Scooter Dealer Information
Note: if you own more than one scooter, please take this survey multiple times so that the data will apply correctly to the exact business transaction for the dealer in question. Thanks!
Your email address:
*
State of Residence:
Please Select
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Your email address will not be divulged to anyone or any company. Your email address will only be used if I need clarification on one of your answers.
How did you purchase?
*
Please Select
Online
Local Dealer
Dealer's Name
*
Dealer Web Site
How satisfied are you with the price you paid?
*
Please Select
Very Satisfied
Satisfied
Somewhat Satisfied
Average
Somewhat Unsatisfied
Unsatisfied
Very Unsatisfied
Did your dealer do a prep on the scooter?
*
Yes
No
If your dealer did a prep, how much did they charge?
*
No Dealer Prep
$0 to $99
$ 100 to $200
$201 to $300
more than $300
Did you do your own prep? What did this include? (please check all that apply)
*
I did not prep my scooter
changed vacuum hoses
changed fuel lines
changed spark plug
changed belt
changed engine oil
changed antifreeze
changed gear oil
changed brake fluid
tightened all nuts and bolts
Did your dealer charge extra for lift-gate delivery service?
*
ordered locally -no shipping
No extra charges
Yes, under $150
Yes, over $150
Did your dealer charge extra for paperwork (bill of sale or manufacturer's certificate of origin)?
*
no
yes, under $100
yes, over $100
What level of technical knowledge would you say your dealer and his mechanic has?
*
Please Select
Excellent
Good
Fair
Average
Poor
No practical knowledge
don\'t know (never asked for help)
How many days did it take to receive your scooter (from the day you ordered--enter zero if you picked your scooter up from a local dealer)?
*
How many days did it take to receive your paperwork (from the day you ordered--enter zero if you picked your scooter up from a local dealer)?
*
How do you feel about your dealer's customer service?
*
Please Select
Very good - answers questions first call
good - quick to return calls
fair - does return my calls
average
lacking - seems understaffed
poor - seldom returns calls
horrible - never returns calls
Did you have any problems licensing your scooter?
*
Not necessary to license my scooter
Did not license my scooter
No problems licensing
Yes, some problems
Was nearly impossible to license my scooter
my scooter is still not licensed due to problems
Do you feel you had any mechanical issues that should have been caught by your dealer (not at the manufacturing/assembly plant)?
*
Please Select
No problems
Yes, one issue
Yes, multiple issues
How does your dealer do with stocking parts
*
Please Select
I get my parts in 1-2 days
I get my parts in 3-7 days
I get my parts in 1-2 weeks
I get my parts in more than 2 weeks but less than 30 days
I get my parts in 30-60 days
I get my parts over 60 days
I am still waiting on parts
I have never had to get replacement parts
How many warranty issues have you had? (need parts or service/mechanical advice)
*
Please Select
1
2-3
4-6
more than 6
Comments (any questions you would like to see added)?
Submit
Should be Empty: