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MassSave Interactions
We're collecting stories of interactions with MassSave to gain a better understanding of problems in the process and ways to improve the system. Please answer any questions that are relevant to your experience. A space for you to tell your story in full is located below the specific questions.
There is currently legislation proposed to restructure MassSave, shifting program management away from the utilities to an office held accountable to a diverse Board of stakeholders. More information on these bills is available at
https://tinyurl.com/MassSaveBillInfo
To urge your legislator to support these bills, please visit
https://tinyurl.com/SaveMassSave
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Type of property
Residence
Business
Combined Residence/Business
Rental, I'm a renter
Rental, I'm a landlord
Other:
Town / city
Your answer
If you visited the MassSave.org website, were you able to find & understand MassSave incentives that were useful to you?
Yes
No
Other:
Clear selection
Were you able to get an energy assessment?
Yes
No
Other:
Clear selection
How long did you have to wait to get your assessment?
Yes
No
Other:
Clear selection
Were you able to find a contractor to complete the recommended energy efficiency work?
Yes
No
Other:
Clear selection
Did you receive the rebates you were told you qualified for? (If applicable)
Yes
No
Other:
Clear selection
Were you responsible for filing rebate paper work, or did your contractor assist you in the process?
Your answer
W
as the final cost of the contractor’s work in line with the initial estimate?
Yes
No
Other:
Clear selection
Were you told you needed to contact another agency (and were you able to find & work with that other agency?)
Yes
No
Other:
Clear selection
Did anyone, either a MassSave rep or your contractor, help connect you to other agencies or programs you needed to engage with to complete the work needed?
Yes
No
Other:
Clear selection
Were you told that you needed other work done before MassSave work could be started? (aka "pre-weatherization" work)
Yes
No
Other:
Clear selection
Did the contractor help connect you to or suggest resources to resolve that "pre-weatherization" work?
Yes
No
Other:
Clear selection
Could anyone from MassSave help you connect to resources for "pre-weatherization" work?
Yes
No
Other:
Clear selection
Tell us your experiences in detail:
Your answer
How would you like MassSave to work? What changes would you suggest? Or if re-building the program from the ground up, what would you want it to be / how would you want it to function?
Your answer
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