 209.28 |
Up to 100Mbit/s / 30Mbit/s | Note 11 | 01/04/2022 | 31/03/2023 | 218.04 |
Up to 100Mbit/s / 30Mbit/s | Note 11 | 01/04/2023 | 31/03/2024 | 242.28 |
Up to 100Mbit/s / 30Mbit/s | Note 11 | 01/04/2024 | 253.44 | |
Up to 160Mbit/s / 30Mbit/s | 16/10/2017 | 30/06/2021 | 253.68 | |
Up to 160Mbit/s / 30Mbit/s | 01/07/2021 | 31/03/2022 | 256.08 | |
Up to 160Mbit/s / 30Mbit/s | 01/04/2022 | 31/03/2023 | 266.88 | |
Up to 160Mbit/s / 30Mbit/s | 01/04/2023 | 31/03/2024 | 296.52 | |
Up to 160Mbit/s / 30Mbit/s | 01/04/2024 | 310.20 | ||
Up to 220Mbit/s / 20Mbit/s | 01/06/2013 | 31/08/2019 | 288.00 | |
Up to 220Mbit/s / 20Mbit/s | 01/09/2019 | 30/06/2021 | 255.36 | |
Up to 220Mbit/s / 20Mbit/s | 01/07/2021 | 31/03/2022 | 257.76 | |
Up to 220Mbit/s / 20Mbit/s | 01/04/2022 | 31/03/2023 | 268.56 | |
Up to 220Mbit/s / 20Mbit/s | 01/04/2023 | 31/03/2024 | 298.32 | |
Up to 220Mbit/s / 20Mbit/s | 01/04/2024 | 312.00 | ||
Up to 220Mbit/s / 30Mbit/s | 23/03/2020 | 30/06/2021 | 255.36 | |
Up to 220Mbit/s / 30Mbit/s | 01/07/2021 | 31/03/2022 | 257.76 | |
Up to 220Mbit/s / 30Mbit/s | 01/04/2022 | 31/03/2023 | 268.56 | |
Up to 220Mbit/s / 30Mbit/s | 01/04/2023 | 31/03/2024 | 298.32 | |
Up to 220Mbit/s / 30Mbit/s | 01/04/2024 | 312.00 | ||
Up to 330Mbit/s / 20Mbit/s | 11/06/2012 | 31/08/2019 | 396.00 | |
Up to 330Mbit/s / 20Mbit/s | Note 11 | 01/09/2019 | 30/06/2021 | 291.36 |
Up to 330Mbit/s / 20Mbit/s | Note 11 | 01/07/2021 | 31/03/2022 | 294.12 |
Up to 330Mbit/s / 20Mbit/s | Note 11 | 01/04/2022 | 31/03/2023 | 306.48 |
Up to 330Mbit/s / 20Mbit/s | Note 11 | 01/04/2023 | 31/03/2024 | 340.44 |
Up to 330Mbit/s / 20Mbit/s | Note 11 | 01/04/2024 | 356.16 | |
Up to 330Mbit/s / 30Mbit/s | 11/06/2012 | 31/05/2013 | 720.00 | |
Up to 330Mbit/s / 30Mbit/s | 01/06/2013 | 31/08/2019 | 456.00 | |
Up to 330Mbit/s / 30Mbit/s | 01/09/2019 | 30/06/2021 | 291.36 | |
Up to 330Mbit/s / 30Mbit/s | 01/07/2021 | 31/03/2022 | 294.12 | |
Up to 330Mbit/s / 30Mbit/s | 01/04/2022 | 31/03/2023 | 306.48 | |
Up to 330Mbit/s / 30Mbit/s | 01/04/2023 | 31/03/2024 | 340.44 | |
Up to 330Mbit/s / 30Mbit/s | 01/04/2024 | 356.16 | ||
Up to 330Mbit/s / 50Mbit/s | 16/10/2017 | 31/08/2019 | 456.00 | |
Up to 330Mbit/s / 50Mbit/s | 01/09/2019 | 30/06/2021 | 291.36 | |
Up to 330Mbit/s / 50Mbit/s | 01/07/2021 | 31/03/2022 | 294.12 | |
Up to 330Mbit/s / 50Mbit/s | 01/04/2022 | 31/03/2023 | 306.48 | |
Up to 330Mbit/s / 50Mbit/s | 01/04/2023 | 31/03/2024 | 340.44 | |
Up to 330Mbit/s / 50Mbit/s | 01/04/2024 | 356.16 | ||
Up to 500Mbit/s /165Mbit/s | 07/12/2016 | 30/06/2021 | 660.00 | |
Up to 500Mbit/s /165Mbit/s | 01/07/2021 | 31/03/2022 | 666.12 | |
Up to 500Mbit/s /165Mbit/s | 01/04/2022 | 31/03/2023 | 694.08 | |
Up to 500Mbit/s /165Mbit/s | 01/04/2023 | 31/03/2024 | 771.12 | |
Up to 500Mbit/s /165Mbit/s | 01/04/2024 | 806.64 | ||
Up to 550Mbit/s /75Mbit/s | 23/03/2020 | 30/06/2021 | 327.36 | |
Up to 550Mbit/s /75Mbit/s | 01/07/2021 | 31/03/2022 | 330.36 | |
Up to 550Mbit/s /75Mbit/s | 01/04/2022 | 31/03/2023 | 344.28 | |
Up to 550Mbit/s /75Mbit/s | 01/04/2023 | 31/03/2024 | 382.44 | |
Up to 550Mbit/s /75Mbit/s | 01/04/2024 | 400.08 | ||
Up to 1000Mbit/s /115Mbit/s | 23/03/2020 | 30/06/2021 | 375.36 | |
Up to 1000Mbit/s /115Mbit/s | 01/07/2021 | 31/03/2022 | 378.84 | |
Up to 1000Mbit/s /115Mbit/s | 01/04/2022 | 31/03/2023 | 394.80 | |
Up to 1000Mbit/s /115Mbit/s | 01/04/2023 | 31/03/2024 | 438.60 | |
Up to 1000Mbit/s /115Mbit/s | 01/04/2024 | 458.76 | ||
Up to 1000Mbit/s /220Mbit/s | 07/12/2016 | 30/06/2021 | 960.00 | |
Up to 1000Mbit/s /220Mbit/s | 01/07/2021 | 31/03/2022 | 969.00 | |
Up to 1000Mbit/s /220Mbit/s | 01/04/2022 | 31/03/2023 | 1,009.68 | |
Up to 1000Mbit/s /220Mbit/s | 01/04/2023 | 31/03/2024 | 1,121.76 | |
Up to 1000Mbit/s /220Mbit/s | 01/04/2024 | 1,173.36 | ||
Up to 1200Mbit/s /120Mbit/s | 01/04/2024 | 470.76 | ||
Up to 1800Mbit/s /120Mbit/s | 01/04/2024 | 500.88 |
Feature | Note | Operative date | Until | Special Offers Available | Connection £ Exc VAT |
---|---|---|---|---|---|
Charge to change the product bandwidth between any of the products | 12/07/2010 | 19/06/2014 | 10.00 | ||
Charge to change the product bandwidth between any of the products | 20/06/2014 | 31/03/2018 | Special Offer available -see Section 8.4 | 11.25 | |
Charge to change the product bandwidth between any of the products | 01/04/2018 | 31/03/2019 | 7.26 | ||
Charge to change the product bandwidth between any of the products | 01/04/2019 | 31/03/2020 | 5.82 | ||
Charge to change the product bandwidth between any of the products | 01/04/2020 | 30/06/2021 | 5.58 | ||
Charge to change the product bandwidth between any of the products | 01/07/2021 | 31/03/2022 | 5.64 | ||
Charge to change the product bandwidth between any of the products | 01/04/2022 | 31/03/2023 | 5.86 | ||
Charge to change the product bandwidth between any of the products | 01/04/2023 | 31/03/2024 | 6.51 | ||
Charge to change the product bandwidth between any of the products | 01/04/2024 | 6.80 | |||
Service cessation (GEA FTTP) | 12/07/2010 | 31/03/2011 | 5.22 | ||
Service cessation (GEA FTTP) | 01/04/2011 | 30/06/2017 | 5.37 | ||
Service cessation (GEA FTTP) | 01/07/2017 | 0.00 | |||
Managed Installation | |||||
Price per module | 12/07/2010 | 31/08/2011 | 12.00 | ||
Price per module | 01/09/2011 | 31/08/2018 | 12.50 | ||
Price per module | 01/09/2018 | 30/11/2020 | 13.50 | ||
Price per module | 01/12/2020 | Withdrawn | |||
Base Module, CP Router & 1 PC (2 modules) | 12/07/2010 | 31/08/2011 | 24.00 | ||
Base Module, CP Router & 1 PC (2 modules) | 01/09/2011 | 31/08/2018 | 25.00 | ||
Base Module, CP Router & 1 PC (2 modules) | 01/09/2018 | 30/11/2020 | 27.00 | ||
Base Module, CP Router & 1 PC (2 modules) | 01/12/2020 | Withdrawn | |||
Set Top Box Reconnection (2 modules) | 12/07/2010 | 31/08/2011 | 24.00 | ||
Set Top Box Reconnection (2 modules) | 01/09/2011 | 31/03/2013 | 25.00 | ||
Set Top Box Reconnection (1 module) | 01/04/2013 | 31/08/2018 | 12.50 | ||
Set Top Box Reconnection (1 module) | 01/09/2018 | 30/11/2020 | 13.50 | ||
Set Top Box Reconnection (1 module) | 01/12/2020 | Withdrawn | |||
Reconnection of end user devices (Price per module, each device to be assigned N number of modules) | 12/07/2010 | 31/08/2011 | 12.00 | ||
Reconnection of end user devices (Price per module, each device to be assigned N number of modules) | 01/09/2011 | 31/08/2018 | 12.50 | ||
Reconnection of end user devices (Price per module, each device to be assigned N number of modules) | 01/09/2018 | 30/11/2020 | 13.50 | ||
Reconnection of end user devices (Price per module, each device to be assigned N number of modules) | 01/12/2020 | Withdrawn | |||
Home Wiring Solution | note 2 | 01/09/2011 | 0.00 | ||
Fit CP Supplied UPS | 16/11/2019 | 13.50 | |||
Prove IPVoice | 16/11/2019 | 31/12/2023 | 13.50 | ||
Prove IPVoice | 01/01/2024 | 5.00 | |||
Service Modification Charges | |||||
NTE Shift - Relocation of existing NTE | 12/07/2010 | See Service Products Price List | |||
ONT Shift - Relocation of existing ONT | 01/07/2018 | See Service Products Price List | |||
Cancel/Amend/Modify - CRD Amend,order notes amend, order cancellation, etc. | 12/07/2010 | 19/06/2014 | 10.00 | ||
Cancel/Amend/Modify - CRD Amend,order notes amend, order cancellation, etc. | note 5 | 20/06/2014 | 31/03/2018 | 11.25 | |
Cancel/Amend/Modify - CRD Amend,order notes amend, order cancellation, etc. | note 5 | 01/04/2018 | 31/03/2019 | 7.26 | |
Cancel/Amend/Modify - CRD Amend,order notes amend, order cancellation, etc. | note 5 | 01/04/2019 | 31/03/2020 | 5.82 | |
Cancel/Amend/Modify - CRD Amend,order notes amend, order cancellation, etc. | note 5 | 01/04/2020 | 30/06/2020 | 5.58 | |
Cancel/Amend/Modify - CRD Amend, order notes amend, order cancellation (applicable for cancellations until 6pm CCD -1) | note 5 | 01/07/2020 | 30/06/2021 | 5.58 | |
Cancel/Amend/Modify - CRD Amend, order notes amend, order cancellation (applicable for all non-engineer appointed order cancellations, and for engineer appointed order cancellations until 6pm CCD -1) | note 5 | 01/07/2021 | 31/03/2022 | 5.64 | |
Cancel/Amend/Modify - CRD Amend, order notes amend, order cancellation (applicable for all non-engineer appointed order cancellations, and for engineer appointed order cancellations until 6pm CCD -1) | note 5, 16, 18 | 01/04/2022 | 31/03/2023 | 5.86 | |
Cancel/Amend/Modify - CRD Amend, order notes amend, order cancellation (applicable for all non-engineer appointed order cancellations, and for engineer appointed order cancellations until 6pm CCD -1 / Standard Cancellation Charge) | note 5, 16, 18 | 01/04/2023 | 31/03/2024 | 6.51 | |
Cancel/Amend/Modify - CRD Amend, order notes amend, order cancellation (applicable for all non-engineer appointed order cancellations, and for engineer appointed order cancellations until 6pm CCD -1 / Standard Cancellation Charge) | note 5, 16, 18 | 01/04/2024 | 6.80 | ||
Cancel - Order cancellation (applicable for engineer-appointed order cancellations after 6pm CCD -1) | note 5 | 01/07/2020 | 30/06/2021 | 98.48 | |
Cancel - Order cancellation (applicable for engineer-appointed order cancellations after 6pm CCD -1) | note 5 | 01/07/2021 | 31/03/2022 | 99.39 | |
Cancel - Order cancellation (applicable for engineer-appointed order cancellations after 6pm CCD -1) | note 5 | 01/04/2022 | 31/03/2023 | 103.32 | |
Cancel - Order cancellation (applicable for engineer-appointed order cancellations after 6pm CCD -1 / Late Cancellation Charge) | note 5, 19 | 01/04/2023 | 31/03/2024 | 114.78 | |
Cancel - Order cancellation (applicable for engineer-appointed order cancellations after 6pm CCD -1 / Late Cancellation Charge) | note 5, 19 | 01/04/2024 | 120.05 | ||
Cancel/Amend/Modify - Regrading of existing upstream speed, both at point of sale and in-life | 12/07/2010 | 19/06/2014 | 10.00 | ||
Cancel/Amend/Modify - Regrading of existing upstream speed, both at point of sale and in-life | note 5 | 20/06/2014 | 31/03/2018 | 11.25 | |
Cancel/Amend/Modify - Regrading of existing upstream speed, both at point of sale and in-life | note 5 | 01/04/2018 | 31/03/2019 | 7.26 | |
Cancel/Amend/Modify - Regrading of existing upstream speed, both at point of sale and in-life | note 5 | 01/04/2019 | 31/03/2020 | 5.82 | |
Cancel/Amend/Modify - Regrading of existing upstream speed, both at point of sale and in-life | note 5 | 01/04/2020 | 30/06/2021 | 5.58 | |
Cancel/Amend/Modify - Regrading of existing upstream speed, both at point of sale and in-life | note 5 | 01/07/2021 | 31/03/2022 | 5.64 | |
Cancel/Amend/Modify - Regrading of existing upstream speed, both at point of sale and in-life | note 5 | 01/04/2022 | 31/03/2023 | 5.86 | |
Cancel/Amend/Modify - Regrading of existing upstream speed, both at point of sale and in-life | note 5 | 01/04/2023 | 31/03/2024 | 6.51 | |
Cancel/Amend/Modify - Regrading of existing upstream speed, both at point of sale and in-life | note 5 | 01/04/2024 | 6.80 | ||
Product Assurance Charges | |||||
Super Fast Visit Assure - Visit to customer premises | 12/07/2010 | 31/12/2011 | 0.00 | ||
Super Fast Visit Assure - Visit to customer premises | 01/01/2012 | 31/03/2013 | 155.00 | ||
Visit Assure - Visit to customer premises | 01/04/2013 | 12/04/2017 | 165.00 | ||
Visit Assure - Visit to customer premises | 13/04/2017 | 30/06/2021 | 130.00 | ||
Visit Assure - Visit to customer premises | 01/07/2021 | 31/03/2022 | 131.21 | ||
Visit Assure - Visit to customer premises | 01/04/2022 | 31/03/2023 | 136.40 | ||
Visit Assure - Visit to customer premises | 01/04/2023 | 31/03/2024 | 151.54 | ||
Visit Assure - Visit to customer premises | 01/04/2024 | 158.51 | |||
Superfast Recharge - visit plus internal module | 01/04/2018 | 30/06/2018 | 94.03 | ||
Superfast Recharge - visit plus internal module | 01/07/2018 | 30/04/2020 | 107.00 | ||
Superfast Recharge - visit plus internal module | 01/05/2020 | Withdrawn | |||
Superfast Recharge - visit plus internal and external module | 01/04/2018 | 30/04/2018 | 166.00 | ||
Superfast Recharge - visit plus internal and external module | 01/05/2018 | 30/04/2020 | 142.00 | ||
Superfast Recharge - visit plus internal and external module | 01/05/2020 | Withdrawn | |||
Fibre Broadband Boost: Mon to Fri | note 8 | 01/05/2018 | 30/04/2020 | 139.00 | |
Fibre Broadband Boost: Mon to Fri | note 8 | 01/05/2020 | Withdrawn | ||
Fibre Broadband Boost: Saturday | note 8 | 01/05/2018 | 30/04/2020 | 185.00 | |
Fibre Broadband Boost: Saturday | note 8 | 01/05/2020 | Withdrawn | ||
Right When Tested | |||||
Right When Tested - Charge for submitting a trouble ticket proved RWT via the SMC | 12/07/2010 | See LLU Price list - MPF Standard Line Test | |||
Right When Tested - Charge for clearing a trouble ticket proved RWT in the Network | 12/07/2010 | 19/06/2013 | See LLU Price list - Network RWT | ||
Right When Tested - Charge for clearing a trouble ticket proved RWT in the Network | 20/06/2013 | Withdrawn | |||
Customer Premises Equipment Replacement - Replacement of damaged or missing ONT | Note 12 | 01/09/2010 | 30/06/2018 | 69.50 | |
Customer Premises Equipment Replacement - Replacement of damaged or missing ONT | Note 12 | 01/07/2018 | 31/07/2019 | 60.00 | |
Customer Premises Equipment Replacement - Replacement of damaged or missing ONT | Note 12 | 01/08/2019 | 31/08/2020 | 35.00 | |
Customer Premises Equipment Replacement - Replacement of damaged or missing ONT | Note 12 | 01/09/2020 | 30/11/2021 | 29.00 | |
Customer Premises Equipment Replacement - Replacement of damaged or missing ONT | Note 12 | 01/12/2021 | 30/09/2023 | 31.00 | |
Customer Premises Equipment Replacement - Replacement of damaged or missing ONT | Note 12 | 01/10/2023 | 25.00 | ||
Appointment Charges | |||||
FTTP Expedite | note 3 | 01/08/2011 | 31/10/2011 | 158.40 | |
FTTP Expedite | note 3 | 01/11/2011 | 31/03/2013 | 180.00 | |
FTTP Expedite | note 3 | 01/04/2013 | 30/04/2018 | 196.00 | |
FTTP Expedite | note 3 | 01/05/2018 | 31/03/2024 | 100.10 | |
FTTP Expedite | note 3 | 01/04/2024 | 110.00 | ||
Bulk Checker Charges | |||||
Bulk Line Checker (per file) | 01/08/2011 | 17/09/2012 | 777.60 | ||
Bulk Line Checker (per file) | 18/09/2012 | 19/06/2014 | 850.58 | ||
Bulk Line Checker (per file) | 20/06/2014 | 30/06/2018 | 877.70 | ||
Bulk Line Checker (per file) | 01/07/2018 | 31/07/2019 | 95.00 | ||
Bulk Line Checker (per file) | 01/08/2019 | 31/10/2020 | 70.00 | ||
Bulk Line Checker (per file) | 01/11/2020 | 30/09/2021 | 125.00 | ||
Bulk Line Checker (per file) | 01/10/2021 | 20/11/2022 | 120.00 | ||
Bulk Line Checker (per file) | 21/11/2022 | 130.00 |
Feature | Note | Operative date | Until | Percentage adjustment |
---|---|---|---|---|
Fibre to the Premises Held to Term charges | note 4 | 01/09/2011 | 28/04/2021 | 9% |
Fibre to the Premises Held to Term charges | note 4 | 29/04/2021 | Not applicable |
The proposed exemption is subject to the following terms and conditions:
The connection charge exemption will be applicable to the first FTTP order in areas where the network has been delivered following the Full Fibre Infrastructure Build (FFIB) network provision. This entitles a CP to an exemption from the connection charge of the first FTTP order.
The exemption applies to the list price and also applies to any special offer running on connection charge during a given time.
Feature | Note | Operative date | Exemption on Connection charge £ Exc VAT |
---|---|---|---|
Exemption on all FTTP Bandwidths variants Up to 330Mbit/s / 50Mbit/s | 1,2 | 15/01/2019 | Connection charge currently in effect |
Exemption on FTTP bandwidths 500Mbit/s / 165Mbit/s and 1000Mbit/s / 220Mbit/s | 1,2 | 15/01/2019 | Connection charge currently in effect |
Notes:
1) The actual connection charge exemption will be up to a maximum of £2800
2) The exemption will be applied to the Communications Providers’ invoices as a bill rebate in the subsequent period for qualifying orders.Rental Charges shall apply as per the existing price list entries. Rental Charges shall apply as per the existing price list entries.
Special Offers are available and can be found using the Special Offer link on the main price list page.
Feature | Note | Operative date | Until | Connection £ Exc VAT | Annual Rental £ Exc VAT |
---|---|---|---|---|---|
Up to 40Mbit/s / 2Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 12/07/2010 | 31/08/2011 | 75.00 | 82.80 |
Up to 40Mbit/s / 2Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2011 | 31/03/2013 | 80.00 | 82.80 |
Up to 40Mbit/s / 2Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2013 | 31/10/2019 | 92.00 | 82.80 |
Up to 40Mbit/s / 2Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/11/2019 | 31/03/2020 | 97.03 | 85.56 |
Up to 40Mbit/s / 2Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2020 | 30/06/2020 | 98.48 | 85.56 |
Up to 40Mbit/s / 2Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 40Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 12/07/2010 | 31/08/2011 | 75.00 | 88.80 |
Up to 40Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2011 | 31/03/2013 | 80.00 | 88.80 |
Up to 40Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2013 | 31/08/2019 | 92.00 | 88.80 |
Up to 40Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2019 | 31/10/2019 | 92.00 | 85.56 |
Up to 40Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/11/2019 | 31/03/2020 | 97.03 | 85.56 |
Up to 40Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2020 | 30/06/2020 | 98.48 | 85.56 |
Up to 40Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 40Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) where GEA FTTC 40/10 is not available | note 1 and 6 | 01/04/2018 | 30/06/2018 | 92.00 | 69.59 |
Up to 40Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) where GEA FTTC 40/10 is not available | note 1 and 6 | 01/07/2018 | 31/03/2019 | 94.76 | 69.59 |
Up to 40Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) where GEA FTTC 40/10 is not available | note 1 and 6 | 01/04/2019 | 31/03/2020 | 97.03 | 61.51 |
Up to 40Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) where GEA FTTC 40/10 is not available | note 1 and 6 | 01/04/2020 | 30/06/2020 | 98.48 | 59.97 |
Up to 40Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) where GEA FTTC 40/10 is not available | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 40Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 12/07/2010 | 31/08/2011 | 75.00 | 119.40 |
Up to 40Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2011 | 31/03/2013 | 80.00 | 119.40 |
Up to 40Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2013 | 31/08/2013 | 92.00 | 119.40 |
Up to 40Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2013 | 31/08/2019 | Withdrawn from new supply | 119.40 |
Up to 40Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2019 | 30/06/2020 | Withdrawn from new supply | 85.56 |
Up to 40Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 55Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 16/01/2016 | 31/10/2019 | 92.00 | 100.80 |
Up to 55Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/11/2019 | 31/03/2020 | 97.03 | 115.68 |
Up to 55Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2020 | 30/06/2020 | 98.48 | 115.68 |
Up to 55Mbit/s / 10Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 80Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 11/06/2012 | 31/03/2013 | 80.00 | 119.40 |
Up to 80Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2013 | 31/10/2019 | 92.00 | 119.40 |
Up to 80Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/11/2019 | 31/03/2020 | 97.03 | 121.56 |
Up to 80Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2020 | 30/06/2020 | 98.48 | 121.56 |
Up to 80Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 100Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 12/07/2010 | 31/08/2011 | 75.00 | 154.80 |
Up to 100Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2011 | 31/03/2013 | 80.00 | 154.80 |
Up to 100Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2013 | 31/08/2013 | 92.00 | 154.80 |
Up to 100Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2013 | 31/08/2019 | Withdrawn from new supply | 154.80 |
Up to 100Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2019 | 30/06/2020 | Withdrawn from new supply | 121.56 |
Up to 100Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 110Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/08/2011 | 31/08/2011 | 75.00 | 157.80 |
Up to 110Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2011 | 31/03/2013 | 80.00 | 157.80 |
Up to 110Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2013 | 31/08/2013 | 92.00 | 157.80 |
Up to 110Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2013 | 31/08/2019 | Withdrawn from new supply | 157.80 |
Up to 110Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2019 | 31/10/2019 | Withdrawn from new supply | 121.56 |
Up to 110Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/11/2019 | 31/03/2020 | 97.03 | 121.56 |
Up to 110Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2020 | 30/06/2020 | 98.48 | 121.56 |
Up to 110Mbit/s / 15Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 100Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 12/07/2010 | 31/08/2011 | 75.00 | 436.32 |
Up to 100Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2011 | 31/03/2013 | 80.00 | 436.32 |
Up to 100Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2013 | 31/08/2013 | 92.00 | 436.32 |
Up to 100Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2013 | 31/08/2019 | Withdrawn from new supply | 436.32 |
Up to 100Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2019 | 30/06/2020 | Withdrawn from new supply | 121.56 |
Up to 100Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 160Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 16/10/2017 | 31/10/2019 | 92.00 | 153.00 |
Up to 160Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/11/2019 | 31/03/2020 | 97.03 | 167.88 |
Up to 160Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2020 | 30/06/2020 | 98.48 | 167.88 |
Up to 160Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 220Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/06/2013 | 31/08/2019 | 92.00 | 187.32 |
Up to 220Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2019 | 31/10/2019 | 92.00 | 169.56 |
Up to 220Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/11/2019 | 31/03/2020 | 97.03 | 169.56 |
Up to 220Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2020 | 30/06/2020 | 98.48 | 169.56 |
Up to 220Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 330Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 11/06/2012 | 31/03/2013 | 80.00 | 295.32 |
Up to 330Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2013 | 31/08/2013 | 92.00 | 295.32 |
Up to 330Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2013 | 31/08/2019 | Withdrawn from new supply | 295.32 |
Up to 330Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2019 | 30/06/2020 | Withdrawn from new supply | 205.56 |
Up to 330Mbit/s / 20Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 330Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 11/06/2012 | 31/03/2013 | 80.00 | 619.32 |
Up to 330Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2013 | 31/05/2013 | 92.00 | 619.32 |
Up to 330Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/06/2013 | 31/08/2019 | 92.00 | 355.32 |
Up to 330Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2019 | 31/10/2019 | 92.00 | 205.56 |
Up to 330Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/11/2019 | 31/03/2020 | 97.03 | 205.56 |
Up to 330Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2020 | 30/06/2020 | 98.48 | 205.56 |
Up to 330Mbit/s / 30Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn | ||
Up to 330Mbit/s / 50Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 16/10/2017 | 31/08/2019 | 92.00 | 355.32 |
Up to 330Mbit/s / 50Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/09/2019 | 31/10/2019 | 92.00 | 205.56 |
Up to 330Mbit/s / 50Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/11/2019 | 31/03/2020 | 97.03 | 205.56 |
Up to 330Mbit/s / 50Mbit/s "Transition product" (including Simultaneous Provide) | note 1 | 01/04/2020 | 30/06/2020 | 98.48 | 205.56 |
Up to 330Mbit/s / 50Mbit/s "Transition product" (including Simultaneous Provide) | 01/07/2020 | Transition discount withdrawn | Transition discount withdrawn |
The “Transition product” is only available in conjunction with an existing WLR or MPF service
If the associated WLR or MPF service is terminated, the full annual rental charges for the appropriate GEA-FTTP product variant will apply from the termination date of the WLR or MPF service
Openreach reserves the right to withdraw the “transition product” at any time on not less than 28 days notice
Please note: Transition discount is only available to CPs who have consumed the FVA (fixed voice access) product and can be claimed in ECI areas only.
Notes:
Excess Construction Charges (ECCs) - may apply to GEA FTTP connections and an exemption may also be available. Details of ECCs and exemptions can be found at:
http://www.openreach.co.uk/orpg/pricing/serviceproducts.do
NTE Shfit - can be found at:
http://www.openreach.co.uk/orpg/pricing/serviceproducts.do
MPF Standard Line and Network RWT can be found at the LLU Price List:
http://www.openreach.co.uk/orpg/pricing/lluprices.do
Repair Service Levels
Details can be found under Service Products section of the Price List, that can be found at:
http://www.openreach.co.uk/orpg/pricing/serviceproducts.do
Other Charges Time Related Charges For Time Related Charges (applicable to Out of Hours Visits, Abortive Visits, Equipment Testing, etc.)
refer to the Service Products section of the price list, that can be found at:
http://www.openreach.co.uk/orpg/pricing/serviceproducts.do
1. A Simultaneous Provide is where the service is provided as part of a new copper line provision on either MPF or WLR with the same CCD as a new provision of the GEA FTTP Product. The prices shown here refer to the the GEA FTTP element of that provide only.
2. This is not offered as a discrete product but instead is part of connection
3. The Expedite charge is payable in addition to the FTTP connection charge. The charge is only raised if the revised Customer Committed date is met. The Expedite price is published in anticipation of the capability being available in the future.
4. Hold to Term Charges become due when a Service is ceased before the expiry of any minimum period of service for that Service. The minimum period of service for Fibre to the Premises products is 1 month for new circuit orders connected from 29/04/2021. Until this point the minimum period of service was 12 months (unless the GEA-FTTP service had migrated between Communications Providers when a minimum period of service of one month following such migration applied). The rebate on Hold to Term charges set out here was only applicable when the minimum period of service was 12 months and was payable one month in arrears on a Communications Providers total Hold to Term charges payable in the previous month. The percentage was based on data from the Office of National Statistics, Property Transactions report.
5. Cancellation charges are compensatory and not subject to VAT.
6. Openreach amends its process for billing for products where the annual charge is not divisible by twelve. Openreach will flex the monthly charges by a penny up or down, so that over the course of the year the total price charged is no more than the charge on the price list. The flexing of the monthly charges is shown below.
For the year 1 April 2018 to 31 March 2019:
April £5.79
May to March £5.80
For the year 1 April 2019 to 1 March 2020:
April to August £5.12
September to March £5.13
For the year 1 April 2020 to 31 March 2021:
April to June £4.99
July to March £5.00
7. Openreach amends its process for billing for products where the annual charge is not divisible by twelve. Openreach will flex the monthly charges by a penny up or down, so that over the course of the year the total price charged is no more than the charge on the price list. The flexing of the monthly charges is shown below.
For the year 1 April 2018 to 31 March 2019: April to September £12.92, October to January £12.94, February to March £12.95
For the year 1 April 2019 to 31 March 2020: April to July £12.27, August to March £12.28
For the year 1 April 2020 to 31 March 2021: April to December £12.11, January to March £12.12
For the year 1 April 2021 to 31 March 2022: April to June £12.12, July to November £13.93, December to March: £13.92
For the year 1 April 2022 to 31 March 2023: April to February: £14.48, March: £14.49
For the year 1 April 2023 to 31 March 2024: April to July: £16.08, August to March: £16.09
For the year 1 April 2024 to 31 March 2025: April to August: £16.82, September to March: £16.83
8. This charge is raised on all valid Broadband Boost orders. The total quarterly charge will be subject to a rebate of 11.7%, paid per quarter. The rebate will be applied against the total quarterly charges, to reflect completed Broadband Boost activities.
9. Openreach amends its process for billing for products where the annual charge is not divisible by twelve. Openreach will flex the monthly charges by a penny up or down, so that over the course of the year the total price charged is no more than the charge on the price list. The flexing of the monthly charges is shown below.
For the year 1 April 2019 to 31 March 2020
March £7.71
For the year 1 April 2020 to 31 March 2021
April to November £7.70
December to March £7.71
10. Any volumes acquired on this product will not count towards the volume commitment targets under the GEA Special Offer Volume Agreement
11. FTTP 40Mbit/s / 15Mbit/s, 100Mbit/s / 15Mbit/s, 100Mbit/s / 30Mbit/s, and 330Mbit/s / 20Mbit/s, bandwidths were withdrawn from new supply on 01/09/2013. FTTP 40Mbit/s / 2Mbit/s was withdrawn from new supply on 01/07/2021.
12. In the event an ONT replacement is required due to customer damage TRC charges would be raised in addition to this equipment charge.
13. This charge applies for the first remote activation at a New Site location.
14. If a standard connection is ordered and it is possible to remotely activate a circuit (with no engineering visit), then the order will be automatically converted to an FTTP Subsequent Provide and be billed accordingly for any order completed on or after 01/11/2021.
15. Applies to a port that is remotely activated having previously been connected. If an engineering visit is required the order will be converted to an FTTP Standard Connection and be billed accordingly.
16) From 18 October 2022, Amend charges will also apply in the event of direct end customer contact on behalf of the Communications Provider, where the end customer has requested a change in the required date in direct communication with Openreach.
17) Number no longer in use.
18) As of 24/10/2022, CRD amends made between KCI1 and KCI2 on New Sites pre-orders, as allowed from that date, will not be counted as a chargeable item for billing purposes. (CRD amends between KCI1 and KCI2 are not allowed on any other FTTP order types. CRD amends made post-KCI2 on all FTTP orders, including those that started as a New Sites pre-order, will be chargeable).
19) From the 16/09/2023 in the event that the engineer visits the End Customer premises, on an order which is cancelled after 6pm CCD-1, the CP will also be liable for all Abortive Visit Charges (AVC).
20) Where a CP places an order for a bandwidth modify and the ONT needs to be swapped to a 2.5Gb capable ONT, a Standard Connection - 2.5Gb Box Swap will be charged. There will be no separate charge for a bandwidth modify.