Careers with TomoTherapy Incorporated
The worldwide medical community’s response to the Hi·Art System® has resulted in significant, sustained growth for our company. Therefore, we regularly have a variety of positions available in the United States and abroad.
TomoTherapy Incorporated is an Equal Opportunity/Affirmative Action Employer.
Last updated on: 12-02-2008
| Current Positions | |
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This contract position will oversee the administration and compliance of TomoTherapy's benefit programs such as health, life insurance, disability, and retirement plans. Key responsibilities: *Oversee processes of all benefits program administration, including processing of transactions and addressing employee issues in a timely and accurate manner *Reviewing key policies and practices to ensure they are effective and compliant with regulations, including COBRA, FLSA, FMLA, ERISA, Sarbanes-Oxley legislation, etc. *Recommending and developing processes as appropriate to improve accuracy or efficiency *Monitoring benefit billings from providers *Collaborating with executive management on special projects and Board of Director presentations *Maintaining proactive communication with benefit providers and partners to ensure both company and partner needs are being met Desired Qualifications: *Thorough knowledge of state and federal benefits-related regulations *Experience supporting a multi-state organization with knowledge of international benefits highly desirable (but not required) *Hands-on, practical experience with both exempt and non-exempt employee populations *Proficiency in computer applications, including Web-based HRIS, word processing, spreadsheets, and email. *Proactive, conceptual thinker, with hands-on, roll-up-your-sleeves work ethic *Sense of humor! |
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We are looking for a Business Analyst who has deep understanding of the Finance business area and configuration experience within SAP Finance. The ideal candidate possesses excellent leadership skills, a proven track record of delivering high quality results, and a focus on team work and collaboration. This role requires strong communication, presentation, and influencing skills with both business and technical teams. Modules include FI-AR, FI-AP, FI-GL, FI-EM and EC-CS. Reporting tools include LIS, Sap Query and Report Painter. Experience with SAP BI reporting is desirable. Qualifications *6-8 years in depth business analyst experience in support of finance business processes; 5+ years FI configuration experience. *Experience and understanding of how to apply and implement systems supporting FI processes within an SAP environment. *Strong understanding of SAP master data and transactional elements in the FI modules. *Solid understanding of SAP FI integration with other modules (SD, MM, PP, HR, etc.) *Experience conducting large scale requirements and design sessions with business owners. *Working knowledge of US GAAP a plus. *ABAP and BI experience a plus. *Must be able to manage multiple priorities and projects simultaneously. *Must be a self-starter, results-oriented and have a track record of timely high-quality deliverables. *Experience interacting with all levels of IT and business unit management. *Excellent verbal and written communication skills; strong presentation and negotiation conflict resolution skills. Education *BA BS degree in MIS, Finance or related fields. Skills and Certifications *SAP FI-CO module. *Configuration background |
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We are looking for a Clinical Applications Training Specialist who is a well rounded performer and decision maker in routine aspects of clinical applications as related to the safe and effective use of the TomoTherapy system. This person uses developing knowledge and initial clinical experience to make decisions in many routine cases. In difficult, unusual, or nuanced circumstances, the Clinical Applications Training Specialist will investigate and make recommendations potentially requiring guidance or oversight. The Clinical Applications Training Specialist is responsible for assisting in the development of customer training material as well as instruction for use of the TomoTherapy Hi Art system as a part of the TomoTherapy Institute of Learning. This position requires excellent written and verbal communication skills and a significant amount of travel. This individual will possess the ability to work well with a diverse professional group including physicians, physicists, radiation therapists, dosimetrists, and administrative personnel. This position involves learning the TomoTherapy Hi Art system workflow process resulting in becoming a mild mannered expert and customer champion. Customer satisfaction is the metric for job performance. Required qualifications for this position include: *Minimum of 2 years of clinical experience in radiation therapy. *R.T.(T) certification or equivalent *Communication Skills: Ability to communicate well through multiple media and actively lead project development. *Problem solving skills: Strong ability to resolve a conflict or issue quickly and completely. *Computer hardware/software: Excellent computer skills, including strong knowledge of the TomoTherapy Planning Station, TomoTherapy Operator’s Station, MicroSoft Office Suite especially Word, Excel, PowerPoint, and Outlook. *Listening Skills: The ability to determine the learning and communication styles of customers and follow through with training and feedback solutions. *Interpersonal Skills: The ability to promote team growth in order to meet departmental as well as corporate goals. *Presentation Skills: The ability to stand in front of a large group and effectively transfer information. *Facilitation Skills: The ability to stand in front of a class and effectively transfer knowledge. *Customer Service Skills: Needs to be able to handle and resolve escalated customer concerns in a timely manner. *Education: This position requires keeping up with the most recent treatment delivery and planning methods in order to meet the needs of curriculum development and to be able to compare/contrast the TomoTherapy Hi Art system with a customer’s current treatment planning or delivery system. *Travel: Madison based employees can expect to travel up to but not limited to 50%. Remote employees can expect to travel up to but not limited to 60%. *Additional duties as needed. Must be willing to relocate to Madison, WI |
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We are looking for a Clinical Marketing Manager who will be active in two principle areas. First, this person will drive sales of existing TomoTherapy product line to ensure organization meets/exceeds its business and financial commitments. Second, this individual will spend time advancing and aiding the new product development process. In both cases, the Clinical Marketing Manager will highly leverage their strong radiotherapy clinical background. Furthermore, this individual will participate in defining overall business strategy and take a leadership role in designing and executing the resulting tactical plan(s). Key ingredients will include: target marketing, all forms of promotion (tradeshows, PR, marketing communication collateral, advertising, web, direct mail, etc.), lead generation, customer reimbursement analysis and development, brand development, and clinical/competitive differentiation. This person will also work closely with our marketing communications team, product management, global sales, customer applications/support, and Clinical Collaborator Program. The Clinical Marketing Manager will help to identify business development opportunities. Required qualifications for this position include: *An undergraduate degree in marketing, health care or related field is desirable. *Minimum 2 years clinical experience in radiation therapy environment is mandatory. Medical dosimetrist experience/training is highly desired. Actual clinical experience using TomoTherapy is a significant bonus. *Experience on the industry side of radiology, oncology, or radiation oncology is desirable. *Excellent verbal and written communication skills. *Excellent organizational skills and stronger leadership abilities. *Strong presentation skills. *Must be willing to travel domestically and internationally approximately 20%. *Solid computer skills, including the use of standard office software programs as well as Word and PowerPoint. |
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We are looking for a Director of Project Management who will be responsible for the planning and execution of the product development projects at TomoTherapy Inc., including responsibility for overall product specification, design, quality and conformance to the applicable safety and regulatory requirements. Required qualifications for this position include: *Bachelor’s degree in engineering, physics or related field is required. *At least 10 years of Project Management experience as Manager or Director is required. *At least 10 years of line management and formal performance management is required. *Extensive formal Project Management training is required. *Experience with Project Management of electro-mechanical device projects is required. *PMI certification and/or extensive PRINCE2 experience or PMBOK practice is highly desired. *Experience in DMAIC, Lean, formal change management and process development is highly desired. *Experience with development of medical devices is preferred. *Strong technical background in systems design in the medical environment is preferred. *Experience in assessing and delivering customer requirements in international markets is desired. *Extensive experience and success with budgeting and budget adherence is expected. *Experience with more than one method of formal, staged Product Development process is expected. *Excellent verbal and written communication skills are expected. *Excellent organizational skills are expected. *Excellent customer relations skills are expected. *Excellent problem solving skills are expected. *Good computer skills, including the use of standard office software programs including spreadsheet, word-processing, and email applications are assumed. |
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We are searching for Field Service Engineers who will be responsibile for providing technical support for TomoTherapy customers, by phone, or on site as determined by machine status and customer requirements. This individual is responsible for the on site management and resolution of customer equipment issues, and requesting further TomoTherapy resources on an as needed basis to quickly resolve problems. Timely response to customer requirements is required due to the nature of the equipment and the medical therapy provided to patients. This position may also involve providing support to customer employed in-house service personnel. This position provides a conduit for feedback of ideas, systemic problems and user interface issues to the TomoTherapy Madison office, from end users. Required qualifications for this position include: *Bachelor’s degree in engineering or physics. Other qualifications with significant related work experience may also be considered *At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products. Prior work experience with a Medical Device manufacturer would be a plus. *Hands-on experience with electronic test equipment. *Excellent problem solving skills. *Excellent communication, organizational, and customer relations skills. *Good computer skills, including the use of standard office software programs including spreadsheet, word processing and email applications. *Experience in basic administration of Windows-based computer hardware, software, and networking would be an advantage. *An ability to travel is required. Up to 80% travel in the European region. |
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We are searching for Field Support Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison, WI office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant related work experience may be considered in lieu of formal education. At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential. Prior work experience with a medical device manufacturer would be a plus. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Currently residing in Europe. |
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| Submit an application | |
We are searching for Field Service Engineers who will be responsibile for providing technical support for TomoTherapy customers, by phone, or on site as determined by machine status and customer requirements. This individual is responsible for the on site management and resolution of customer equipment issues, and requesting further TomoTherapy resources on an as needed basis to quickly resolve problems. Timely response to customer requirements is required due to the nature of the equipment and the medical therapy provided to patients. This position may also involve providing support to customer employed in-house service personnel. This position provides a conduit for feedback of ideas, systemic problems and user interface issues to the TomoTherapy Madison office, from end users. Required qualifications for this position include: *Bachelor’s degree in engineering or physics. Other qualifications with significant related work experience may also be considered *At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products. Prior work experience with a Medical Device manufacturer would be a plus. *Hands-on experience with electronic test equipment. *Excellent problem solving skills. *Excellent communication, organizational, and customer relations skills. *Good computer skills, including the use of standard office software programs including spreadsheet, word processing and email applications. *Experience in basic administration of Windows-based computer hardware, software, and networking would be an advantage. *An ability to travel is required. Up to 40% travel in the European region. |
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| Submit an application | |
We are searching for Field Support Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison, WI office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant related work experience may be considered in lieu of formal education. At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential. Prior work experience with a medical device manufacturer would be a plus. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Qualified candididates should currently reside in Europe. |
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| Submit an application | |
We are searching for Field Support Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison, WI office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant related work experience may be considered in lieu of formal education. At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential. Prior work experience with a medical device manufacturer would be a plus. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Qualified candididates should currently reside in Europe. |
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| Submit an application | |
We are searching for Field Service Engineers who will be responsibile for providing technical support for TomoTherapy customers, by phone, or on site as determined by machine status and customer requirements. This individual is responsible for the on site management and resolution of customer equipment issues, and requesting further TomoTherapy resources on an as needed basis to quickly resolve problems. Timely response to customer requirements is required due to the nature of the equipment and the medical therapy provided to patients. This position may also involve providing support to customer employed in-house service personnel. This position provides a conduit for feedback of ideas, systemic problems and user interface issues to the TomoTherapy Madison office, from end users. Required qualifications for this position include: *Bachelor’s degree in engineering or physics. Other qualifications with significant related work experience may also be considered *At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products. Prior work experience with a Medical Device manufacturer would be a plus. *Hands-on experience with electronic test equipment. *Excellent problem solving skills. *Excellent communication, organizational, and customer relations skills. *Good computer skills, including the use of standard office software programs including spreadsheet, word processing and email applications. *Experience in basic administration of Windows-based computer hardware, software, and networking would be an advantage. *An ability to travel is required. Up to 40% travel in the European region. |
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We are looking for a Human Resource Manager who will be responsible for the development, implementation, and day to day execution of effective and efficient HR services and processes for the entire EU organization. This position will be based in Belgium. Key responsibilities: *Budgeting and planning the EU headcount and related cost *Building and updating the EU HR dashboard to track on key metrics for both internal HR use and EMEA Management Team use *Coordinate and actively execute the full hiring process (from posting vacancies, assessing candidates, and offering contracts) *Is actively involved in the implementation of employee development programs. *Assists employees with both general and specific questions on labor related issues, and resolves inconveniences, or escalates all non-standard questions and issues to the concerned internal or external subject matter expert/manager. *Is responsible and actively involved in all employee related administration, inclusive contract amendments, keeping employee files up to date (inclusive expat files), insurances etc. *Has knowledge and experience with EMEA customary compensation and benefit practices. *Is responsible for and actively involved in the development and execution of the introduction of all new employees. *Actively responsible for the sourcing and managing of outside vendors (like recruiting agencies, payroll, benefits, consulting, etc.) *Is responsible for the compliance with local employment and labor law regulations, and the development, implementation and day to day execution of compensation and benefits matters (not payroll) , general and individual employee communication, and labor relations. *Reports inconveniences to the concerned manager(s), and makes proposals for improvements *Involved in the preparation, execution and follow up of miscellaneous assigned projects. Requirements: *University degree (or equal by experience), with a minimum of five years of experience in an EU or EMEA HR position. *A positive and friendly attitude and an ability to work well with individuals and teams at all levels. *Excellent verbal and written communication skills in English, and one or preferably more EU languages. *Experience and/or training in Microsoft Word, Excel, Access and Power Point. *Ability to plan, organize and prioritize assignments. *Ability to cope with multi-tasking and working with confidential material *Ability to adapt to and work in a small but fast growing high tech environment |
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We are looking for a Management Assistant who will be responsible for enabling the delivery of services to internal and external customers by providing support to the entire EMEA management team. Duties include arranging and tracking travel, tracking expense reports and timesheets, organize meetings, make meeting minutes, update various files and checklists. This position is located in our Brussels office. Key responsibilities: *Manage travel arrangements for visitors and staff including air, hotel and rental car. *Optimize pricing of flights, hotel accommodations and rental cars. *Manage incoming and outgoing telephone communications & video conferences. *Assist in organizing local accommodations for the management team. *Coordinate all facilities, inclusive catering arrangements for meals and/or refreshments for all management team members, both onsite and offsite, building contract, cleaning contract, taxi’s, etc. *Place all office supply orders. *Send out mass mailings and invitations. *Conduct various office management duties such as: follow up and supply of office supplies. *Assist visitors and employees with questions or general information seeking when the manager(s) is out of the office or requires back up support, and does escalate all non standard questions / issues to the concerned subject matter expert / manager. *Update management dashboards, lists, matrices, etc. *Miscellaneous administrative duties as assigned. *Reports inconveniences to the concerned manager(s), and does make proposals for improvements *Involved in the preparation, execution and follow up of miscellaneous assigned projects. *Responsible for the timely handling and distribution of all incoming and outgoing post, inclusive registered mail. Requirnments: *Minimum five years of experience in a management assistant position of an international organization. *A positive, friendly attitude and an ability to work well with people. *Excellent verbal and written communication skills in English, and one or preferable more other EU languages. *Experience and/or training in Microsoft Word, Excel, Access and Power point. *Ability to plan, organize and prioritize assignments. *Ability to cope with multitasking and to work with confidential material. |
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We are looking for a Technical Service Online Engineer in Europe to be responsible for initial response and follow-up of customer issues including listening to and understanding issues, documentation of issues, assigning call type and priority (triage), gathering data, investigating, and isolating the issues. This individual will be viewed as the conduit for feedback of ideas, systemic problems, and user interface issues from end users and field service. Customer issues will be managed by effectively focusing TomoTherapy resources to quickly resolve problems and escalating any unresolved issues to ensure customer satisfaction. Quick escalation of issues following predetermined processes will be required where problems are not solved in a pre-defined time period. This individual must be available for on-call, after hour and weekend rotation and will be subject to call back. Required qualifications include: * Technical certificate or Bachelor’s degree in engineering or physics and at least 2 years of experience in the Medical device support industry. An advanced technical degree is a plus. *Hands-on experience with electronic test equipment including: DVM, Oscilloscope, Spectrum Analyzer, etc. *Excellent problem solving skills. *Good verbal and written communications skills. *Experience in basic administration of Windows-based computer software and hardware would be an advantage. *Good computer skills, including the use of standard office software programs including spreadsheet, word processing and email applications. *Knowledge of TCP/IP, Ping, FTP, RDP, and Telnet. PERL and Unix is a plus. * Any A+ Certification is a plus. *Currently residing in Europe. |
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We are looking for a Technical Trainer for our office in Diegem, Belgium. This individual will be responsible for the development and delivery of technical training materials and classes for technical support personal, i.e. TomoTherapy installers and field support personnel, customer personnel, and third party organizations. This individual will also assist the Technical Training Manager in the development and implementation of the TomoTherapy customer training programs. Relocation available only for candidates living within the European Union. Responsibilities include: *conducting technical training courses for customers and/or employees *interacting with customer and functional organizations to develop specifications for content of courses *preparing lesson plans from engineering documentation, field service requirements or software documentation *working with engineering, technical support and manufacturing to ensure that course material reflects current product features *instructing participants in both classroom lectures and laboratory sessions in person and via distance learning methods *following up to determine applicability of course material. Required qualifications: *Bachelor's degree in Engineering or Science. Other qualifications with significant related work experience may also be considered *At least three years of technical writing, training in a technical environment, system and networking, field support engineering or manufacturing experience with high technology electrical/electronic products. Prior work experience with a medical device manufacturer or TomoTherapy Hi-Art System would be a plus. *Hands on experience with electronic test equipment in a service, engineering or manufacturing environment. *Excellent problem solving skills. *Excellent communication, organizational, and customer relation skills. *Proficient in the use of computers and typical office programs such as Word, Excel, Power Point, Access, and other Windows and database programs. *Excellent verbal and written communication *Strong attention to detail. *Strong presentation skills. *High energy level and ability for occasional travel within EMEA. This could also include some travel outside EMEA. Relocation available only for candidates living within the European Union. |
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We are searching for Field Service Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant related work experience may be considered in lieu of formal education. At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential. Prior work experience with a medical device manufacturer would be a plus. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Field Support Engineers may be based either in Madison or near customer sites, as appropriate. Madison-based personnel can expect approximately 60% travel time, while those based near customer sites can expect to travel up to 30% of the time, providing service support at a customer site for no more than two continuous weeks. |
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| Submit an application | |
We are searching for Field Service Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant related work experience may be considered in lieu of formal education. At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential. Prior work experience with a medical device manufacturer would be a plus. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Field Support Engineers may be based either in Madison or near customer sites, as appropriate. Madison-based personnel can expect approximately 60% travel time, while those based near customer sites can expect to travel up to 30% of the time, providing service support at a customer site for no more than two continuous weeks. |
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| Submit an application | |
We are searching for Field Service Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy. This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison office. Qualified candidates will have a Bachelor's Degree in Engineering or Physics; significant related work experience may be considered in lieu of formal education. At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential. Prior work experience with a medical device manufacturer would be a plus. Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills. Field Support Engineers may be based either in Madison or near customer sites, as appropriate. Madison-based personnel can expect approximately 60% travel time, while those based near customer sites can expect to travel up to 30% of the time, providing service support at a customer site for no more than two continuous weeks. |
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We are looking for an IT Systems Administrator who will be responsible for the configuration, implementation, and maintenance of various technologies managed by the TomoTherapy Information Technology department. This person will focus on the administration of the company’s IT infrastructure to include physical and virtual servers, enterprise-level software applications, Storage Area Networks, and BURA systems. The IT Systems Administrator will assess and identify appropriate solutions to be integrated into the company’s IT operations, make recommendations, and lead technology implementations. Strong experience in the following areas is a plus: *Designing, implementing, and managing enterprise-wide BURA systems *Managing Storage Area Networks and performing HBA and fiber switch zone configuration *Administration of Exchange 2003 and 2007 infrastructures *Administration of Citrix Metaframe 4.5 environments REQUIRED QUALIFICATIONS *Bachelor’s Degree in science or business. Suitable work experience in a technically related field may be considered in lieu of formal education. *Expert understanding of Windows networking, Microsoft desktop and server operating systems, backup solutions, and enterprise systems management programs. *Strong understanding of TCP/IP concepts and technologies. *Minimum 3 years experience supporting server hardware, operating systems, and applications. *Minimum 1 year experience with administrative scripting. *Excellent communication, problem-solving, and organizational skills. *Ability to work in a regulated research environment. *Possess willingness to learn and a strong work ethic. *Works well both independently and in a team-oriented environment. |
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We are looking for a Service Business Analyst (Service Tools Developer) who will be responsible for the development and implementation of service reporting tools designed to streamline efficiencies and enhance revenue and profitability throughout the services organization. Qualifications for this position include: *Associates degree in electronics, engineering, software development or a related business field is required. Bachelor's degree is preferred. *5+ years of experience with business software tools development *Excel Masters certification is desired. *Knowledge of the healthcare industry including standard required business metrics is required. *Experience in customer support operations and/or field service engineer experience is desired. *Ability to work and foster continual collaboration in a fast-paced environment. * Microsoft SQL Server Database development experience is required. * SQL programming experience is required |
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We are looking for an exceptional Software Engineer with solid database experience to join our talented team. The engineer in this position will help design and develop backend solutions for our industry-leading products. This individual will help create cutting edge software in multiple areas within TomoTherapy's state of the art cancer treatment system. Participating in the full development life-cycle, this engineer will help enhance our current system and lay the groundwork for the next generation of innovative applications from TomoTherapy. Position qualifications: * Minimum 6 years professional Software Engineering experience * Solid working knowledge of Java, Design Patterns, OO analysis using UML., and database design (for DB2 preferred) * Experience with IDL and CORBA/RMI/DCOM (CORBA preferred) * Experience with Perl or an equivalent scripting language * Bachelor's Degree or 4+ years work experience in a related field. Preferred Experience: * Database backup/restore and indexing strategies (for DB2 preferred) * JUnit testing * Continuous integration environments (utilizing CruiseControl a plus) Experience in the following is a plus: * JDBC (for DB2 preferred) * RAID, TCP/IP, and Windows OS configurations for troubleshooting Data Server issues |
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We are looking for a Technical Support Engineer - 2nd Shift who will be responsible for secondary technical support. This individual is responsible to troubleshoot and manage customer issues by developing an in depth knowledge of the TomoTherapy product line. This person will be focusing TomoTherapy resources to quickly resolve problems and escalating any unresolved issues quickly to ensure customer satisfaction. Required qualifications for this position include: *Equivalent experience or Bachelor's degree in engineering or physics and at least 5 years of experience in the Medical device support industry. An advanced technical degree is a plus. *Minimum 3 years hands-on experience with electronic test equipment including: DMM, Oscilloscope, etc. *Excellent problem solving skills. *Good verbal and written communications skills. *Experience in basic administration of Windows-based computer software and hardware would be an advantage. *Good computer skills, including the use of standard office software programs including spreadsheet, word processing and email applications. *Knowledge of TCP/IP, Ping, FTP, RDP, and Telnet. PERL, LINUX and UNIX is a plus. *Any A+ Certification is a plus. Ability to travel is required. Approximately 30-40% travel is expected. Multi-lingual in Spanish, Italian, French, or German a plus. Technical Support Engineers must be available for on-call, after hour, and weekend rotation. |
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