LibQUAL in Ireland: Performance assessment and service improvement in Irish University libraries

C McCaffrey - The Journal of Academic Librarianship, 2013 - Elsevier
LibQUAL, drawing from interviews with administrators and library directors in the seven Irish
universities together with data from the Irish LibQUAL … Two found LibQUAL to be very useful …

[PDF][PDF] Expectations on library services, library quality (LibQual) dimension and library customer satisfaction: relationship to customer loyalty

AS Cristobal - Library Philosophy and Practice (e-journal), 2018 - core.ac.uk
This study examined the library users’ minimum acceptable, desired, and actual observed
service performance level of the University of Saint Louis (USL) College Library along the four …

An analysis of service quality in academic libraries using LibQUAL scale: Application oriented approach, a case study in Mashhad University of Medical Sciences …

S Pedramnia, P Modiramani… - Library …, 2012 - emerald.com
Purpose – The main purpose of this paper is quality assessment of services provided by the
MUMS libraries and determining member satisfaction and expectations of library services in …

A meta-analysis of service quality of Iranian university libraries based on the LibQUAL model

A Ramezani, SJ Ghazimirsaeed, F Azadeh… - Performance …, 2018 - emerald.com
Purpose The purpose of this paper is to assess the quality of Iranian university libraries.
Design/methodology/approach This first systematic review and meta-analysis were based on the …

Ten Years of LibQual: A study of qualitative and quantitative survey results at the University of Mississippi 2001–2010

JT Greenwood, AP Watson, M Dennis - The Journal of Academic …, 2011 - Elsevier
This article analyzes quantitative adequacy gap scores and coded qualitative comments
from LibQual surveys at the University of Mississippi from 2001 to 2010, looking for …

Analysis (LibQual) on loyalty and library satisfaction; A case study in YARSI University Library Service Center

TD Rizky, N Huda, M Muslikh, N Rini - Jurnal Organisasi Dan …, 2020 - jurnal.ut.ac.id
… This study aims to analyze (LibQual): the effect of the … effect (LibQual) on the loyalty of the
visitors; the effect (LibQual) … The results of this study indicate that the LibQual component has …

Using the DEMATEL model to expose core causal items of LibQUAL for improving library service quality: from the perspective of big data

CH Wu, YH Yuan, SB Tsai - Soft Computing, 2020 - Springer
This study aims to expose the “causal core” items of LibQUAL + ™ from professional
librarians’ views. The objective is to prioritize limited resources to improve the most influential …

Using LibQUAL model for improving the level of students' satisfaction from quality of services in academic libraries: A Case Study in North Khorasan Province, Iran

AA Pourahmad, M Neshat… - Journal of Information & …, 2016 - World Scientific
The most important aim of the research is to evaluate and analyse the quality level of services
of four different university libraries which are located in the North Khorasan province in Iran…

[PDF][PDF] Library performance assessment of service quality through LibQUAL: The case of Maharshi Dayanand University (MDU), Rohtak (India)

A Kumar, P Mahajan - Library Philosophy and Practice, 2019 - researchgate.net
… based on LibQUAL model. Thus, the current research fills the research gap and will trigger
more LibQUAL based surveys particularly in Indian academic libraries. The LibQUAL study …

[PDF][PDF] Understanding the expectations of Pakistani libraries users: a LibQUAL study

SU Rehman - Library Philosophy and Practice, 2012 - digitalcommons.unl.edu
LibQUAL is a well-known and recognized instrument … in LibQUAL since its inception. The
instrument was developed in collaboration between ARL and Texas A&M University. LibQUAL