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Meeting Agenda #1: Start on Time

By Michele Sliger

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Summary: Our society is founded on the importance of meetings, and it seems that the higher on the corporate ladder one climbs, the more meetings he must attend. Indeed, one of Michele Sliger's coworkers calculated that the amount of time she spends arranging meetings, getting to meetings, and in meetings equates to almost her entire workweek—thirty-six hours on average. Even though we may lose track of time in meetings, we all are painfully aware of the time we spend waiting for everyone to show up. In this week's column, Michele Sliger explains some of the tactics she's seen teams use to ensure that meetings start on time.


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Hear more about this topic in the StickyMinds SoundByte podcast interview with Michele Sliger.


With multiple back-to-back meetings scheduled throughout the day, it's inevitable that some will run long and others will start late as attendees fly around like busy, busy bees. There are a lot of problems associated with having so many meetings, especially since over-booked calendars leave us with little time to do any actual work. But for this article, let's keep it short and focus solely on how to get people simply to show up on time to the meetings they currently have.

Hi-Ho, Hi-Ho, It's Off to Work We Go
One team decided that anyone who comes in late has to sing. Nobody much relished the thought of having his coworkers hear him warble and being teased mercilessly about it throughout the day. (Actually the teasing was a corollary to the first rule of having to sing if you show up late, and the teasing, like the workday, must end at 5 p.m.) The singing rule worked fine for a while, and everyone showed up on time, until the new director started joining the planning meetings.

He was always late, and it turned out that he enjoyed singing! The first time he was tardy to this team's meeting, the manager of the team graciously offered to let the punishment slide since the director was unaware of the team rule, but the director was happy to comply. He first sang "I'm a Little Teapot," a child's song, which he acted out with one hand on his hip as a handle and the other arm extended as the spout. Subsequent late comings meant the team was regaled with show tunes and pop songs, one of which included an excellent air guitar accompaniment.

Time Equals Money
Something as simple as a "tardy fee" can work as well. Fines usually range from a quarter to a dollar, and the money can go to a snack fund or to charity. Small amounts are not effective deterrents for chronic abusers, who often will throw down $5 and say "Here, I'm going to be late a lot." This is good news for the charity but bad news for the team.

For one group trying this approach, charging more was an option but seemed out of line with their goal of encouraging people to show up on time—not punishing them for being late. Executive managers liked the idea of fining people who were late, however, so they decided to charge each other twenty dollars. Hundreds of dollars later, it was clear that no matter the fee—$1 at the team level or $20 at the executive level—people weren't encouraged to show up on time.

So the incentives were changed. The executives gave $200 to each team that would go to the charity of the team's choice at the end of each quarter, provided everyone showed up to their meetings on time. If someone was late, one dollar was then taken out of the pot, reducing the amount of money that would go to the charity. Guilt, in this case, worked much better!

Crime and Punishment
Koosh balls are also a great way for good-natured teams to enforce the late rule. These are small, colorful balls made from strands of soft rubber tied together at the center. They are fun to play with, and getting hit with one doesn't hurt. One team kept a bowl full of Koosh balls in the center of the conference table. When the meeting started and it was clear someone was going to be late, everyone reached into the bowl to grab a ball. When the offender finally showed up he was welcomed with a hail of Koosh balls flung at him. Adding insult to injury, the offender was responsible for cleaning up the mess after the meeting: all Koosh balls returned to the bowl, cups and papers thrown away, etc.

One team decided that whoever showed up last—late or not—had to record the minutes for the next meeting. This can actually be a nice way to share the burden for some groups, as no one seems to particularly enjoy this responsibility. However if this method of encouraging on-time attendance isn't agreed to by all members of the team, it can backfire. Many who are forced to write meeting minutes won't do a very good job of it if they feel resentful, and this can lead to inaccuracies and incomplete notes in the final document.

Taking Back Lost Time
One friend of mine, deciding it would be fruitless to try to fight the system, just came to meetings prepared to spend the first fifteen minutes doing something useful. Like many of us, she would bring her laptop and continue working until everyone showed up. She actually found this the most productive time of her day, as she often had the room to herself for a few minutes and could concentrate better in the quiet, distraction-free environment.

The less subtle bring a book to read. And I'm not talking about a business book, but a dog-eared paperback with cowboys or space aliens or lovers on the cover. I watched one man pull his book back out in the middle of a meeting when a coworker showed up late and the manager stopped the meeting to update the late-comer with what had been discussed.

Topping this was a woman who would knit during meetings, not bothering to stop once the meeting was underway. She took a few notes here and there. Surprisingly, the constant clicking of her knitting needles was actually kind of soothing—almost as if someone were typing on a keyboard and getting real work done.

Whatever your group comes up with—whether late arrivals must buy bagels for the team or perform an interpretive dance—keep in mind that you'll probably have to experiment until you find something that works in your culture. Sometimes simply becoming more aware of the problem is all that's needed to fix it. Other times a big bowl of Koosh balls can really help!


About the Author
Michele Sliger has extensive experience in agile software development, having worked in both XP and Scrum teams before becoming a consultant. As a self-described "bridge builder," her passion lies in helping those in traditional software development environments cross the bridge to agility. Along with co-author Stacia Broderick, their forthcoming book "The Software Project Manager's Bridge to Agility" will focus on that topic, helping PMI-trained project managers make the transition. Michele is a Certified Scrum Trainer (CST) and a certified Project Management Professional (PMP). If you have a question, or would like help with your agile adoption, Michele can be reached at michele@sligerconsulting.com.

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StickyMinds.com Weekly Column From 6/25/2007 

Member Comments
Add Your CommentExpand Comments
 
Comment:    
by Karen Lowe 9/5/2007

I've just realized that I am going into two solid days of design review meetings, and I have forgotten my knitting. Woe is me!

 
 
Comment:    
by Jean Tabaka 7/10/2007

Hey Michele,

I really like your compendium of tactics to get meetings started on time. If a group added up all the minutes of wait time of all attendees for all their meetings in one month and calculated the salaries spent, I think it would be a good incentive to implement your ideas. BTW, your list reminded me of two other tactics I have seen, and I think I learned one of them from you :- ) First, have the meeting start at an odd time versus on the hour: 9:03 instead of 9:00. Second, if someone arrives late for the daily status meeting, they get to wear a giant "I WAS LATE" sign around their neck for the rest of the day. ...Read On

Author's Response:
7/12/2007    
Wearing a sign reminds me of something I saw recently in Vegas at the Blue Man show. About 10 minutes into the show the Blue guys stopped what they were doing, all the lights came up, sirens went off, and on the screen behind them appeared this text: "You're Late!". And sure enough, there was a spotlight on this couple who was walking down the aisle, trying to find their seat. The Blue Men just stood and stared at them until they made it to their seats and sat down. Then the sirens silenced, the lights went back down, and the show went on. It must have been incredibly embarrassing for them, and the rest of the audience found it hysterically funny!

Thanks for your comment, Jean!
-Michele

 
 
Comment:    
by Wayne Mack 6/29/2007

My solution to the problem of meetings not starting on time is to start the meetings on time. I am primarily referring to regularly scheduled meetings, such as status meetings, but start a 9:00 meeting at 9:00.

This means, starting the actual meeting, not discussing everyone's weekend or vacation plans, but starting with agenda item #1. Socialization is important, but do it before or after the meeting; let the people with a time crunch control their time and not be held hostage.

There is no need to define what to do about late comers. Make the expectation clear and explicit that the meeting is to start and time. ...Read On

 
 
Comment:    
by Danny R. Faught 6/28/2007

Interesting topic! There are some interesting details of the meeting culture that don't have a good social norm yet. For example, online calendars will fill in a meeting from 9-10am, and another that's a 10 minute walk away for 10-11am. Unless the first meeting finishes early (i.e., before 10 - a rare treat!), that's a recipe for tardiness. It's too bad people don't remember their college days where classes let out with 10 minutes to spare (so 9-10 really means 9:00-9:50).

Sometimes the unspoken rule is to just plan to show up several minutes late, since meetings are unlikely to start on time anyway. Perhaps that would work...Read On

 
 
Comment:    
by Neeti Jain 6/26/2007

Instead of punishing those who arrive late in meetings, we can reward those who arrive on time. We can say for instance that people who arrive on time for say 30 consecutive days without fail get some small goody. If company can go an extra mile ahead it can even display their names on some notice board or company's intranet site as most punctual or most disciplined people of the month. What say?

Author's Response:
6/26/2007    
I think if the group agrees that this is a good method for encouraging on-time attendance, then they should give it a try. Whatever method you choose, you'll have better results if it's a team decision. Thanks, Neeti! -Michele

 
 
Comment:    
by Sanat Sharma 6/25/2007

Michele, I think publishing the names of the late arrivers in the meeting minutes is also a great idea. “Hang around for people who turn up late” should be the first agenda of the meeting.
If the people who participate in a meeting can't cooperate to start their meeting on time, what chance is there they will cooperate to start a project on time? The same people who participate in meeting are the same people who are responsible for the tasks in a project.
If we are not planning our meeting timely and in a proper way, we are just playing in this IT industry and befooling ourselves.

-- Sanat Sharma

Author's Response:
6/25/2007    
That's a good idea and a great point, Sanat. Thanks for your comment!
-Michele

 
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