In this episode with James, we asked him to focus on a discussion on 5 key inflection points in the business that have been key in making the brand what we see today.

:47 - Changing the business model from Sub-Contractor to Franchise Partner in 2012 with the change of ownership to Singapore Post at the time.

2:26 - CEO Richard Thame's arrival to the brand with a key focus on the franchising aspect of business. A long history of success with a number of other key franchise brands.

5:59 - The massive surge in growth that particularly was triggered from the covid period, but that this growth has continued with 30million+ parcels a year now.

8:29 - The role and changes with technology in the business and industry such as the Courier App, facilities being green, and automation machinery within freighting facilities.

10:54 - Customer choices at the end user level and those options that customers now have, such notifications and deliveries to alternate hub locations like newsagencies, pharmacies and similar.

Podcast Produced by: www.magneticbusinessmedia.com.au

Franchise Stories and Knowledge Base (our other website): www.franchisebuyer.com.au

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