outlook.exe faulting module outllib.dll

Hi all!

My one user having problems with Outlook 2003. User complains it moslty
craches when he working with Calendar.
Event viewer states:

Faulting application outlook.exe, version 11.0.8118.0, stamp 456628bf,
faulting module outllib.dll, version 11.0.8118.0, stamp 4566283d, debug? 0,
fault address 0x0000355f.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

both WindowsXP PRo and Office 2003 upto date. How to solve this problem,

regards,
toxikas

Hi toxikas,

I've got also two pc's in my environment (until now) which are stating this
error, not sure when this occurs through the day.

This problem is occuring suddenly since yesterday, maybe it something with
the actual mspatches rolled out through the last week. I'll try to find
something out and will post back.

If anyone else has a clue what the problem is relied to, I would be greately
for a hint.

Best regards,

Daniel

Hi Toxikas,

just found out that both machines were used for the first time after
installing following patches at the date the problem occured:

- KB925257
- KB925534
- KB890830
- KB924085
- KB929969

So in detail patches were installed, system has been rebooted and short time
after this the errors occured.

I think there is something wrong with one of the two outlook updates
"KB925534" or "KB924085"

... the discussion can begin :-)

Hi Daniel,

I have the same problem. only problem is that you cant remove these patches
once they are intstalled. i have tried detect & repair and renaming the dll
file.

muliple users now seem to have outlook crashing!! has anyone managed to
resolve this?

thanks

phill

Hi Phill,

I uninstalled Patch KB924085 via Add/Remove Software on the client itself,
afterwards no problems on this machine (until now)

Removing through WSUS is not possible because patch has set parameter
"removable" to no.

Regards,

Daniel

Hi Daniel,

On our workstations the patch does not appear in the add/remove programs.
on our wsus server it lists the patch as installed? In wsus it also says
that the patch can not be removed?

Any other help appreciated.

thanks

Hi Phill,

sorry for the dump question, but did you active "show updates" within
"add/remove software"?
Yes Patch is marked as "not removable within WSUS", but that only means that
it cannot be removed through WSUS.

Hi Daniel,

I have checked add/remove programs. most updates are shown but i cant see
the "show updates" option within add/remove programs on the xp machines?

could you point me in the right direction?

cheers

Phill

also,

we only have sp1 on the xp machines. we have just noticed that on xp sp1
the option is not available. can it be enabled?

cheers

phill

sorry, i ment, can it be enabled without installing sp2.

cheers

Sorry Phill,

I don't know where this could be enabled with SP1.

But maybe you could uninstall the patch by running the orinial exceutable
with a uninstall parameter (I don't realy know if this executable has this
feature)?

regards,

Daniel

I have seen the same error since applying the updates in question. It has
affected sporadic users, but reports of outlook errors seem to be increasing.
I have uninstalled the updates KB929969 and KB925534 on 8 affected clients,
and seems to have corrected the issue with the exception of one user. Stay
tuned...

Is there any way to report these issues to M$ so we can get a proper
update that will not cause crashes.

Hello all,

I have a user who is having this problem. She is using Office 2000 SP3
with all updates. I have uninstalled and reinstalled the office
software and I am still getting the same behaviour.

I have read your post with interest and checked the user's computer for
the updates in question. The updates are not listed. I did some reading
up on these updates and KB92534 is 2003 junk mail filter update. But
KB929969 is a Server 2003 update!?!? Could this be a typo? if not why
is this update effecting office.

I will keep you all updated with how I get on.

Luke

The user informed me that it seemed that everytime she walked away from her
machine Outlook would lock. She had a screensaver on that asked for password
to resume. When she unlocked her computer outlook was locked.

I took the password resume off her computer and everything now seems fine.

Strange.

Any ideas?

I can make Outlook crash and restart pretty consistently just by opening an
email and immediately hitting the <esc> key -- definitely something wrong
with the last updates...

Please have a look to this MS-Article, it descripes a problem with outlook
2003 in conjunction with CRM 3.0 and the mentioned Patch:
http://support.microsoft.com/default.aspx/kb/931270/en-us

I hope that covers your problem.

regards,

Daniel

On Jan 26, 6:23 am, Daniel Lüngen

Well that pretty much describes my problem that I am having. I have to
users that have CRM 3.0 and the newest update both were crashing I
will give M$ a call and see what they say about the hotfix.

Thanks again.