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Community FAQ

Welcome!

Welcome! Here you will find answers to FAQs related to the 15 user download of CollabNet Enterprise Edition. These have been extracted from the various discussion threads that our users have contributed. Thanks to all of you who have taken the time to make these contributions. On a related point, please note that moving forwards we will be granting openCollabNet committer access to select individuals. These individuals will be users identified as being active forum contributors and/or providers of working solutions to commonly encountered issues. Committer access will provide users with the ability to post content prominently and in a structured, organized way by providing direct access to project pages such as this.

Richard Murray, VP Engineering, CollabNet.

FAQs

In this baby step version of the FAQ, links to a few critical discussion posts are given. Later, we'll try to distill this into a more conventional FAQ.

Installation Issues

Below are a list of most useful posts relevant to installation of the CEE 15 user edition on a Centos 3.8 OS .

1. Basic installation instructions.
1. http://onsite.open.collab.net/servlets/ProjectForumMessageView?messageID=373&forumID=48 - by Richard Fieldhouse based on a very helpful initial post by João Pedro. The attachments from that post are listed here
• http://onsite.open.collab.net/files/forums/106/48/41/CEE_CentOS3.8_Installation.txt
  
• http://onsite.open.collab.net/files/forums/106/48/40/CentOSpatch.tar.gz
2. Couple of modifications to the above instructions
• You may also want to follow the following posts on editing your runtime-options.conf file before installation or recreating the file after installation if you seem to have strange troubles with your projects. Typically the symptom that requires this fix seems to be a permanent "Changes Pending" on a newly created subversion based project.

• http://onsite.open.collab.net/servlets/ProjectForumMessageView?messageID=214&forumID=48

• You would also want to look @ this post to ensure that the repository is checked out and your cache is all cleaned up
  

• http://onsite.open.collab.net/servlets/ProjectForumMessageView?forumID=48&messageID=364

 

Use Issues

1. Resetting the administrative password in case you get locked out
• http://onsite.open.collab.net/servlets/ProjectForumMessageView?messageID=112&forumID=48
• Basically you need to execute the script site/runtime/scripts/reset-root-authentication-failures.py to clear the authentication failure count (stored in DB) for the 'root' user
• CEE needs to be running for this to happen

Performance Tuning

1. Turn off unnecessary services on your server
• By default the following unnecessary services are turned ON on the CENTOS 3.8 OS which may be unnecessary (if you are ONLY running a collabnet server on the machine and nothing else)
  
• cups (printing services)
  
• autofs (auto mount)
  
• rhnsd (redhat network update)
  
• pcmcia (if you are on a notebook, this may be needed)
  
• apmd (power management control - maybe needed if you are on a notebook)
• isdn (I'm yet to see a machine using isdn connections, but maybe you are the exception)
• hpoj
  
• To see a list of running services, use the following command
• service --status-all
• By default, the init level for the Centos 3.8 Server install is 3. To see which all services are enabled for this and other runlevels, you could use...
• chkconfig --list
• To turn off a specific service for all init levels
• chkconfig off
• e.g: chkconfig cups off